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“Service and staff is excelent!”

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Swiss-Belinn Legian
Ranked #18 of 86 Hotels in Legian
Certificate of Excellence
Mataram, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Service and staff is excelent!”
Reviewed July 2, 2014

Swiss Bell Inn Legian was comfortable, room is big enough and good for couples. I stay in first floor, not far from breakfast area and lobby. Cleanliness in room and hotel area is very good. Breakfast taste was nice, service from the staff during breakfast is excellent. I just have problem with bathroom, cleanliness is good, but fan in the bathroom need maintenance, so noisy.

I stay just 1 night. Someday, once back to Bali special in Legian area, for sure I will stay in this hotel and explore more what they have. Thanks to all staff and all swiss bell inn legian team.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hidayat J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,135 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 30, 2014

Stayed here for 3 nights. Rooms weren't huge but big enough, beds were very big which was great! Only thing missing is a window for fresh air, sometimes a bit of a smell. Breakfast was good. Pool was fabulous, not a big pool but overlooking the rooftops and you can see the ocean. It was never overly busy which was good, definitely a highlight! Great location in Legian! If you are looking for a cheap hotel that doesnt disappoint, this is it.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mikaela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissBelinn-Legian, Manager at Swiss-Belinn Legian, responded to this review, October 2, 2016
Dear Mikaela S,

Thank you for choosing Swiss-Belinn Legian Bali and taking the time to write a review on-line. It was a pleasure to having you as our guest and we appreciate your comments on our overall facilities and service.
We really appreciate your feedback that helps us to reinforce our processes and continuously improve the quality of the service to our valuable Guests.

We hope to have another opportunity to welcome you back.

Sincerely,
Yati Artini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 30, 2014

At the end of our 4 month trip we wanted to relax in a nice hotel and that's what we got for a fantastic price. The absolute high light is the pool, it was amazing!!! The view of the sunset and sea was great, pool very clean, sunbeds good and the drinks and food were great and staff very friendly, bringing me free fruit in the middle of the day. The hotel is very modern and clean, and we were brought welcome drinks and snacks which was a nice touch. Our room was minimal but modern and clean. We did have an issue with ants though and as we were on the ground floor it could be noisy with early morning breakfast guests. Breakfast was good with a wide range, but they would run out of things early on. My partners beans were cold a few times though. The staff very friendly and helpful, we got room service a few times which was nice. The location is ok, close to the action of legian and kuta but not in the thick of it. The closest way to the beach is by a long dark alley which wasn't too nice. Restaurants, shops all around. I have stayed in kuta also, but legian is much less busy. Seminyak is much nicer if you can afford it. Overall, lovely hotel but the pool did it for us.

Room Tip: Ground floor can be noisy as by restaurant
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rosier_91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissBelinn-Legian, Manager at Swiss-Belinn Legian, responded to this review, October 2, 2016
Dear rosier_91,

Many thanks for taking the time to provide valuable feedback following your recent stay with us, it is much appreciated. Nothing makes us happier than knowing you could enjoy all the aspect of your stay such as your Room, buffet breakfast and especially our rooftop pool.
Nevertheless, we hope to welcome you back to our tropical paradise for your future holiday in Bali.

Sincerely,
Management.
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Melbourne, Australia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 29, 2014

This hotel was the most comfortable and best value hotel of a seven-week trip through Bali and Lombok. Spacious comfortable rooms, a good selection on the consistently fresh breakfast buffet. The staff went out of there way to assist us with some special requirements, especially Kiki at reception - thank you so much for your motivated and efficient assistance with phone calls and translating in our difficult situation. We would happily stay at Swiss Belinn again, and will consider other Swiss – Belhotel locations for future travels.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth WA
Level Contributor
3 reviews
3 hotel reviews
Reviewed June 28, 2014

I just spent two nights at this lovely hotel. The rooms were a little small but very clean and comfortable. Breakfast was good too. The rooftop pool was fantastic. The view over Legian Beach was wonderful. Good bar snacks and icey cold beer too. The staff on the front desk were fantastic. They couldn't do enough to help.. Would definitely recommend this hotel. Great value for money...Would definitely stay there again.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tash99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suwamana W, General Manager at Swiss-Belinn Legian, responded to this review, June 30, 2014
Dear Tash 99,

Greetings from Swiss-Belinn Legian

Thank you for your great review to our hotel. I have shared your lovely experience to the rest of our team here at Swiss-Belinn Legian.

We strive to improve our quality of product and services. In the coming months we will work on more delicious local Balinese and Indonesian Breakfast.

We also have a special movie night every Saturday on our Chadis Rooftop Bar and daily happy hours for more variety of Cocktails, Beers and Beer Bucket :)

The Sunset DJ performance shall be commenced every Wednesday on our Rooptop Pool and Bar.

Once again, thank you for your encouraging review and we look forward to welcoming you again to Swiss-Belinn Legian.

Best regards,


Suwamana Wahyu Putra and The Team
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1 review
Reviewed June 26, 2014

This was a great little secret. A rooftop pool, great room, but more importantly service plus.
great staff always going out of their way to make your experience better. Stayed over hari Nyepi and was treated to great service.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suwamana W, General Manager at Swiss-Belinn Legian, responded to this review, June 30, 2014
Dear Michael K,

Greetings from Sunny Legian.

Thank you for your kind review. Love to understand that you enjoyed your last stay with us and most importantly you have experienced our heartfelt service from our staff.

Please stay tune with our special offer and share your experience to our Facebook Page and please do not forget to like our page as well :), we have regular special offer to our guest.

In the meantime, we wish you a great health and happiness. We look forward to welcoming you back home for another great experience.

Best regards,

Suwamana Wahyu Putra and Team








This was a great little secret. A rooftop pool, great room, but more importantly service plus.
great staff always going out of their way to make your experience better. Stayed over hari Nyepi and was treated to great service.

Stayed March 2014, traveled as a couple
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 23, 2014

Enjoyed my stay here. Hotel is only 4 months old and already showing signs of wear due to the climate but overall a good stay.

Good location, near everything. Money change in Circle K 30 seconds from hotel excellent.

ROOMS:
Modern rooms with lovely bathroom. Great bed. Huge and so comfortable
Only 5 rooms with a balcony and it made a huge difference to the light in the room and it did not have a mouldy smell like the first room we were in.
All other rooms do not have an opening window so it smelt when we were in in. Also there is obviously no s-bend in the plumbing and the shower smelt of sewerage when the water came out in the first room we had. Floor 1 has the breakfast cafe and it would be noisy to have a room on that floor, so avoid it. Also there is an open area on first floor where you eat breakfast and if it rains it comes in. Not sure what they will do in rainy season as i was told the section where it is roofed already leaks, let alone the area that is open!
A/C was fantastic but no remote so you have to get up to turn it on and off.
No hairdryer. got one the first time I asked but on last day and checking out they could not find one. They need a heap more hairdryers or bring your own.
2 x small bottles water provided each day.

FOOD:
Breakfast was ok, did the job but they often ran out of stuff and often had to ask for items before it was replenished. Food also needed to be hotter and they are still working on getting the poached eggs right LOL. Undercooked, overcooked and tasted like vinegar, not egg. Swapped to fried. Room service Triple decker good. Cocktails on roofbar not good. Corner Bar across the road have good cocktails.

STAFF:
Excellent staff especially the front desk staff. There was a stuff up and noone was there to pick us up from the airport so we had to get a cab. As i was familiar with Bali it was fine but if it was your first time it would have been daunting. Next morning we were met by Made who told us the GM wanted to apologise for what happened and they gave us a 4 hour free tour to wherever we wanted to go. Fantastic service recovery and we were really impressed.

POOL:
Pool on rooftop really nice. Fantastic view. Small area so lounges were often full. Water temp cool when you first get in as they get strong winds up there but refreshing once you took the plunge! They play music and appear to only have a couple of CD's so it was pretty annoying after a few hours. Had to get them to turn it down as it was pretty loud. Staff were obliging.

SPA: Did not try it. Normal inflated prices for a hotel and the older woman on the towel desk was the only one who did not smile or say hello. Obviously unhappy and was very unapproachable.

For the $50 a night price tag, you can't beat it.

Room Tip: Do not get a room on the first floor as it would be to noisy. Get one of the rooms with a balcony as...
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank frannie0707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suwamana W, General Manager at Swiss-Belinn Legian, responded to this review, June 30, 2014
Dear Franny0707,

"Warm greetings from Swiss-Belinn Legian"

Thank you for your extensive review on our establishment and thank you to share your objective comments as well, we really appreciate it.

Following up your comments on our some part of our building, especially the wooden pool deck and railing, we already addressed this issue to our main contractor and this upcoming month of July we will execute the refurnishing program to make it look shiny again.

Some teething problems as mentioned on your last stay is also addressed to the rest of our team and we aim to deliver better in the future.

The issue of the music on our rooftop bar also becoming our concern, and as of this 1st of July we will have a great music compilation for guest to enjoy

Once again, thank you for the feed backs and please contact us personally if your schedule allow you to visit us in near future. We will ensure that you will have better experience to share.

Best regards,

Suwamana Wahyu Putra and The Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Belinn Legian

Property: Swiss-Belinn Legian
Address: Jl. Padma Utara, Legian 80361, Indonesia
Location: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in Legian
Price Range (Based on Average Rates): $
Hotel Class:3 star — Swiss-Belinn Legian 3*
Number of rooms: 123
Official Description (provided by the hotel):
Located in the heart of Legian, close to the beach and within walking distance of Kuta or Seminyak, Swiss-Belinn Legian is ideal for those seeking a relaxed and casual atmosphere. After a busy day sunbathing on beautiful Legian Beach or surfing the waves, why not enjoy a romantic stroll to southern Legian and revel in the great nightlife you will find there. The hotel is easy to get to from Bali’s Ngurah Rai International Airport, being just 8.4km away. ... more   less 
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Also Known As:
Swiss-Belinn Legian Bali

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