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“Wonderful hotel in a prime location!”

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The Stones Hotel - Legian Bali, Autograph Collection
Ranked #8 of 86 Hotels in Legian
Certificate of Excellence
Perth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful hotel in a prime location!”
Reviewed February 15, 2014 via mobile

My fiancé and I chose the Stones for the first half of our Bali trip recently. Wow - what a hotel! Amazing pool, gorgeous room and an abundant breakfast with anything you could want. We also loved the ability to get other specific coffees (lattes, cappuccinos) made up included! I would definitely recommend this hotel to others. We wished we just stayed there the entire trip and never left!

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Mishmarevic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristyGD, Director of Room Operations at The Stones Hotel - Legian Bali, Autograph Collection, responded to this review, February 16, 2014
Thank you very much for your Trip Advisor review.

We are delighted to hear that you enjoyed your Stones Experience and sincerely hope to see you back with us again soon.

Thank you for review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Denver, Colorado
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed February 15, 2014

Loyalty to the Marriott brand, and a travel buddy who insists on expensive hotels, brought us here. The hotel is very nicely refurbished and the staff is as welcoming and friendly as all Balinese people are - gotta love them! We were picked up from the airport by the wonderful Reevo. The poor guy waited for some two hours - the time it takes to get through the long queues at this inadequately-staffed/equipped airport (DPS).

The room was modern and spacious and had a wonderful large balcony with draw curtains that made it very private. (Note: garden-facing rooms do not have a balcony.) Few little things got in the way of compete satisfaction:

- There is a large closet, but no shelves and only a couple of small drawers. Just a lot of hanging space - with few hangers - and who hangs underwear and socks? We had to open up the ironing board inside the closet and use that as a shelf to park folded clothes on it. Everything else had to stay in the suitcases, meaning that we had to keep those lying around and getting in the way the whole stay; couldn't just unpack and stow them away.

- Similarly, there was no place to park clothes for the night, they went on the floor. A clothes/hat stand would have been good. We tried asking for an extra chair to throw clothes on, but were not given one.

- The room attendants had to be reminded to furnish spare soap bars and toilet paper. Yes, the front desk will quickly send those over on request, but why not just make sure there's always spare in the room?

- Terrible lighting control: the switches are all by the bed, and good luck figuring out which switch controls what.

- The bathroom sink has one single knob that turns vertically and has to be turned fully to get hot water. Quite an annoying design which means that instead of turning back and forth, you'll inevitably waste water by letting it flow while you're brushing your teeth or shaving.

- Duvets for blankets in this hot weather means that you'll be turning on the A/C even at night. A light blanket option would be nice and energy-efficient.

The pool is gigantic, beautiful, and the water is at just the right temperature. It was relatively quiet and relaxing, with these exceptions:

- Immediately on our first day we saw the pool attendants go to lounge chairs that were vacated, pick up the used towels, fold and roll them up and put them back on the chairs as if unused. Really disgusting to think you might be lying on a towel on which some sweaty heffa lay just a few minutes before you got there. We commented about it, still saw it happen the next day, commented again, did not see anymore.

- The lounge chairs look nice but are extremely uncomfortable: in the upright positions, they recline too little; in the flatbed position, they have a brutal hard bulge that hurts right in the ribs.

- Bar waiters go around and hand out fruit skewers and juice samples. Those are free; however they then come around with a shrimp dish and ask if you'd like to try, but beware: those are not free... say 'sure' and you will surely be asked for your room number and signature!

The restaurant: dinners were very good, with a nice selection of Indonesian and Western dishes, and reasonably-priced. Breakfast, however, was very boring. Yes, they do have ice cream, but other than that the selection was quite limited, and pretty bland. If you've cruised on any higher-end ship, you'll know what I mean. Especially poor were the fruits (cut into small pieces and presented in jars) and the juices that tasted watered-down - somehow even the fresh-squeezed ones. As for the table setup: they ought to replace the place mats after each guest, it's disgusting to see little crumbs from the previous diner.

Security at the entrance is way over the top. We let taxis drop us off at the corner to spare them having to go through the inspection point.

All in all we had a nice and relaxing stay. During our time in the area we saw many other comparably-nice accommodations, many at much lower cost. If here again, we will go elsewhere for around 1/2 to 2/3 of the price, and probably more up north to Legian or Seminyak (The Stones is borderline Kuta). Getting from the hotel to Legian proper or to Seminyak, though nearby, takes long due to the horrendous traffic.

Room Tip: Pool-facing rooms have balconies. However, rooms with two beds and a connecting door do not have a t...
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank zbenye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristyGD, Director of Room Operations at The Stones Hotel - Legian Bali, Autograph Collection, responded to this review, February 16, 2014
Thank you very much for your Trip Advisor review

We do appreciate the feedback on our talent; Reevo and glad that he was able to ensure that you were welcomed and brought to the hotel safely.

We do apologise over the setup of our wardrobe and we are unable to improve on it as it’s a permanent fixture in our room now. We do have a clothes stand in our room and should you need to have an extra one, we could have provided one for you.

We do apologise for not sending you an extra chair and the replenishment of the room amenities. We will address this to the team immediately. The lighting control, water tap setup and duvet cover are based on the Marriott standards for a hotel operations.

We are deeply concerned with your insight on the pool operations on the handling of the pool towels and have forwarded the feedback to the team. With regards to the prawn skewers, we can improve on this and will ensure that the Talents are briefed on how to present and informed the guest on the food offerings before the guest consume it. The feedback on the breakfast clean-up is a good feedback and we will work on this aspect. Our breakfast offerings continues to be our strength in the hotel and we will have a look at how it can be better based on your insights.

The security in the hotel is in place based on the standards and requirements of a Marriott property in Indonesia. The purpose is to ensure the safety and security of our guests in our hotel.

Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 11, 2014

we were staying here for 3 days for my cousin's wedding. breakfast was great with many different selections. Room was modern and clean. Very nice size ~

The hotel is newer so it's a bit far from the market but with walking distance to the beach. It rains a lot while our staying so you might want to prepare rain coat or something that could keep you from wet.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vantw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristyGD, Director of Room Operations at The Stones Hotel - Legian Bali, Autograph Collection, responded to this review, February 16, 2014
Thank you very much for your Trip Advisor review.

We are delighted to hear that you enjoyed your Stones Experience. It did rained quite a bit during the course of your stay as its still the wet period in Bali. Having said that I do sincerely hope to see you back with us again soon.

Thank you for review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 8, 2014 via mobile

My wife and I were there February 4-6. We got upgraded to an amazing suite. The pool was very nice and large. I recommend you to use one of those cabanas poolside. All you have to do is to order $20 US worth of food and drink. The staff was very attentive to our every need and the food was very good and reasonable. We ended up eating every meal at the hotel instead of fighting the crowd, heat and dust outside. I highly recommend this hotel.

Stayed February 2014, traveled as a couple
Helpful?
4 Thank Val L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristyGD, Director of Room Operations at The Stones Hotel - Legian Bali, Autograph Collection, responded to this review, February 10, 2014
Thank you very much for your review on Trip Advisor

It's a real delight to hear that you've enjoyed the Stones Experience. We will continue to drive service excellence among our talents and also the food and beverage offerings. The cabana offers are among the popular take-ups in our food and beverage delights and your feedback is exactly the reason why the cabanas are always occupied.

Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 6, 2014

Last review I commented on floor level safes. Nothing has changed & I cant believe folk are actually using them. I always use them but not here.
Also fridges that were not cold. Were advised to leave outer door open to circulate air. Its not a large hotel surely the outer doors could all be taken off and modified over a week.

This is still the best hotel...best staff...although pool staff could be a bit more attentive. 20minutes to get their attention to order lunch !!!!! These are all minor things. Front desk managed to get us the same room we had a year ago...great. Breakfast is very good with very good selection .

The beaches were unfortunately too dirty to even walk on. Not the hotels fault or anybody elses fault, but due to storms earlier in the week.
We will return to Stones when they fix up the safe situation.
On checking a few hotels I think Stones is a bit overpriced.
Do not stay in garden view. Whoever called this a garden view has obviously never stayed at The Weston in Nusa Dua.

Room Tip: any room level 5 or any other level 33-41 great pool views yet close enough to reception for older p...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WAfromWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristyGD, Director of Room Operations at The Stones Hotel - Legian Bali, Autograph Collection, responded to this review, February 10, 2014
Thank you very much for your review on TripAdvisor.

With regards to the safety box placement in the wardrobe, we are unable to amend the placement as its based on the design setup of the wardrobe. We do apologise over this. We will review the service operation of the pool butlers and will ensure that the feedback is given to the team. We are currently working on the minibar doors and will have them replaced eventually.

The beach is on-going relationship that we have with the local community and will continue to work closely on the beach clean-up through our Marriott programme called "Spirit to Serve".

Thank you once again and really hoped to have you back with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
68 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 5, 2014

The outstanding performance of the 'talents' of this hotel starts at check in and never stops until after check out. Staff is referred to as 'talents' and it says all about the management of the hotel and over how staff is picking up on it.
I have not met service levels this high through all my travels; top class staff everywhere; front office; restaurant; swimming pool and spa. They all are friendly, professional and attentive to their customer needs.

The hotel design, as described many times here, is modern with some traditional Bali touches left and right. But it does not blend into the Bali landscape and it is not build to do so because Kuta/Legian is a bit of a different destination, very busy, in Bali compared to other locations. And that is a problem; the hotel lies a bit back from the beach road on front and you can reach the lobby through a short shopping street which is making a bit of a wrongly managed impression; empty shops, it is not lively and already deteriorating; also here is the tight security road block to protect the hotel.
But this simply does not make much of a pleasant impression; unlike the hotel which is inviting in every aspect. There is a huge disconnect front facade and shopping street compared to hotel; that would be a worry if I was the owner of the whole lot.

The hotel rooms are designed as such that they feel much roomier because of their unconventional design; I had a luxury pool view room and requested for a downgrade from a pool access room on ground floor because that does not offer a balcony. This was executed in a blink of the eye. But the pool view rooms are having a bathtub on their balcony and for me that is design over function and I would never use the bathtub or better to say I could not relax; not even with the windows closed. The rooms were good in every other possible way; not overly spacious but taking the bathtub out and having the entry in the bathroom area eliminating the need for a small hall is gaining a lot of space; but I had to get used to it.

Breakfast is buffet style with stations for eggs, juices and what have you. All very extensive and there is a choice for everyone's taste; Chinese, local and continental alike and then some.
Again, staff is excellent.
Lunch quality is good as well; I did go to Jalan Legian for dinner; that is a short 10 minute walk away from the hotel.

The beach upfront the hotel was a drama; I have not seen such a dirty beach loaded with garbage washed out from the sea. I really did not understand why people were in it; so incredibly dirty. I did do a couple of beach runs but it was smelly and dirty all together; they have a huge problem I'd think. It needs to be resolved because it will kill business.

Wrapping up; this hotel could not be anywhere because most of the staff is coming from the region and I cannot think this high level of service is easily repeated anywhere else. As far the hotel goes I can only say this is one of my top stays and I am doing way too many.
When using the hotel facilities for sunbathing and visitng Kuta for shopping and dining this is a very recommendable hotel; but when you love beaches and if they are not able to solve the issue earlier described this is not a good location and this hotel cannot help anything about it.

Room Tip: I have had both the pool access room and the pool view rooms and the latter has a balcony and has a...
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  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johannes H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristyGD, Director of Room Operations at The Stones Hotel - Legian Bali, Autograph Collection, responded to this review, February 8, 2014
Thank you very much for your Tripadvisor review.

We are pleased to hear that you enjoyed your Stones experience and our Talents were very much part of that experience.

With regards to Kuta beach, we work very closely with the local authorities to help with the beach clean up. As this is part of the wet season, the rubbish wash up is sadly very common every year. We will continue to do our part to assist the local tourism in our programme called "Spirit to Serve".

Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Level Contributor
310 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed February 4, 2014

Stayed here for 2 nights. I purposely chose this hotel because of it being new and looks like a modern boutique hotel from Marriott.
Location: It is actually about 1 block away from Legian, the beach opposite the hotel is actually Kuta beach. About 10 mins walking around the corner towards shops and about 10 mins in the opposite direction to the newest shopping mall along the beachfront.
Check-in: Waited sometime before I could be checked in with only 2 staff working on the small family/tour group ahead of me. While waiting was served with the infamous welcome popsicle and what they claim the 'magic' environmental friendly cold towel. After about a 20 min wait, I was only helped. Lobby area is an open air area with modern touches and lots of wood blocks functioning as chairs and tables.
Room: Was upgraded to a pool facing room. Bright and modern room. Was big enough for me. Only gripe was the luggage rack, which is hidden within the closet, but too bad it was not really made for larger luggage as this means that you can't close the closet which means the closet light stays on. If you are with more than 1 luggage, you will have be inventive to find the most optimal way to place your luggage. Bed was comfortable. There was a sort of laydown sofa in the balcony. Toilet and shower area is separated by glass doors.
Breakfast: Breakfast spread was good, a mix of western and asian dishes, however some of the not so popular dishes will clearly be obvious, looks overcook or dried. Best part of the breakfast and my first, you get to enjoy ice cream part of it. There is a juice bar available, however the fruit variety was a bit limited, did not see much local fruits, and was surprised that some the tropical fruits was not as 'tasty' as you would expect - pineapples did not taste like pineapple but more of something that was grown in a greenhouse.
Staff: All very friendly and greets you when meeting you and wishing you good day.

Cons: One of the big letdown of this property at least during my stay and especially when I expect this to be a luxurious hotel, was the service. Faced a few issues which I reported, but sadly no resolution was offered, but just a smile and shrug with an apology. Maybe me, but my expectations especially for a 4/5 star hotel in Asia for the service to be up to the notch, in my opinion, there are lots of small things that are missing. E.g. leaving an extra set of amenities, e.g. shower gel, etc, emptying the garbage bin, turndown service, etc.
To me, these things lead me only give this place an average. The hard product is very good, but sadly the soft product still needs some polishing especially if it wants to be a seen as a luxurious hotel, ala W hotels standard.

ps: for those looking for an area overwhelmed with tourist, Nusa Dua or Jimbaran area might be better. Kuta area is just flooded with tourists and I heard that in the weekends traffic is grid lock.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nldogbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristyGD, Director of Room Operations at The Stones Hotel - Legian Bali, Autograph Collection, responded to this review, February 8, 2014
Thank you very much for your review.

We do apologise over the delay in checking you in and would certainly look into improving the time required for all guests arriving into the hotel. We acknowledge the limitation of the luggage space provided in the wardrobe and are currently in the midst of purchasing mobile luggage rack for guests with larger luggages. Thank you very much for this kind insight.

We will look into the feedback on the fruits selection as this is based on seasonal availability of fruits in Bali. With regards to the feedback on the hotel service, we will keep working on the soft product of the hotel as you've highlighted. These are good insights and we do appreciate the feedback given.

Thank you once again for your review on Tripdvisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Stones Hotel - Legian Bali, Autograph Collection

Property: The Stones Hotel - Legian Bali, Autograph Collection
Address: Jl. Raya Pantai Kuta, Banjar Legian Kelod | Bali, Legian 80361, Indonesia (Formerly The Stones Hotel)
Phone Number:
Location: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Legian
#4 Romantic Hotel in Legian
#6 Family Hotel in Legian
#6 On the Beach Hotel in Legian
#7 Spa Hotel in Legian
#7 Luxury Hotel in Legian
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Stones Hotel - Legian Bali, Autograph Collection 5*
Number of rooms: 308
Official Description (provided by the hotel):
Part of the Marriott group, The Stones Hotel - Legian Bali, Autograph Collection is an upscale and luxury gateway to a unique experience. Situated on the Southern tip of Legian Beach on the resort island of Bali, and only 20 minutes to the airport, our Bali 5-star resort's location is perfect. Here, you have the ideal vantage point to experience all the island has to offer with the vibrant activity of Kuta and the shopping excursions to Seminyak at your door step. All 308 guest rooms and 15 suites are sleekly designed and feature rainforest showers, complimentary wifi and espresso machines. Iconic architectural design meets eclectic sophistication around the hotel grounds with a 3,500sqm oversized swimming pool, 3 restaurants, cabanas, entertainment deck, Club Jasper for the kids and a 24 hour gym. ... more   less 
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