Due to the busy period we had to upgrade from standard to delux and then again to a one bedroom apartment. Apartments are delapadated and tired, bathroom had mould and hot water ran out after just one shower. Although maintenance fixed it, it still only lasted one hot shower per day. there is no safe in the rooms, but you can leave your passports and travel docs with reception. However due to the poor customer service we received we chose to lock our valuables inside our suitcases in the room.
Rooms need painting, new fixtures, new beds and furniture. Towels were often not replaced, no facewashers and when requesting a hairdryer or any housekeeping item it does take forever to receive. The residences are a fair walk to the main lobby and pool/dining area, grounds are lovely though. Beatuiful hotel on the exterior but in urgent need of a reno! Staff also mostly friendly, but were not helpful in resolving our room issues, nor were willing to go out of their way to ensure we had a good holiday. service was average. Location is brilliant and when we go back i think we will skip the jayakarta and try for a hotel along legian beach, all with good locations and whilst the jayakarta was expensive and we had to upgrade twice, i regret that we did not look at staying at one of the boutique resorts for the same money.More
- Free Wifi
- Free Parking