My 5th time staying at this hotel, first time with children. We had 2 interconnecting rooms due to an overbooking and reservations were accommodating to this. This worked well as we had 2 bathrooms which come in handy at bath time.
I felt the hotel is looking tired, and there is a lack of experienced staff. You can clearly tell the staff is dominated by trainees which may be good in wage costs ( if there is such a thing in Bali). Many staff could not understand basic English which has become standard for any big resort and refused to help.
The food and beverage was the biggest let down, over priced, no service and the food standard was well below par. Breakfast was high volume food, exceptable however when the standard length of stay is over a week the variety lacked. The poolside service was terrible. Early in my stay and after a disaster for dinner the night before, I spoke with the manager. She took the time to speak with me and my concerns, and was to get back to me- never did and then on check out tried to charge me for something which was in my package. The manager on check out was understanding however I do not feel they have any power to change things.
The housekeeping staff were always helpful and pleasant and efficient. Our housekeeper each day made our stay bearable.
So unfortunate as the location is perfect for all restaurants. 3 pools which we spent all our time at and location to beach perfect.
I would not return here, maybe try next door.......
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- Also Known As:
- Jayakarta Bali Hotel Legian
- Jayakarta Hotel Legian
- Jayakarta Hotel Residence
- Bali Jayakarta
- Jayakarta Hotel Bali
- Hotel Jayakarta Bali
- The Jayakarta Bali Beach Resort Legian