We have stayed at the Padma twice a year for many years- but something is now seriously wrong at this resort and we warn others of our experience. We would not return to this hotel based on our experience and on the attitude of management to our complaints and the complaints of others.
Our family, two adults and three young children, became ill on the second day of our stay in the deluxe garden chalets with sudden and serious projectile vomiting, fever, diarrhoea, severe cramps, headaches and incredible lethargy after only eating at the Padma. There were FOUR doctors plus nurses walking around with drip kits in plastic shopping bags servicing very sick people in their rooms. When we checked in, management had not warned us about an already serious sickness in the hotel. Even worse, when we confronted the management they played things down and sent us two plates of fruit and an apology letter.
When we visited the hotel clinic a Perth teenager was being taken back to her room to be put on a drip. People were lining up outside the clinic - the situation was very serious yet nothing was being done by management to warn new arrivals or remedy the situation. For example: when our son projectile vomitted across the floor, this was cleaned up with a towel and no disenfectant was used - God help the poor people who went into our rooms when we left on July 28.
In addition to the illness: the toilets were leaking in our room from the screws that hold them on the floor. These were the upmarket garden chalets, remember! The power went out twice, with the sickly children suffering in the middle of the night with no airconditioning. The DVD player broke down and was replaced with one that had a broken remote, the globes kept blowing BUT worst of all, for two nights there was a pervading smell of SEWERAGE in both our rooms. It was revolting.
When we again went to the hotel doctor, a different one this time, he said 60% of stool samples had tested positive to amoebic dysentery. He described it as an "epidemic". He said babies were also getting ill and the hotel had tested its water to no avail. He said the local hospital was full of cases. We spoke to a doctor in Perth and took the antiobiotic FLAGYL for a week. Liquid for the kids, you can get it from chemists in the area.
The hotel manager on duty that day played down the sickness. He said it had started two days after we became ill - yeah sure! He said it had only affected a total of 15 rooms but the doctor had shown us a list in of rooms he had to visit that day and it was more than 10 rooms for that particular day!! The manager also claimed the illness had hit the Kartika Plaza hotel and others in Seminyak, but we can't find any mention on this site.
The Padma has been undergoing never-ending renovations. There is an itinerant group of workers apparently living at the hotel, you can barely walk down the driveway without falling over rubbish or a car parked in the driveway. Where are these people toileting? We also spotted a sewerage removal truck in the entrance for two days - they have sewerage problems.
We are now at home, we were sick until yesterday, August 3. We lost all of our holiday for a family of five, and we have undergone medical treatement upon our return. At no stage during our 10 days did the hotel issue an health alert or disenfect our room. In addition, no compensation was offered for the poorly state of our deluxe garden chalet.
There is something seriously wrong at the Padma Resort. We won't be returning and I would advise anyone planning on staying there to change their plans.
- Official Description (provided by the hotel):
- Padma Resort Legian is previously known as Padma Resort Bali at Legian. Acclaimed as a five-star art sanctuary, Padma Resort Legian is a serene paradise under the dancing shadows of the renowned Legian sunset. Just steps away from the traditional art and fashion market of Legian street, the resort is a sanctuary at one with nature. Spaciously set within a romantic 6.8-hectare garden landscape, the resort provides comfortable accommodation, world-class facilities and the celebrated Balinese hospitality that promise wonderful stays for discerning travelers. ... more less
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- Also Known As:
- Padma Resort Bali At Legian Hotel Legian
- Padma Hotel Bali Legian
- Hotel Padma Bali
- Padma Bali
- Bali Padma
- Padma Resort Legian Bali