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“Nightmare at the Padma”

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Padma Resort Legian
Ranked #2 of 88 Hotels in Legian
Certificate of Excellence
Reviewed August 4, 2010

We have stayed at the Padma twice a year for many years- but something is now seriously wrong at this resort and we warn others of our experience. We would not return to this hotel based on our experience and on the attitude of management to our complaints and the complaints of others.
Our family, two adults and three young children, became ill on the second day of our stay in the deluxe garden chalets with sudden and serious projectile vomiting, fever, diarrhoea, severe cramps, headaches and incredible lethargy after only eating at the Padma. There were FOUR doctors plus nurses walking around with drip kits in plastic shopping bags servicing very sick people in their rooms. When we checked in, management had not warned us about an already serious sickness in the hotel. Even worse, when we confronted the management they played things down and sent us two plates of fruit and an apology letter.
When we visited the hotel clinic a Perth teenager was being taken back to her room to be put on a drip. People were lining up outside the clinic - the situation was very serious yet nothing was being done by management to warn new arrivals or remedy the situation. For example: when our son projectile vomitted across the floor, this was cleaned up with a towel and no disenfectant was used - God help the poor people who went into our rooms when we left on July 28.
In addition to the illness: the toilets were leaking in our room from the screws that hold them on the floor. These were the upmarket garden chalets, remember! The power went out twice, with the sickly children suffering in the middle of the night with no airconditioning. The DVD player broke down and was replaced with one that had a broken remote, the globes kept blowing BUT worst of all, for two nights there was a pervading smell of SEWERAGE in both our rooms. It was revolting.
When we again went to the hotel doctor, a different one this time, he said 60% of stool samples had tested positive to amoebic dysentery. He described it as an "epidemic". He said babies were also getting ill and the hotel had tested its water to no avail. He said the local hospital was full of cases. We spoke to a doctor in Perth and took the antiobiotic FLAGYL for a week. Liquid for the kids, you can get it from chemists in the area.
The hotel manager on duty that day played down the sickness. He said it had started two days after we became ill - yeah sure! He said it had only affected a total of 15 rooms but the doctor had shown us a list in of rooms he had to visit that day and it was more than 10 rooms for that particular day!! The manager also claimed the illness had hit the Kartika Plaza hotel and others in Seminyak, but we can't find any mention on this site.
The Padma has been undergoing never-ending renovations. There is an itinerant group of workers apparently living at the hotel, you can barely walk down the driveway without falling over rubbish or a car parked in the driveway. Where are these people toileting? We also spotted a sewerage removal truck in the entrance for two days - they have sewerage problems.
We are now at home, we were sick until yesterday, August 3. We lost all of our holiday for a family of five, and we have undergone medical treatement upon our return. At no stage during our 10 days did the hotel issue an health alert or disenfect our room. In addition, no compensation was offered for the poorly state of our deluxe garden chalet.
There is something seriously wrong at the Padma Resort. We won't be returning and I would advise anyone planning on staying there to change their plans.

  • Stayed: July 2010, traveled with family
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7  Thank Padmanightmare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,208 - 5,214 of 6,016 reviews

Reviewed August 1, 2010

This holiday was to celebrate a friends 50th Birthday, we had 20 adults and 7 boys aged, 12-14.
We all stayed in Garden club suites and paid extra for the club benefits.
What we didnt expect for free was 3-4 days each laid in bed with what could only be described as the worst case of Gastro possible, we were there 36 hours before ours started in the middle of the night with stomach cramps, vomiting and the runs! A doctors visit to our room, injections, anti biotics, a $200 bill and 4 days later we started to feel better, although we have been back 5 days now and still the the runs!
During this time, one by one, every adult in our party became ill, some having to have the doctor visit on more than one occasion, another needing an intrvenous drip for severe dehydration.
No explanation, no appologies, no offers of compensation! Our accomodation cost a nice $3500 for 2 adults and 1 child.
We have visited Bali 5 times and lived in Indonesia for 2 years some time ago and have never experienced illness like it.
Did it spoil my friends 50th Birthday? What do you reckon!
Would i visit Bali again, yes sure, would a revisit the Padma? Not sure.
Tidak apa apa!! as the Indo's say.
As for the other comments made, every day the topic of conversation in the Lobby, Cafe, around the Pool Bar or at dinner was who now was sick!
Not the best report for a hotel that is supposed to be sooo good.
Good Luck if you are about to head for the Padma.
I would recommend this hotel for next year when all the rebuilding work has been done and no more builders are around to stare at you.

  • Stayed: July 2010
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4  Thank PlanB2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PadmaResortLegian, General Manager at Padma Resort Legian, responded to this reviewResponded August 3, 2010

Dear Valued Reviewer,

Thank you for posting your review of our resort.

In regards to the diarrhea outbreak, we’ve taken immediate actions by sending all our F&B handling staff for a rectal swab test. We also did water tests and the results came back all negatives. We still don’t know the cause of it but for the last week, everything is back to normal again.

I understand about your disappointment. We hope that you’ve all completely recovered by now.


Best regards,

T.Soerjanto
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2010

The Padma is a beautiful resort with immaculate gardens and great pool set up. The new Lagoon Pool is huge and a great design. We stayed in the Lagoon Access rooms and love the easy access to a late night swim. I would imagine in the really hot season that this would be a great way to end any day. There is still a little construction going on, but you would have to be really picky to say that it affected your stay. The air conditioning in the rooms seemed to struggle in the middle of the nights and I am not sure if that is due to weather conditions or an attempt by the hotel to cost cut. I was sick on the last night and was awake most of it and the lack of cool air made things even more uncomfortable.

We were not aware of a gastro outbreak and I marked it down as just a unlucky hazard within a Bali trip. The breakfast at the Padma are great, but with so many people around the buffet food any outbreak would quickly spread.

The Padma is situated about a 20 minute walk from Kuta, which for some people would be great, but my preference is to be much further away and up near Seminyak, which is a more quiet area and has a lot more nicer places to eat. Kuta and Legain are both very high density areas with way too many aussies with tatts and footy jumpers!

  • Stayed: July 2010, traveled with friends
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1  Thank Neale W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PadmaResortLegian, General Manager at Padma Resort Legian, responded to this reviewResponded August 3, 2010

Dear Valued Reviewer,

Greetings from Padma Resort Bali!

Thank you for reviewing our Resort on TripAdvisor.

I’m pleased that you’ve had an enjoyable holiday staying with us. I’m also happy to hear that you love our new Lagoon and the new rooms as well as our daily breakfast.

All of us at Padma Resort are waiting for your next stay with us should your travel itinerary brings you again to Bali Island!

Best regards,

T.Soerjanto
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2010

I stayed here in 2009 and encouraged 2 girlfriends and a couple on the plane to join me this year and was more than happy once again and so were my friends. The staff are incredible and more than happy to accommodate every request. The breakfast is one of the best I have ever experienced in hotels and I have travelled the globe! The new breakfast area is very impressive and moulds beautifully with the surrounding grounds. The new pool is magnificient and although I didnt get to stay in the rooms nearby I would expect that walking out of your room into the pool would be the ultimate. Will plan to do this next year! I am also looking forward to seeing the remaining construction completed next year as it will surely add to the experience. Well done, to the staff and management of Padma Resort and for the complimentary cakes provided when the heavy rainfull caused the closure of the older swimming pool due to flooding.

  • Stayed: July 2010, traveled with friends
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1  Thank Salsachickrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2010

I've just returned from an 8 night stay at the Padma with my extended family including 2 small grandchildren. My 2nd time to stay here at this beautiful resort. On arrival we were quickly picked up, driven to resort and quickly dealt with. Given much appreciated welcome drinks after long wait at airport. Hotel looks gorgeous after driving thru 3rd world streets. We stayed in the garden chalets again, this time one with interconnecting door so I could babysit children when their parents went out. Beds are huge and comfy, big TV, bring your own ethernet cable as our one didn't work. Had laptop plugged in entire time so I even got to do a bit of work. Little terrace outside chalet is very relaxing to sit in early morning while I waited on the other family members to rouse themselves for breakfast. Resort was much busier than last time and at times we couldn't secure sunbeds around the pool or big enough table at breakkie and when we were lucky, time spent by pool was occasionally ruined by smokers. Pool is wonderful to swim in, huge. Grandson loved the Kid's Club, in fact we couldn't get him out of it except to eat and swim. Not too many toeys there and staff dont' insist on wearing hats in midday sun so be strict with littllies as they can get sunburned.
I'm surprised that the bedclothes are changed daily, it's lovely to sleep in clean bed each night but unnecessary. Other Bali hotels I've stayed in leave a card which you put on your bed if you feel it needs changing. Much more environmentally friendly I feel.
Had a look at the almost completed lagoon area, looks great. Spoke to a few people who stayed in rooms overlooking this area and some were disturbed my workers and others didn't hear a thing. Walk up to gym very messy with building stuff everywhere and occasionally we had to let cement trucks empty their load before we could walk outside to JL Padma. This inconvenience can't be helped and IS only temporary. End result of building will leave resort looking even more wonderful. My daughters loved the gym and said it was the best hotel gym they'd ever worked out in. they loved the sauna too.
Buffet was magnificent with wide choice of foods in a fabulous outdoorsy dining room which turned into a nighttime live music venue.
re Bali Belly, two adults and one child came down with this on 3rd day and pretty much lost 3 days out of their 8 day stay as they couldn't venture far from the bathroom. In fact our rooms were cleaned WHILE WE WERE STILL IN THEM. We just moved the baby from one room to the other while the beds were being changed. Doctor charged $96 which included antibiotic which had an immediate effect.
All up we had a lovely time at Padma despite unfortunate illness. It's very centrally located so when you leave the tranquil setting, you have all the markets and resaurants you want. Ms Kutut of Garlic Lane, just around the corner from hotel has fixed prices and my girls bought some very nice clothes from her. I would definitely stay here again.

  • Stayed: July 2010, traveled with family
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Thank perthlassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2010

Beautiful hotel with lovely rooms.

However, everyone at the hotel seemed to be ill. And I mean everyone. There were so many people vomiting in the hotel lobby toilets and hardly anyone around the pool as everyone was very sick. Wasted $2000 on a holiday that was spent on the toilet and vomiting the whole time.

  • Stayed: July 2010, traveled as a couple
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2  Thank KrystleJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2010

Air conditioned airport hotel transfers were included. On arrival our luggage was securely put aside leaving us free to check in. On check in we were offered a welcome drink of cold ginger tea. The rooms where newly repovated with a huge king size bed, plasma tv DVD player, free standing bath and big shower and large white fluffy towels tiled floors balconey overlooking the new pool with pool bar and of course air conditioning. Bottles of drinking water, tea coffee and kettle suppled in the room. Also has a large easy to use safe for your important documents etc. The were extremely friendly and helpful nothing was too much trouble. The fittness centre was large and well equipped and the buffet Breakfast had a huge variety of options. We enjoyed the ultimate spa experience in the resort Spa it was amazing we had two therapists each treating us both at the same time in the most beautiful room. Simply fabulous

  • Stayed: July 2010, traveled as a couple
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Thank TribalBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PadmaResortLegian, General Manager at Padma Resort Legian, responded to this reviewResponded August 2, 2010

Dear Valued Reviewer,

Thank you for posting a review of our resort on TripAdvisor.

It’s a pleasure to know that our resort facilities and services were to your satisfaction. I’ve personally shared your kind comment on our Spa services to our Mandara Spa team for appreciation.

Hoping that Padma Resort continues to be your preferred accommodation in Bali Island!

With warm regards,

T.Soerjanto
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Padma Resort Legian

Address: Jl. Padma no. 1, Legian 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta District > Legian
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Legian
#1 Business Hotel in Legian
#2 Spa Hotel in Legian
#2 Luxury Hotel in Legian
#2 On the Beach Hotel in Legian
#2 Romantic Hotel in Legian
Price Range: $181 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Padma Resort Legian 5*
Number of rooms: 432
Official Description (provided by the hotel):
Padma Resort Legian is previously known as Padma Resort Bali at Legian. Acclaimed as a five-star art sanctuary, Padma Resort Legian is a serene paradise under the dancing shadows of the renowned Legian sunset. Just steps away from the traditional art and fashion market of Legian street, the resort is a sanctuary at one with nature. Spaciously set within a romantic 6.8-hectare garden landscape, the resort provides comfortable accommodation, world-class facilities and the celebrated Balinese hospitality that promise wonderful stays for discerning travelers. ... more   less 
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Also Known As:
Padma Resort Bali At Legian Hotel Legian
Padma Hotel Bali Legian
Hotel Padma Bali
Padma Bali
Bali Padma
Padma Resort Legian Bali

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