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“Disappointing stay”

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Padma Resort Legian
Ranked #2 of 86 Hotels in Legian
Certificate of Excellence
Vancouver, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Disappointing stay”
Reviewed November 10, 2008

We have just returned from a week in Bali, during which we stayed at Padma Bali for just one night at the Deluxe Chalet.

When we arrived at noon, our room wasn't ready yet, which was expected, so we walked around to check out the pool and the beach. Beach access was close by, pool was huge and packed.

When we were brought to our Deluxe Chalet, it reeked like cigarette. It's almost as if I was in a lounge/pub before smoking was banned. We notified reception right away and they sent someone to come and spray our room with air freshener. The guy suggested we stay in the balcony while the air con circulates the air freshener sprayed room. After half an hour, the room still smelled bad, but it was a little bit better, the pillow cases were saturated with cigarette smell, so we called front desk. They did politely apologize that the hotel is fully booked, so they recommended sending the air freshener guy again. At that point, any suggestion sounded promising. Almost as soon as we hung up, my boyfriend stepped on a big wet spot on the floor next to the bed, turned out the air con was leaking! We were both laughing so hard because it was quite a ridiculous situation. So I called reception again, they said they'd send someone soon. I kindly reminded her that we were the stinky room too so it was easier for her to send people. She apologized again.

The maintenance guy came with a ladder and knew what to do right away so I'm guessing that the air con leakage is a recurring problem. He brought air freshener too! We left for the beach while he was fixing up the place and when we came back we were happy to see dry floor and a bottle of air freshener left in the room for us. We sprayed again for the 3rd time since the cigarette smell was still quite apparent. Ironically there was a 'do not smoke' sign right at the front door knob.

The pool opened until 9pm, we went for a swim at 8pm and it was really nice then. Only 5 other people around, the pool bar was still open, you can order a drink and swim around under the stars while waiting for your drink. Indeed the pool at night was more appealing than at day time.

We went to the main restaurant for dinner after some pool time, by then the buffet was closed, so we just ordered 2 dishes and 2 drinks. My Oolong Tea came in a can and my boyfriend ordered a glass of ice lemon tea. That ice lemon tea was responsible for his stomach problem for the rest of the trip. We suspect it's the bad ice in the drink. His upset stomach remained for a week since then.

Overall we were disappointed with Padma Bali because of the all the great reviews here. Maybe it was just our bad luck with the smoky room/leaky air con/bad ice. I hope it doesn't happen to you.

  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank eugeggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Arabic first
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  • Chinese (Simplified) first
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English first
Mandurah, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 9, 2008

I previously stayed at the Padma in April 2008, with some girls and loved it! I booked another stay at the Padma hotel for my husband and myself in October this year, to celebrate our 5 year wedding anniversary and it was again fantastic. Great service, friendly staff and wonderful inexpensive food. My husband loved the buffet breakfast, he was totally blown away by the variety and quality!
We had drinks at the new Sunset Bar this time and it was just gorgeous. A band played requested songs, we sipped cocktails right next to the beach, watched the beautiful sunset and lounged on huge wicker chairs... Perfect!
I also discovered this time, a great leather shop right outside the hotel. It's called Tommy's and will custom make bags, wallets, belts and clutches in three days! I had a beautiful bag and clutch made, both for a total of $80! Tip~ Bring pictures from home of bags you like, they can copy anything in the most soft buttery leather!
Just love the Padma... Will keep going back again and again!

  • Liked — Service
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank mishd676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 6, 2008

We booked a deluxe chalet at the Padma for a 10 night stay for our 1st wedding anniversary. On our arrival we were greeted promptly at reception and told our deluxe room was not availible and we were to be down graded to a Superior room with compensation being 2 balinese massages at the hotel spa, 2 themed dinner vouchers and 8 nights in a Garden Club Chalet. There was nothing we could do room wise as the hotel was at full capacity! Disapointed we were trundled off to our rooms, the superior rooms were not as bad as we thought they would be only niggle point was they overlooked the carpark for the ballroom and the walkway where the gardening staff frequented. We had room 231 which i have put some photos up of.

Breakfast was lovely every morning and there was plenty of choice foodwise with the main items changing daily! I was sick of the asian breakfast after a few days and went back to good old toast!

Cue to the 3rd day of our stay where we were to move rooms the reception rang around 10am to see if we could have our suitcases ready for the porter to collect and come to hand in our keys for the new room (as we were heading out for awhile) we returned to the hotel at 2pm after changing our minds and found our room was not ready still!! 2 hours later the rooms where ready and we were dismayed to find that we had been given the corner room right next to the superior room entry and a main walkway :( we returned to reception to see if there were any other rooms which turned out to be only 1 which was on the second story #568 overlooking the hotel boundry fence with glass shards sticking up.... really nice!! We went back to reception spoke to the duty manager to express our disapointment with the rooms and being without a room for the day and having to change only to be told we could move again in a night to their premier chalet which was his favourite room in the hotel (hey i would have though the presidential suite!! ;))
We moved to the room #653 the next day, it was in the perfect position the closest room to the pool, close to breakfast, garden club lounge & bella rosa restaurant. It was nicely decorated only problem we had was one room key wouldn't work and mozzie's were a pain so you couldn't leave the nice big sliding doors open.

The pool was busy and pool towels on chairs were a problem as usual, even though the 1 hour signs are everywhere! We always managed to find 1 or 2 chairs but never 4 together, for our days spent at the pool.

The staff are lovely and accomodating and everyone say's "good morning or afternoon"

  • Liked — Buffet breakfasts, garden settings of rooms, friendly helpfull staff & Sunset Lounge
  • Disliked — Pool bar closed at 8pm
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank loznbails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 6, 2008

We liked this Resort because of the Club Lounge area, when we arrived we were taken to this lounge for a drink and booked in to our room sitting down on a couch with a cocktail, what a way to start your holiday. The lounge is open from 5-7 for free and includes all drinks and cocktails Thank you SUMEI he was great everytime we walked in he knew what drink we wanted with out asking.

We then were taken to our room slightly older than what we had hoped for but very comfortable once they finsh the renovations mid 2009 this will make a major difference. Because we had 2 people turning 50 in my friends room was his birthday cake what a surprise, this was a great way to finish the day.

My wife is a Coeliac (no Gluten) so before we left I sent the Resort information and at breakfast they made her pancakes and anything else she would asked for they would go out of there way to make sure she would not get sick.
If you are staying in the Club rooms then make sure you have breakfast in the private area they cook it for you and you can get other things the main area does not have we only had breakfast here twice and hwne we return we will always have breakfast here.

All the Restaurants had been instructed on what was required if she did end up eating, the Japanese and Italian were fantastic. So make sure if you require special needs all you need to do is send an email before you travel and most Resorts will help as much as they can.

The pool are is large but deep so if you can not swim stay in the shallow end but this end is still slightly deep. Most of the pool has a ledge around it so you can sit on this ledge and keep cool. You can also go over to the bar there is a shallow part so while you keep cool you can have a drink. The only problem I found around the pool bar there was not enough seats to sit while having a drink.

The grounds are large so if you want a resort close to the pool this is not the resort for you, I liked walking through the trees and seeing the squirrels running up and down the trees was fantastic.

I was dissapointed with the beach the sand is volcanic and dirty and dog crap so watch were you walk. But you must go for a walk the sunset's are fantastic and its great in the morning.

We were asked if we wanted to go to UBUD for 2 days after we had been at Padma for 4 because the Resort had over booked at first we did not want to go until they showed us a picture. When we arrived we found ourselves in a beautiful forest with a Resort that only had 32 rooms, called KOMANEKA it had only been opened for 2 months, what a place we did not want to leave after 2 days. If you want a place to stay then I know you will love this place they have 3 Resorts and they are all fantastic 5 star++.

Came back to Padma for the rest of our stay back to our same rooms so it was like going away for the weekend and then coming home. We were given 2 free dinners so we used them for my 50th in the Italian Restaurant all you can eat and we did, just before we finished they came out with my birthday cake singing happy birthday.

I could go on talking about this Resort but I can only say if you want to go to a place that does not have many Children this is the place but make sure you book the Club room and get the special treats. The small amount it cost you will get back over and over again just by eating and drinking the 2 hours each day.

If you like wine then drink as much as you can before you leave just like Phuket and other asian countries wine is expensive and watch the monkeys they will steal your glasses so hang on to them tight.

I could go on for ever about this place so go and see for yourself but once again try and book the Club rooms we will be coming back to this Resort in April 2010.

  • Liked — Club Lounge Area
  • Disliked — Should be more seats around the pool bar.
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank niftyholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
perth
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 27, 2008

We arrived at the hotel and was a bit nervous as we hadn't been to Bali in 12years, and was taking our 2 children on their first trip overseas ( 9 years and 6 years). When we got to the Hotel we were greeted our luggage was taken and we were shown to the reception. Upon being at the Hotel for no less than 5 minutes we were being taken to our room. Very effiecent and friendly staff. When we got to our room we found it to very nice and clean ! The pool area is one of the best i have seen, very spacious and everyone is not on top of each other! The breakfasts are to die for , anything you could think of and more ! The staff were great and we LOVED it ! We have been home for 1 week and have booked to go back again in May and will definatley be staying at the Padma !! I honestly couldn't fault anything and i am really fussy on cleanliness !!!

  • Liked — Breakfast
  • Disliked — Going home
  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank SmileyPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karlsfeld, Germany
Level Contributor
118 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed October 18, 2008

Light and shaddow! The reception is horrably slow and unefficient. Rooms with same standart are VERY different in quality. Facilities are not outstanding. Long ways to walk from A to B. Very good breakfast. Aircon in my room was not strong enough ( I got only 26 degree C).

  • Liked — breakfast
  • Disliked — reception
  • Stayed October 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank wuzile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 16, 2008

It was in March ’08 when my partner and I stayed at the Padma and is a late review, but I needed to share what a wonderful time we had at the Padma.

The Padma is a beautiful hotel and we were greeted with such warmth when we arrived. We stayed in a Superior room which was decent size and the bathroom super clean. The hotel gardens and landscape are well taken care of and everywhere we went the staff were so friendly. On one particular occasion, I left my necklace on our floor and when we came back to our room after it had been cleaned, my necklace was on our bed in the shape of a heart with a flower in it – a small but thoughtful idea.

The pool is fantastic and the swim up bar even better! We spent most of the day sitting by the pool and you are even given a flag which you raise when you want service – you don’t even have to move the whole day to get anything!!!! This was luxury for us as we have never been waited on so much before!!

The breakfast was amazing everyday and we had Teppanyaki one night at the Japanese restaurant which the chef put on such a good show!!

I would recommend the Padma to anyone who is looking to be looked after while on holidays! A trip to remember!!

  • Liked — The pool and service
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank 2much2seeando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Padma Resort Legian

Property: Padma Resort Legian
Address: Jl. Padma no. 1, Legian 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Legian
#1 Family Hotel in Legian
#2 Spa Hotel in Legian
#2 Luxury Hotel in Legian
#2 On the Beach Hotel in Legian
#2 Romantic Hotel in Legian
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Padma Resort Legian 5*
Number of rooms: 432
Official Description (provided by the hotel):
Padma Resort Legian is previously known as Padma Resort Bali at Legian. Acclaimed as a five-star art sanctuary, Padma Resort Legian is a serene paradise under the dancing shadows of the renowned Legian sunset. Just steps away from the traditional art and fashion market of Legian street, the resort is a sanctuary at one with nature. Spaciously set within a romantic 6.8-hectare garden landscape, the resort provides comfortable accommodation, world-class facilities and the celebrated Balinese hospitality that promise wonderful stays for discerning travelers. ... more   less 
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Also Known As:
Padma Resort Bali At Legian Hotel Legian
Padma Hotel Bali Legian
Hotel Padma Bali
Padma Bali
Bali Padma
Padma Resort Legian Bali

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