We were booked in at The Aromas for 4 nights, my understanding was that this was a new hotel no more than one year old,the pool area looked lovely and from the outside the hotel looks quite new, I figured that it should be ok,
Upon arrival we were shown straight to our 2 bedroom apartment even though we were early. The room was tiny and the smell from the bathroom was disgusting, we requested another room and we were moved next door which was identical minus the smell. The bathroom was large but resembled a disabled toilet, the shower had no partition or curtain and nothing to stop the water flooding the room. There was no towel rail and no space to place anything apart from on the floor, nowhere to put toiletries etc. The towels were left on the dining table, a pile of odd coloured, old, and worn looking towels. The freezer was coated in several inches of ice and clearly needed defrosting. The living area was extremely small and uninviting.
I made the mistake of paying for my stay before looking at the rooms. We did not stay even one night at this hotel, we found another hotel, same price 100 times better and in a nicer location. The hotel staff stated that they would refund my money (except one night cancellation fee), but it would take one week for the bank to process.
I have stayed in many hotels in Bali, most of them 2-3 star, I rarely stay in resorts, I have never before felt the need to cut my losses and run.
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- Also Known As:
- The Aroma`s Of Bali Hotel And Residence
- The Aroma's Of Bali Hotel & Residence Legian