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The Camakila Legian Bali
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Reviews (1,223)
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All reviewstao restaurantinfinity poolacross the roadtowel animalsdirect access to the beachbeach frontrooms are largepoolside roommain poollegian beachoverlooking the beachbreakfast staffgreat holidaystaff were wonderfulrooftop barground floorthe air conditioning
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724 - 729 of 1,223 reviews
Reviewed July 23, 2013

Upon booking at the Ramada we were very specific in the fact our 12 year old son would be coming with us, and would require some privacy.

When we arrived at the hotel in the late hours of the night, we walked in and were upset to see that the "bed" allocated to our son was no more then a small foot lounge, and was set up right next to our bed (no privacy!)

Being way too big to fit on the "bed" we rang reception, who advised us that for an additional cost of US$46 per night, we could order a proper bed for him. Exhausted, we begrudgingly agreed to do this.

When the proper bed arrived, it was very tatty and looked like rats had been chewing on it. There is no way I would let my son sleep on that at home, let alone on our holiday which we had saved and paid good money for. At that time of night though, all we wanted was sleep so we begrudgingly accepted it.

The next morning, we were advised that an extra room may be organised for approx another US$150.00 per night. It took the staff forever to find out a price, by which stage we had had enough, and went next door to the Jayakarta to find out what they had available.

For $120.00 per night, we got a 1 bedroom apartment with a proper bed, and privacy for my son, + a full buffet breakfast twice the size of the one on offer at the Ramada.

The decision to swap resorts, despite already paying in full for a room at the Ramada was a no brainer.

To say we are dissapointed is a total understatement. Not only did we incur extra expense having to find suitable accomodation, but we also endured the stress and inconvenience of moving. Not a great start to our holiday.

On top of this, being made to pay another $46 for a proper bed for our son
was just downright insulting.

Needless to say, we will never reccomend this resport to our friends or family, and will actively discourage anyone considering staying there.

In all my overseas travels, I don't think Ive ever had a more dissapointing experience.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Ramada
3  Thank Jaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaCamakila, General Manager at The Camakila Legian Bali, responded to this reviewResponded August 8, 2013

Dear Jayne C

Thank you for your review of Ramada Camakila.
I am verry sorry that you were disappointed with your stay at our resort.

We do offer the day bed free of charge for children under 12 sharing with their parents, but we do recommend that the day bed is only used for younger children due to the day bed size (180cm x 70cm). Unfortunately in our deluxe rooms there is only 1 room, so it is difficult to have privacy in the same room.

We have been recovering our extra beds over the last few weeks, which as you can imagine get carried from store rooms to different bedrooms everyday depending on requests for them. I am sorry that the bed that was sent to your room was not one that we had already recovered.

Once again I am sorry that your say was disappointing and thank you for your feedback which we will use to continue to improve our service to our guests.

Best regards
Greg Harrison

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

A nice hotel to stay at. Rooms were clean and spacious. Lucky enough to have ocean views. Location is reasonably good. Not right on the beach but pretty close! Quite a few eating choices and shopping options around. The pools are very nice. The staff are extremely friendly and will do their best to make your stay even better. Upon check in a free photo and two free massage vouchers were given to us which was a bonus! Breakfast was reasonable.
Only a few minor things to note. Firstly, the air conditioning was not overly powerful, secondly the water in the bathroom is not overly hot and thirdly, our DVD player was working and despite calling reception and being told someone would attend to this issue first thing in the morning, no one ever came. But these are only extremely minor issues in what was a very pleasant stay. Would not hesitate to stay here again.

  • Stayed: July 2013, traveled with family
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Thank Mitch M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaCamakila, General Manager at The Camakila Legian Bali, responded to this reviewResponded August 8, 2013

Dear Mitch M

Thank you very much for great review of Ramada Camakila.

Thank you for your good comments on our location and staff.
I am sorry that we did not attend to your issues with the DVD, we have thank you to your review fixed the DVD and repaired the AC in the room you stayed in. We have also changed our procedures so that we will know when our engineering department has attended to a fault in a room.

Once again thank you for your positive review and we hope to see you again in Bali.
Best regards
Greg Harrison

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Reviewed July 22, 2013

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Ramada
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RamadaCamakila, General Manager at The Camakila Legian Bali, responded to this reviewResponded August 8, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 21, 2013

We spent 5 nights at the Ramada with a family of 5. the connecting rooms were large and very comfortable, the bathrooms were also very good size. We loved the staff who were very attentive and both pools were fantastic. The location of the hotel backing directly onto Legian beach was perfect to catch a wave or have a cold beer. Kids enjoyed the food here more than the two other resorts we stayed at during our time in Bali.

  • Stayed: July 2013, traveled with family
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1  Thank Dirk G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaCamakila, General Manager at The Camakila Legian Bali, responded to this reviewResponded August 8, 2013

Dear Dirk G

Thank you very much for taking the time to review your recent stay at Ramada Camakila.

I am thrilled that we could make a positive impact on your holiday. I know that you got to explore a bit of Bali and saw a few resorts, so I am particularly pleased that our food was memorable for the right reasons. My food and beverage team has been working hard to change and improve our menus.

Once again thank you very much for your wonderful review and hopefully we can welcome you back to Bali soon.

Best regards

Greg Harrison

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Reviewed July 18, 2013

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RamadaCamakila, General Manager at The Camakila Legian Bali, responded to this reviewResponded August 8, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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