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Pullman Bali Legian Beach
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Reviews (4,320)
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All reviewsinfinity poolocean view roomyoga matconnectivity loungegrand deluxe roomacross the roadaccor memberbeachwalk mallground levelbuffet breakfastlegian beachkids clubwelcome drinkwatch the sunsetthird floorlate checkbreakfast was amazing
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Reviewed January 4, 2014

Location is best feature to this hotel, but unfortunately that's about it. Rooms are of average quality, look good but leaking taps, painted over stains on linen, tiles missing in bathroom and running toilets don't add up to five star for us, especially at rate of this hotel. Infinitely pool not as good as pictures, nor can you get a towel or seat, in the two weeks we stayed the same broken seating and out door umbrella ( only shade as no trees) we're not repaired.
One lift per wing makes for long waits, stairs not an option after dark as you can't see and if raining they are dangerous. Would not recommend for elderly or small children.
Staff are always smiling, but not very switched on.... Check in and check out are painful lengthy experience......if you can get a seat at breakfast great, but you will be waiting a long time for a coffee or clean table! But again staff are lovely, smiling and possibly over worked and understaffed for numbers of patrons that attend.
We would not stay there again with so many better options in same location at similar price.
If you do stay there don't tell people when you are bargaining prices ..... We learnt this early as it is known as a fancy rich ppl place......
Room food and drink service are pricy and slow.
Good things are wifi, when it isn't busy.......rooms are nice and cool and dark, great for sleep ins and rooms are cleaned most of the day if you aRe a late starter you will still get room refreshed.

Room Tip: Don't get ocean view room if you like quiet..... Garden room better
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bobtish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Beach, responded to this reviewResponded January 5, 2014

We are sorry for the inconvenience that you felt and have outlined. We appreciate your valuable feedback as I and the team will continuously make every effort to provide highest level of comfort to our valuable guests such as you and your spouse. We hope that you will be able to return and renew your faith in us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

We stayed at this hotel December 10 to 16, 2013. We had a garden view room on the fourth floor in the second tower. It was nice and quiet.

PROS
-room nice and quiet, garden view nice
-nice view of ocean from rooftop swimming pool
-walking distance of less than 0.5 km to restaurants with food quality matching or better than that in hotel
-walking distance of less than 0.5 km to large outdoor shopping "mall" called "Becky's"
-walking distance of less than 0.5 km to many massage businesses and convenience stores
-hotel provided yoga mat and other stuff to exercise in room
-fitness center was in a small room, but the room was clean and air conditioned
-hotel provided slippers and bathrobes
-bathroom was large
-checkin and checkout very efficient, friendly
-common area of hotel well maintained

CONS
-swimming pools were dirty
-prices restaurants in hotel were at least double or triple that of restaurants of same food quality within walking distance of less than 0.5 km although ambiance in hotel restaurants far better than any non-hotel restaurant nearby
-large army of ants in the room
-got bitten by mosquitoes at the rate of 3 bites per day despite using mosquito repellent

Room Tip: Garden Rooms are quieter than pool view rooms
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank RTL898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Beach, responded to this reviewResponded January 5, 2014

Thank you very much for sharing a very detailed overview of your visit. Please be rest assured that my team and I take your feedback very seriously; I have personally discussed the inconsistency and the less than satisfactory aspects of your room facilities, the pool conditions, price/value of our food and beverage. We hope that you will be able to return and renew your faith in us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
L_Franck, General Manager at Pullman Bali Legian Beach, responded to this reviewResponded January 5, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 3, 2014

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
L_Franck, General Manager at Pullman Bali Legian Beach, responded to this reviewResponded January 5, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 1, 2014

  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
L_Franck, General Manager at Pullman Bali Legian Beach, responded to this reviewResponded January 5, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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