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“Great staff, great service but room upkeep can improve.” 4 of 5 bubbles
Review of Pullman Bali Legian Nirwana

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Pullman Bali Legian Nirwana
Ranked #10 of 84 Hotels in Legian
Certificate of Excellence
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great staff, great service but room upkeep can improve.”
4 of 5 bubbles Reviewed December 29, 2013

Just spent five nights at this property. Overall, it was a very good experience. The hotel staff are extremely polite and fairly efficient. They do their best to make your stay a comfortable and enjoyable one. We were very impressed by one of the "On Learning" Lobby Staff, Alfie. He was very friendly and polite and took an active interest in recommending places to eat around the area and things to do. As we were a family with two young children, the hotel pools became the focal point of our stay. Both the Garden Pool and the Infinity Pool on the roof were great places to hang out. The one room suite that I had booked was spacious and there is a sofa bed in the living room which can sleep two kids quite comfortably.

However, there was an unpleasant "sewage" type smell in the living room bathroom. I complained about this twice but the staff were unable to do anything about it. The sofa in the bedroom was stained as well. Also, there are quite a lot of mosquitos that get into the room despite there being an electronic mosquito repellant in the bedroom. Overall, I think that for a relatively new property, the rooms can be maintained in a better condition.

Overall, we were pleased with our choice of hotels and enjoyed our time at this property.

Room Tip: The one room suite is great for a family of two adults and two children under 10.
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  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank riyadbatli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, December 30, 2013
It is a pleasure to hear that you and your family had an overall very good experience, the hotel staff were extremely polite & efficient, took advantage of the pools, spacious & comfortable room. Please accept our sincere apology for the inconvenience you experienced during your stay. We regret the standards of our product fell short of your expectations, and we really appreciate your feedback which we will use to improve our service delivery. We look forward to the pleasure of welcoming you and your family back with better service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,706 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (852)
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English first
Jakarta
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed December 29, 2013

This hotel is around the corner, at the end of kuta beach street (Jl. Raya Pantai Kuta and Melasti), which gives you closer access to legian street. the beach is better than the farther left (kuta beach), good for a morning run.
The hotel not only provide standard bathroom amenities but also a pair of dumbbells, skipping rope, yoga mat, these are nice additional room facilities for light exercises. if that's not enough, the hotel has a gym at the basement. there is also a beach bag that you can bring for a beach picnic.
The ocean view room was nice, it has balcony facing straight to the ocean, you can do your yoga here, but there wasn't many visitors hanging around the balcony, maybe because it also directly visible from the street. But since the bathroom and the bedroom is separated by a glass through wall (there's a shade, don't worry), at least you can enjoy the view straight from the bathtub.
I think there are more than one swimming pool, the one on the third floor, the infinity pool is nice.
the staff are helpful, as always. check-in process was quite fast and the room was already done on time.
the downside is the food, didn't like the taste and the menu. this hotel really need to make some improvement on the food taste, really. hotel also needs to remind room boys to be more attentive, some amenities were not re-filled when they made up the room and once they didn't pick up the laundry.

Room Tip: third tower is closer to lobby and restaurant.
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  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank klingkit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, December 30, 2013
Thank you for your valuable feedback. We are glad to hear that you appreciated the hotel's convenient location and the exercise equipments provided inside the privacy of your room. I have passed on your comments to the Executive Chef, who will personally review your feedback with the team. We will also extend refresher trainings to enhance the room attendant's service delivery. We hope to have another opportunity of welcoming you back for a better experience.
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Jember, Indonesia
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed December 28, 2013 via mobile

I stayed for 3 nights and take 2 bedroom suites room type.big enough for my family.with spacious living room with a sofa that can change into a bed for 2-3 people.It could be more perfect if it have kitchenet.good view from my room.3 swimming pool not that big but quite good especially pool in 3rd floor that have beautifull view directly to the kuta beach.kids club was ok but not big.lots of big flies and mosquitoes in my room.some part of the wall in my room maybe need to be maintained because some if the paint was cracked.good location.near market.across the beach.

Stayed December 2013, traveled with family
Helpful?
3 Thank shieny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, December 30, 2013
Your feedback is highly appreciated. We have taken into account the aspects you mentioned as we continuously strive to bring a better value of our product and service delivery. If we would have known sooner about your room, we could have done a proper recovery & maintenance. We look forward to welcoming you and your family back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 28, 2013

This hotel is located at the end of the street which gives you convenient access to shopping and restaurants but away from crowded areas. The room are nice and the food in Sembilan Restaurant is good and price is very reasonable. They even have a different theme for food each night. Their staff are friendly and service is good.

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank HongKongSabrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, December 29, 2013
We are pleased to hear that you had a memorable stay. Thank you for your kind impressions about our hotel's location and the good food and reasonable pricing at our Sembilan Restaurant, a Balinese responsible dining venue, where all the ingredients are purchased within 100 miles vicinity of restaurant to support the local economy. We are looking forward to welcoming you back for another memorable and inspiring experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

Well this is our first trip to Bali, and as such our first stay at the Pullman. It is a 'western' style hotel with a Modern Balinese theme.
We checked in at around 9pm at night after our flight form Brisbane and had no problems with the process, and we were in our room within 15 minutes. The rooms, we had interconnecting bedrooms, were all clean and fully equipped for our stay. We had a kettle, coffee machine, and complimentary bottled water as well as the fridge with the beer and softdrink.
We dined in the hotel for breakfast and dinner, and had room service several times and drinks by the rooftoop pool.
I found the staff to be really friendly and helpful, with lots of them around and easy to get hold of and focused on getting what you wanted.
The food was great, with the buffet breakfast a very busy place, but they kept the food coming. We ate a la carte having a wide selection of the menu and we had no complaints, and when we asked the staff 'no too spicey' for the kids, they actually listened and served them tasty Asian noodled that they woofed down and called gastronomic!
The pools were clean and not to crowded with towels and poolside food and drinks available.
We even got all our laundry done before we left, the first time ever, as it was so reasonably priced and it all came back done on time.
The one hiccup we had was with the failed a/c that caused us a bit of angst with the humidity, and after a bit of time getting to the manager, we were moved to another floor/room for the duration of the stay.
So summing up:
We found the hotel and location suited us perfectly. Even with the hassle with the a/c and move the staff did the right thing and sorted it all out.
I would definitely recommend this hotel to friends and would come back again.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, December 30, 2013
It gives us a pleasure to hear that you had a great stay. Thank you so much for sharing your valuable experience and for recommending our hotel to your friends. We look forward to welcoming you back for a better and more relaxing experiences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed December 27, 2013

The staff are very nice, but the first room we had a King deluxe had a broken wardrobe door, bad musty damp smell, was very dark even with all the lights on and mosquito's. We were upgraded to a one bed suite very kindly by reception. Although the room was much nicer with a better view and more natural light the mosquito's are a big issue, we noticed the fogging/spraying only once in 8 days usually this has been done daily in the previous places we have stayed. I have never had so many mosquito bites while sleeping, even after spraying our room several times a day and using Aero guard etc. We did have breakfast in the hotel a few times which was OK but always very busy, we asked for coffees and waited approx 10 minutes each time. The food on the whole was OK, from the poolside and restaurant. The bar needed more air-conditioning to be comfortable. I do not think we will return again the hotel needs more modernisation and maintenance upgraded in the bedrooms to make it worth the cost.

Room Tip: Book a room on the 4th or 5th floor if possible
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  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Wilcos66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, December 30, 2013
We regret that we were unable to meet your expectations in terms of the guestroom facilities. We do twice daily fogging & mist-blowing by an international standard pest control company. We will extend provision of refresher training to enhance the service delivery during breakfast. Thank you also for the feedback regarding the room temperature at the Lobby Bar, which we will discuss with our technicians. Please be rest assured that my team and I take your feedback on board; I have personally discussed the inconsistency and the less than satisfactory aspects of your experience with our team and hope that when you return to Bali, you will renew your faith in us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed December 27, 2013

Upon the 6th trip to Bali it was time for a change of hotel, the last trip was spent watching construction of the new Pullman Bali, so the timing was just right to try out the new digs. Location was great, just the right distance from Kuta and a good walk to Seminyak and Legian. The layout is great, big areas that seem to allow space from families with couples, and the two pools help that cause too.
Rooms are clean and created well, we stayed in the deluxe ocean view on the 3rd floor which had a massive balcony...maybe even too big without an umbrella, just wasted space. I'd actually go a floor up with a smaller balcony and get the amazing view.
Service was good, a few teething problems as to be expected.

Room Tip: So many pictures on the internet these days, utilize them to ensure you get what you need
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, December 29, 2013
Thank you for sharing your kind impression of your first stay. Most importantly we are glad that you had an enjoyable stay. Thank you for highlighting that the hotel's location is great, rooms are clean with massive balcony & service was good. We will discuss in detail with our departmental manager regarding your feedback about the pool umbrella for the third floor swimming pool. We hope that we will have another opportunity to welcoming you back for another relaxing and enjoyable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Bali Legian Nirwana

Property: Pullman Bali Legian Nirwana
Address: Jl. Melasti 1, Legian 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Legian
#7 Business Hotel in Legian
#7 Family Hotel in Legian
#8 On the Beach Hotel in Legian
#9 Spa Hotel in Legian
#9 Luxury Hotel in Legian
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Bali Legian Nirwana 5*
Number of rooms: 353
Official Description (provided by the hotel):
The most popular beachfront in Bali welcomes a prestigious new addition. Set in tranquil surroundings opposite the famous Legian Beach. Pullman Bali Legian Nirwana is the newest 5-star hotel in Kuta. Close to the airport, this hotel offers easy access to restaurants, shopping and nightlife. Its 353 impeccable rooms and suites feature modern design inspired by the frangipani tree, and Pullman Bali Legian Nirwana boast superior leisure facilities for a truly sophisticated resort experience. ... more   less 
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Also Known As:
Pullman Bali Legian Nirwana Hotel Legian

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