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Pullman Bali Legian Beach
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Reviews (4,290)
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3,594 - 3,599 of 4,290 reviews
Reviewed September 27, 2011

Stayed here for 8 nights. We had excellent service from the time we arrived. We could not fault this Hotel. The service from all staff were excellent. One of the best breakfast's every morning. We found this be be in a very good location. We will be definitely staying here again the next we visit Bali next year. We had awesome seaview's from the 5th floor. Highly recommend this hotel.

  • Stayed: September 2011, traveled with family
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5  Thank Merhoye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E_c0mmerce, Manager at Pullman Bali Legian Beach, responded to this reviewResponded October 3, 2011

Dear appreciated reviewer,

We are very glad to hear that you have enjoyed your current stay in Pullman Bali Legian Nirwana. I will forward the compliment about the breakfast to the Food and Beverage Department. You are more than welcome to visit us again next year and we will give you the Warm Welcome as you experienced in our hotel.

Thank you for sharing your experience with us and Tripadvisor and we wish you a very nice day!

Kind regards,
Siswo Susetyo
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Perth
14
Reviewed September 27, 2011

This hotel is amazing its that flash its not like your in Bali but you are. The staff were very friendly and always willing to help. The only bad thing about the hotel in there is no swim up bar and although the roof top pool is amazing there in no shade!!! If there had a swim up bar it would def be one of the best hotels around however we really enjoy swim up bars. One thing to note about this hotel is the price of food and drink in the hotel is quite pricey we paid 500000 rupiah for 2 cheeseburgers and 2 beers = approx. $55 Aussie which is quite high when you can get the same just outside the hotel for 150000 rupiah. Location is great near all the shops in legian and only a short walk to Kuta Square. The rooms were huge lots of room modern with wooden floor boards and huge pratical bathrooms. We will defintely be staying there again.

  • Stayed: September 2011, traveled as a couple
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4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E_c0mmerce, Manager at Pullman Bali Legian Beach, responded to this reviewResponded October 3, 2011

Dear guest,

Thank you for reviewing your current stay in our hotel. I would like to thank you for the compliment about our colleagues and service. My apologies about the fact that you did not experience the shade at the Infinity Pool. For your reference, we are expecting to receive 70 additional sun lounges and umbrellas. I am glad you would like to visit our hotel another time.

I hope to welcome you for the second time in the near future,

Kind regards,
Siswo Susetyo
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2011

We had read many reviews on the Pullman prior to leaving Aus. and come away with mixed feelings. The hotel on the surface of it was very nice and the staff very friendly. The breakfast was one of the best we have had at a hotel. The accommodation was good but not great. We were in the wing that had the disco despite being told we were not on check in (wing 3) however whilst you could hear it it wasn't that bad just the deep thud of the bass. The room and the corridors all had timber floors which made it noisy. The pools were good but if the place was full not sure how it would go. The position of the hotel was good in terms of being close to Sheppys and Uncle Norms (both good cheap restaurants) although it is a good hike to Kuta. Overall in terms of value for money we would look elsewhere next time!

  • Stayed: September 2011, traveled as a couple
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Thank BJFowler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E_c0mmerce, Manager at Pullman Bali Legian Beach, responded to this reviewResponded October 2, 2011

Dear Guest,

First, we would like to thank you for taking the time to write this review.

We are happy with your compliment about our breakfast. On the other hand, we would like to apologize for the aspects that did not meet your expectations. Thank you for reporting as we are continiously striving to improve our services and facilities.

We hope to serve you better in the near future if you choose Pullman Bali Legian Nirwana again.

Kind regards,

Siswo Susetyo
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2011

I stayed here for 3 nights for a conference. The room was paid for so am not aware of the rate - it was a room though more at the back with a tinly sliver of sea view.
On the plus sides: Staff is friendly. Internet in room works well (wireless and cable). BBC World. Complementary toiletries. The GREAT AMAZING EXCELLENT Spa. Yoga mat in the room and 2 dumbels (for those who care). Slippers.

More negative:
The hotel lacks atmosphere. Only 2/3 of the rooms are in use - it is already quite busy now, what if it will be fully booked? The pools are small, untidy, towels littered everywhere. The infinity pool is made of black stone, so you cannot see and thus can hardly swim. Showers near pool not enough. Plumbing in general appears to be a problem. My basin in the room was completely blocked several times; showering made the bathroomfloor too wet; WC hardly flushes. Noise from corridor outside. Finishing touches are missing (paint etc).

Breakfast is indeed A LOT and crowded - but my favourites are not there: no sugar muesli (only 1 day there was some uesli but with a lot of sugar); no plain yoghurt (only one day a plain yoghurt drink loaded with sugar); no wholemeal bread. There was some brown looking bread (no wholemeal or seeds9 you could slice yourself - unfortunately people did not now the right etiquette (using a napkin as not too touch it). I wanted some weak tea but could only get cups of very strong tea. Cheese selction is poor. No soft boiled eggs. So althought the breakfast is overwhelming in smells and choices and noise for me it was disappointing. And then the irritating music! Please managment music is not necessary!!!

Conference room: quite OK. Airco too cold. After complaint that I could not hear what speakers were saying extra equipment was added and then it was OK. 3 were only 3 computers in business centre so if you want access you better bring your own. No printing possible. Reception was also not able to print my boarding pass.

Stayed: September 2011, traveled on business
Thank BarbaraGenevaCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E_c0mmerce, Manager at Pullman Bali Legian Beach, responded to this reviewResponded September 28, 2011

Dear guest,

We appreciate the fact that you are taking the time to write this review. We are glad to hear that you compliment our staff and our Spa. We apologize that some of our facilities did not meet your expectations. We will consider your suggestions about our breakfast menu. Thank you for sharing your experiences and we hope to serve you again in the near future.

Kind regards,
Siswo Susetyo
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2011

We check in at 3.30pm and requested a room near the swimming pool or with the pool view. The front desk was very friendly and gave us the key and tell us it's a room near the swimming pool. We walked to our room passed by the swimming pool and was surprised that it's far from both the hotel pool! Worst nightmare when we open our door and the whole room stinks! Smells of seawage! We return to the check in counter and ask why they say it's near the pool when it's not, and complained that the room stinks! Another staffs overheard our conversation and mention "Seawage?". So definitely they knew that room stinks. But to our horror, they say that's the only room available cos the whole hotel is fully booked. Except for the suite. If we want to change of room, we will have to upgrade at a fee of $300.
We leave our bags at the front desk and insist them to solve our problems no matter what. Surprisingly when we're back 2 hr later, they have a deluxe room for us... We're more than happy with our room. It's nicely furnished and beds are comfortable. But the condition of the bathroom looks like a 5 yr old resorts. Stains everywhere on the floor and basin. For only 1 night stay, we couldn't complain much. The concierge guarantee that the taxi parked in hotel will go by meter. But once we're in it, the driver asked for a fixed price! Insist to get them call the Bluebird taxi but be prepared to wait for 10-15mins. The breakfast was extensive but low in quality. The only thing worthy of the spread is the freshly squeezed orange juice. But upon check out, we got a couple of hrs to kill so we decided to give the spa a try.
We we're blown away. Top notch facilities and services as good as the Private Spa wellness Centre. Heard that it was plan by the same Spa using the same products. We were sent to heaven immediately. Even wanted to extend the stay due to the spa!
Previously, I posted on forum on which to choose between Royal Beach Seminyak & Pullman Legian. Since having stayed at both, I personally prefer Royal Beach Seminyak as they have better hotel grounds and pool, being located directly on the beach and better food quality. I also prefer seminyak over kuta/legian. But I gotta say, Pullman offers better looking room (minus the seawage smell) and amazing spa experience.

Room Tip: Must try the wonderful spa. Price is reasonable too!
  • Stayed: September 2011, traveled as a couple
    • Value
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3  Thank StaySavourSave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E_c0mmerce, Manager at Pullman Bali Legian Beach, responded to this reviewResponded September 27, 2011

Dear guest,

Thank you for sharing your experience with us and Tripadvisor. Our sincere apologies for the seawage smell in the room and the misunderstanding about the location of your room. Your review has been forwarded to the managers concerned in order to improve our services and facilities. It is a pleasure to hear that you have loved the Spa. We wish you a very nice day and we hope you will return to our hotel in the near future.

Kind regards,
Siswo Susetyo
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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