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“Very good service”

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Pullman Bali Legian Beach
Ranked #11 of 88 Hotels in Legian
Reviewed August 25, 2011

Very aprehensive about staying here after reading some bad reports. So my wife and I did not arrive with high expectations and was pleasantly surprised. Staff could not have been more helpful if they tried no matter what request.
Stayed for 5 nights and had booked an Ocean view room on the 3rd floor with enormous balcony. Yes, it is over a road but unless you live in absolute quiet in the country we did not think it was noisey. Room and hotel have been put together with the "that will do attitude" as some fittings and fixtures were either pulling away or had holes but that will be the hotel's major problem with regards to maintenance. Breakfast had an enormous range to please anyone. Did not eat dinner here as were out every night so could not comment. Pool on the 3rd floor has black colouring and makes the pool look dirty even though it wasn't. Only used the pool a few times as we were here to see the place not sit around a concrete pool. Had a late flight home so staff organised a late checkout and arranged for a shower later that night in the Gym after our last night on the town which was fine and certainly not offered in other places we have stayed (you're booked out, get out).
Value for money? What 5 star hotel is really but yes I would stay again.

Room Tip: If you want an Oceanview room ask for the ones on the 3rd floor with the large balconies.
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  • Stayed: July 2011, traveled with friends
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4  Thank Harves11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E_c0mmerce, E-commerce at Pullman Bali Legian Beach, responded to this reviewResponded August 28, 2011

Dear Guest,

Thank you for thaking the time to post this review on Trip advisor. We are delighted to note that you had a quality time with us during your last visit to the island of Gods, Bali. We are grateful for the recognition of our service provided and it is always very heartening to receive such positive feedback from our guest. Again, thank you for your valued comment, the Pullman team is looking forward to welcoming you back for another renewing stay in the near future.

Best regards,
Fenny Wendling
Pullman Bali Legian Nirwana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,480 - 3,486 of 4,134 reviews

A TripAdvisor Member
Perth
15
Reviewed August 23, 2011

We stayed here in July 2011 for 12 nights and I had read all the review before we came so I knew what to expect doors banging and the hotel not being 100% completed.

We arrived quite early at 9am, I believe check in was 1pm so we went for a walk around and had some breakfast. The hotel staff were nice and secured our bags away. We came back at 1:30pm and the room was still not ready, so we let and came back at 2:30pm and it was still not ready, we finally got in at 2:45. I can understand that a hotel probably cleans the rooms one by one in order but if a hotel guest arrives to the hotel early, surely this should be flagged so the staff cleaning the rooms know that someone is waiting on the room and then they should get it cleaned by 1pm. It didnt really annoy us that much, but I guess some people would be pretty annoyed as most people these days are too impatient.

Walked into the room, it was lovely and clean, exactly the same as The Padma. Unpacked and heard doors slamming in the corridor. Being a handyman I took a look at our door to see why it was slamming so hard. It appears to me there are a combination of factors, 1 is that the doors are quite heavy so when they close they do so with a large bang. Another thing I noticed was that there was no rubber strip around the door to cushion the door closing which would take some of the loud bang away. The last thing was that the doors close a little too fast. The actual locking mechanism on the door also makes a large nise when it clicks in place. But anyway this did not bother us as we just closed the door slowly behind us so it did not bang.

These reason why most people on here complain about the doors is because 90% of the people who stay here are inconsiderate and just let their doors slam shut. If people took 5 seconds out of their life and closed the doors quietly then no one would have anything to complain about. Parents with kids I found were also inconsiderate, letting their children run up and down the very echoey hall at anywhere from 6:30am onwards. So not only did you have people coming home late and banging their door but you then had kids running around early, plus more banging doors and this is what gets really annoying after 12 nights. In the end we got fed up with it so when we would come home at night we would intentionally slam the door shut to make a point, plus it gave us a laugh.

People please have more consideration to others and stop thinking about yourself for once!!!!!!!

  • Stayed: July 2011, traveled as a couple
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5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2011

We were originally put in an ocean view room which was lovely. The second night though, the noise from the nightclub below was unbelievably loud, this wasn't surprising as they had a dj and massive speakers set up almost directly below our balcony. We asked to be moved, as we had a few nights left and I thought it would be like that every night. They readily agreed to move us, although it took a while to organise it. We later noted on advertising outside the nightclub that it was their first birthday party, so it is possible that it was a one off to have the dj set up outside.

The next room we were moved to was a one bedroom suite, it was nice but we had to shut off the living room and extra bathroom due to the terrible stench coming from the additional bathrooms drainage. It didn't matter as we didn't really have a use for the extra room, but it was a truly awful smell.

Breakfast was great, a huge selection.

The pools were nice with great outdoor furnishings, but if the hotel was operating at capacity, I doubt the pools would be sufficient to cater to all the guests.

The internet didn't work at all in the ocean view room, but was better in the garden view.

Drinks from the bar and minibar were very expensive.

We were charged for drinks from the minibar that we didn't consume, the staff at checkout were happy enough to take our word for it, although it was a bit of a hassle as it took about 20 minutes to resolve.

All in all a nice hotel in a very handy location with lovely staff, but still experiencing some teething problems.

  • Stayed: August 2011, traveled as a couple
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4  Thank Scez79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E_c0mmerce, E-commerce at Pullman Bali Legian Beach, responded to this reviewResponded August 28, 2011

Dear Guest,

Thank you for taking the time to review Pullman Bali Legian Nirwana in Trip advisor. We are trully sorry to let you down with the inconvenience during your stay, and we are extremely disappointed that we failed on this occasion to live up the high standards we have set for ourselves. Your feedback is much appreciated in order for us to review our service and facilities. I trust that you will allow us another opportunity to show you our improvement on your next stay.

Best regards,
Fenny Wendling
Pullman Bali Legian Nirwana

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Reviewed August 19, 2011

Stayed for 3 nights in 2 standard rooms. The build quality to say the least is poor. The fabulous staff and location more than make up for the shortcomings. check in was very good and the lobby is gorgeous. Very spacious. The rooms are comfortable. Next stay will be with an ocean view. Breakfast and the SPA are out of this world. Overall our stay was 8/10. Keep up the maintanance program otherwise the hotel will go downhill quickly. The location of the hotel is great. Very close to Legian Street for all you could want.

Room Tip: Request an ocean view room.
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  • Stayed: August 2011, traveled with family
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3  Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E_c0mmerce, E-commerce at Pullman Bali Legian Beach, responded to this reviewResponded August 28, 2011

Dear Guest,

Thank you very much for your comments. We are glad that you enjoyed the service our team is providing as well as the spa and the guest room. We hope to be able to welcome you back in the near future

Best regards,
Fenny Wendling
Pullman Bali Legian Nirwana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
An Accor traveler
Perth
15
Reviewed August 15, 2011

  • Stayed: August 2011, traveled as a couple
    • Value
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5  Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
E_c0mmerce, E-commerce at Pullman Bali Legian Beach, responded to this reviewResponded August 28, 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 15, 2011

  • Stayed: August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank SusanKen35
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 14, 2011

I recently stayed there, regardless what other people said when it opened and there were some problems. After I stayed and I will not recommeded you to stay there, as the problems are continuing. when I checked in at 1.30 been told rooms are not ready and need to wait for half hour, after half hour and we check again, they seem forgot and told us the rooms are not ready and will upgrade to Ocen view room. I wondered why did not upgrade at first time. The internet is not working in the room at all. I asked if I can borrow international adapter and been told, that they did not prepare enough adaptor and need to wait. The breakfast is so taste less and coffee was aweful. But have to say, the room is very nice, new and clear. If you do not care internet connection or breakfast, and late check in, actully location is good and convenient too. you may consider to stay there. If you have a choice, stay somewhere else.

  • Stayed: August 2011, traveled on business
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1  Thank LifeIsInATravelBag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E_c0mmerce, E-commerce at Pullman Bali Legian Beach, responded to this reviewResponded August 28, 2011

Dear Guest,

We regret to know that your experience with us was not 100% uplifting and are sorry for any inconvenience caused to you.
The management has received your valuable feedback and we are looking into the issues. We do appreciate your comments and we hope that we could be awarded another opportunity to redeem ourselves and show you that the experience you encountered is not the norm at our hotel.

We would greatly appreciate the opportunity to welcome you back soon.

Best regards,
Fenny Wendling
Pullman Bali Legian Nirwana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Bali Legian Beach

Address: Jl. Melasti 1, Legian 80361, Indonesia (Formerly Pullman Bali Legian Nirwana)
Phone Number:
Location: Indonesia > Bali > Kuta District > Legian
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Legian
#7 Business Hotel in Legian
#7 Family Hotel in Legian
#8 On the Beach Hotel in Legian
#9 Spa Hotel in Legian
#10 Luxury Hotel in Legian
Price Range: $103 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Bali Legian Beach 5*
Number of rooms: 353
Official Description (provided by the hotel):
The most popular beachfront in Bali welcomes a prestigious new addition. Set in tranquil surroundings opposite the famous Legian Beach. Pullman Bali Legian Beach is the newest 5-star hotel in Kuta. Close to the airport, this hotel offers easy access to restaurants, shopping and nightlife. Its 353 impeccable rooms and suites feature modern design inspired by the frangipani tree, and Pullman Bali Legian Beach boast superior leisure facilities for a truly sophisticated resort experience. ... more   less 
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Also Known As:
Pullman Bali Legian Nirwana Hotel Legian
Pullman Bali Legian Beach

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