I have stayed at the Suriwathi quite few times over the many years I have been traveling to Bali. In the past I have been quite comfortable staying here; the staff have always been friendly and very helpful as they were this last trip. The rooms in the old building at the back of the complex where I have stayed in the past even though were old and a little run down, were big, spacious and reasonably clean. But unfortunately this time the 3 rooms that we were given were absolutely disgusting. The door handle fell off the front door of the first room we entered so our first timer to Bali instantly felt this is not a safe and secure place to stay. The rooms were very small, dark, and filthy, and reeked of a dirty drain. The sheets, bed spreads and towels were so old, badly stained and full of holes and they simply needed to be thrown away. We were horrified at the thought of sleeping in these appalling rooms. I went back to reception and very politely told a lovely staff member about our concerns and I asked if he could come and take a look at the rooms so I could show him the problems. The staff member replied that there was no need for him to come and look as he understood our concerns and he would be happy to upgrade us to better rooms. (This made me think that they knew very well the condition of these disgusting rooms. We were very happy to be moved to the better rooms, but once we were settled we could see that these rooms even though were newer, brighter and very comfortable, they were incredibly dirty, the bath/showers and toilets had not been cleaned for I don’t know how long and were very grimy and there was half used bars of soap laying in the bottom of the bath along with past guests pubic hair. There was no toilet paper in 2 of the rooms and no towels in 1. The mini bar had not been replenished in one of the rooms and we were charged for everything that should have been in the mini bar when we checked out, I did not relies that there was nothing in that mini bar in that room until after I had checked out and was chatting with our group who said that they didn’t realize there was a mini bar at all, because there was nothing in their fridge. Anyway as I mentioned the staff were lovely helpful and friendly, but unfortunately that will not be enough to make me want to stay at the Suriwathi again.
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- Also Known As:
- Suriwathi Beach Hotel Bali/Legian