We stayed at this villa complex for only 2 nights in the first week of September 2011. Sad to say our experience here doesn't give the glowing reviews of the previous guests. There were pros and cons with our stay but overall we would have to say we would not return to this hotel.
We booked the 3 bedroom Pool View room (closest to the front of complex and pool). It consisted of one king bed in upstairs master, two single beds in the second upstairs master and a single bed downstairs (very small room). Downstairs living is totally open to the outside, typical Bali style. We saw a couple of rats come through at night, but being Bali that's not the hotels fault.
There are 2 types of 3 bed villas: Pool & Garden view, I understand the bedding configurations are different in each, so check this when you book. Each bedroom had it's own bathroom, but strangely enough the bathroom to the downstairs room did not have an internal access door, so you have to walk outside to get to it. Not great for privacy given the surrounding units can see you coming out of the bathroom. The villa when booked said it was a 6 person villa and given there is no sofa anywhere (except downstairs which is open to the environment), I am not sure how they do the maths on that one. We were traveling as couples and the single beds were disappointing. I made the assumption there would be 3 doubles, or 2 doubles and 2 singles, which I can't blame the hotel for, but I can say there was zero flexibility in turning the 2 single beds into a king like the majority of Asian and European hotels do. We found the housekeeping and garden staff to be much friendlier than management.
We had to pay for the full accommodation on arrival not departure, which I thought was strange (not a problem at all however). I don't recall ever doing this at other hotels around the world unless it's a prepaid rate in which case you are charged when you make the booking. It might be a Bali thing or maybe the hotel has had problems with people giving bad credit cards and doesn't trust their guests anymore.
The safe in the room didn't work, but they swapped it promptly, which was efficient. We asked for the wifi password and got given a bunch of try these passwords that didn't work before giving up. They said they would get the right password and let us know, we never heard anything. With guests of only 7 villas to please, they must have been concentrating on the other 5 villas (we booked a one bed villa also). The one bed villa, was good, and good value with no specific problems, just the same general complex comments below.
The upstairs bathroom to the main master was nice, and quite large (open shower, toilet and separate bath). The bathroom to the second master was smaller but fine.
The downstairs bedroom stunk of mould, a very moist damp smell that hit you the second you opened the door, the hotel said this was the teak wood smell, but we didnt buy it, especially when we could see the moisture stains on the wall from the airconditioning unit. There were no problems with the upstairs rooms. We didn't sleep in that room for obvious reasons, we dragged the single mattress upstairs (no assistance from staff offered) to the master room which was more than big enough to fit it.
We tried the hotel spa a couple of times, and were very happy with the girls and the value of treatments.
The pool we used several times, it's small but about the right size considering the amount of villas in the complex. The 4 deck chairs wasn't enough, and it would have been nice if they put out fresh beach towels on the chairs throughout the day as other guests use them and take them away.
We tried the Resturant for dinner once and another time for breakfast. Dinner food (Balinese Menu) was fine and quite tasty, when we paid the bill the manager apologized for the bad service, which was unusual as we hadn't indicated that we were unhappy with anything. It was bad service, but we didn't care, we weren't in a hurry at all. Breakfast is complimentary (English Menu), between us we tried all of the available selections and I don't know how anyone could call that good food. Pancakes with raw mix in middle, bacon with more fat then meat, uncooked toast etc. The second day we just paid for breakfast somewhere else and forfeited our "complimentary" vouchers. We also ordered a couple of mango smoothies which was not included and they were absolutely disgusting. I think if the hotel is to only offer an English/American style breakfast they should first learn how to cook it.
One more tip, the hotel hasn't always been named the Royal Tunjung Bali from what we understand, and almost every taxi we got in had never heard of the place. The first night we got in, we thought we would never find our way home. Make sure you get a map from reception, or remember the names of the surrounding hotels to ensure you don't get stuck.
- Official Description (provided by the hotel):
- Royal Tunjung Bali features a luxurious home ambiance carved with perfection to give guests a sense of serenity and privacy. The hotel delights guests with an exotic garden surrounding which truly imitates a tropical forest abounding with large trees, flowers and fish ponds. Within the premise, lies a crystal clear swimming pool cascading waters from the fountains, and beautifully decked with sun loungers. The hotel maintains its exclusiveness with small number of villas to provide you an ideal retreat for a highly cherished vacation. This unique boutique-style luxurious hotel is located in Legian and a distance of only 150 meters from the beach. ... more less
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- Also Known As:
- Royal Tunjung Bali Hotel And Spa
- Royal Tunjung Bali Hotel Legian
- Royal Tunjung Bali Hotel & Spa Legian