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“A So So experience, wouldn't return!”

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Royal Tunjung Bali Hotel & Spa
Ranked #28 of 89 Specialty Lodging in Legian
Reviewed October 1, 2011

We stayed at this villa complex for only 2 nights in the first week of September 2011. Sad to say our experience here doesn't give the glowing reviews of the previous guests. There were pros and cons with our stay but overall we would have to say we would not return to this hotel.

We booked the 3 bedroom Pool View room (closest to the front of complex and pool). It consisted of one king bed in upstairs master, two single beds in the second upstairs master and a single bed downstairs (very small room). Downstairs living is totally open to the outside, typical Bali style. We saw a couple of rats come through at night, but being Bali that's not the hotels fault.

There are 2 types of 3 bed villas: Pool & Garden view, I understand the bedding configurations are different in each, so check this when you book. Each bedroom had it's own bathroom, but strangely enough the bathroom to the downstairs room did not have an internal access door, so you have to walk outside to get to it. Not great for privacy given the surrounding units can see you coming out of the bathroom. The villa when booked said it was a 6 person villa and given there is no sofa anywhere (except downstairs which is open to the environment), I am not sure how they do the maths on that one. We were traveling as couples and the single beds were disappointing. I made the assumption there would be 3 doubles, or 2 doubles and 2 singles, which I can't blame the hotel for, but I can say there was zero flexibility in turning the 2 single beds into a king like the majority of Asian and European hotels do. We found the housekeeping and garden staff to be much friendlier than management.

We had to pay for the full accommodation on arrival not departure, which I thought was strange (not a problem at all however). I don't recall ever doing this at other hotels around the world unless it's a prepaid rate in which case you are charged when you make the booking. It might be a Bali thing or maybe the hotel has had problems with people giving bad credit cards and doesn't trust their guests anymore.

The safe in the room didn't work, but they swapped it promptly, which was efficient. We asked for the wifi password and got given a bunch of try these passwords that didn't work before giving up. They said they would get the right password and let us know, we never heard anything. With guests of only 7 villas to please, they must have been concentrating on the other 5 villas (we booked a one bed villa also). The one bed villa, was good, and good value with no specific problems, just the same general complex comments below.

The upstairs bathroom to the main master was nice, and quite large (open shower, toilet and separate bath). The bathroom to the second master was smaller but fine.

The downstairs bedroom stunk of mould, a very moist damp smell that hit you the second you opened the door, the hotel said this was the teak wood smell, but we didnt buy it, especially when we could see the moisture stains on the wall from the airconditioning unit. There were no problems with the upstairs rooms. We didn't sleep in that room for obvious reasons, we dragged the single mattress upstairs (no assistance from staff offered) to the master room which was more than big enough to fit it.

We tried the hotel spa a couple of times, and were very happy with the girls and the value of treatments.

The pool we used several times, it's small but about the right size considering the amount of villas in the complex. The 4 deck chairs wasn't enough, and it would have been nice if they put out fresh beach towels on the chairs throughout the day as other guests use them and take them away.

We tried the Resturant for dinner once and another time for breakfast. Dinner food (Balinese Menu) was fine and quite tasty, when we paid the bill the manager apologized for the bad service, which was unusual as we hadn't indicated that we were unhappy with anything. It was bad service, but we didn't care, we weren't in a hurry at all. Breakfast is complimentary (English Menu), between us we tried all of the available selections and I don't know how anyone could call that good food. Pancakes with raw mix in middle, bacon with more fat then meat, uncooked toast etc. The second day we just paid for breakfast somewhere else and forfeited our "complimentary" vouchers. We also ordered a couple of mango smoothies which was not included and they were absolutely disgusting. I think if the hotel is to only offer an English/American style breakfast they should first learn how to cook it.

One more tip, the hotel hasn't always been named the Royal Tunjung Bali from what we understand, and almost every taxi we got in had never heard of the place. The first night we got in, we thought we would never find our way home. Make sure you get a map from reception, or remember the names of the surrounding hotels to ensure you don't get stuck.

  • Stayed: September 2011, traveled with friends
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5  Thank AussieTraveller1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 23, 2011

Stayed Sept 2011. There are 7 Villas, a couple of 1 bedroom and 2 and 3 bedroom family villas. We had 3 bedroom villa with 5 adults and 2 kids. Very spacious and clean modern rooms all with large private bathrooms. Each room had flat screen tv's and remote with numerous eastern and western channels. Always a good movie on one of the 3 or 4 movie channels. Or hire a Dvd player for less than 10 dollars (Au) a week. Pool and outdoor area not huge but very peaceful. Hardly ever a crowd when we were there. We came for mostly for relaxation so Tunjung having only 7 villas and a lot of guests go on all day tours etc so usually we had the pool to ourselves. The restaurant was really nice. The food was sensational in all of our humble opinions. New chef Nym has really stepped it up a knotch since his arrival, great kitchen team and the service in the restaurant was fabulous. You can not have a bad day when every morning at breakfast you are greeted with the real meaning of "service with a smile". Tops marks for providing a great service and a warm friendly atmosphere. Not to forget the surrounding gardens are lush green, with a rain forest feel with mango trees a small pond with bridge etc. Just really peaceful and nice. Gardener seems to always on duty pruning this and that. They also have 24 hour security so safety is not an issue. I am expressing my compete satisfaction with Royal Tunjung and i know my friends would agree, the whole team is wonderful and have incredible work ethics. Thankyou so much Royal Tunjung. I am saving as we speak to return asap. Also must try the roasted whole piggy, fresh and delicious.

  • Stayed: September 2011, traveled with family
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1  Thank tnarg67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2011

We had great expectations after reading some reviews on Tripadvisor. However for us the experience did not match the positive reviews. First the good! The villas are spacious and would be very good for a family stay as you have a downstairs living area and spacious sleeping area. For us the initial greeting was cool. When we arrived the safe was locked so we had to make 3 calls before someone came to unlock. We looked forward to a dip in the pool but alas the area was being set up for a wedding that evening and there seemed to be a reluctance to bring us towels so at least we could cool off. The next day we noticed that the pool area was still not very welcoming - we saw only one umbrella and 2 sun beds set up. At 8.30am we put out "please clean room sign" in a clear position. We got back at 12.30pm. Room not done. Only about 8 rooms in total so we didn't understand why that couldn't have been done. A few minor requests took some time to be fulfilled. Breakfast - not tasty at all. Rubbery poached eggs with unrequested sausage and bacon. Brown bread not fresh. And voila!, on same food plate, a piece of waxed paper with some runny jam. Loud music was being played. The friendly breakfast service did not make up for poor quality of food.

  • Stayed: September 2011, traveled as a couple
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2  Thank SwanbournePossum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2011

what a great place, a wonderful location,staffs are fiendly and helpful. nice villa clean and spotless, we are absolutely love it, everything was right and the pork ribs was so yummy the best ribs in bali. we will definetely back to stay here again for the next trip.

  • Stayed: September 2011, traveled with family
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3  Thank ani648
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

I have received an email to advise that the family suite we had booked and paid for in May this year, is only available for the first three nights of our six night stay. We are due to arrive next Monday. I am extremely annoyed at the unprofessionalism of this business.

Please help, does anyone know of something similar - we require three bedrooms with own ensuites and preferrably a swim up bar and restaurant. I am desperate.

  • Stayed: September 2011, traveled with friends
    • Service
1  Thank shaunbecc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2011

A great team there at Royal Tanjung Resort Bali. They could not do enough to make our stay as pleasant as possible.

A great location in the quieter part of Legian. Close to everything - beach, restaurants, shopping, transport and no problems to get a taxi into Kutas or Seminyak,
The BBQ at the restaurant was great value for money and the service was commendable with Alit being the front runner in that area. We had a party of 11 celebrating a significant birthday and we all agreed it was our best Bali holiday yet. Keep up the good work you guys. We shall all be back - asap !
Thanks agin for making our holiday a geart time.

B&V _ Western Australia

Room Tip: They could undertake a final check of the rooms we had an issue with an A/C unit but it was fixed in...
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  • Stayed: June 2011, traveled with friends
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1  Thank Bevan25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2011

From the minute we walked into reception we were made welcome by Valent, her GM, Supriyanto, the chef Nyoman and all the other staff progressively during our 2 week stay. The complex is small and intermate but with enough distance between villas to be completely private without the 7ft high walls that other villas have. There is heaps of room in the villas for storage, to lie about doing nothing but reading etc.
The meals in the restaurant were all beautiful and better than some of the more expensive meals to be had in Semyinak. The rooms were spotless each day after housekeeping had visited. The location close to shops, Mugshots Coffee and any type of restaurant you could want. It is easy walking distance to the beach, supermarket, money changers and coffee. By now the new coffee machine should be on premises in the restaurant so there will be no need to walk anywhere.
Rest assured we will never stay in a hotel or large complex again - small and friendly is definitely the way to stay now.

  • Stayed: June 2011, traveled as a couple
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4  Thank StewartNeuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Tunjung Bali Hotel & Spa

Address: Jl. Padma Utara, Legian 80361, Indonesia
Location: Indonesia > Bali > Kuta District > Legian
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 89 Specialty Lodging in Legian
Price Range: $35 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Tunjung Bali Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Royal Tunjung Bali features a luxurious home ambiance carved with perfection to give guests a sense of serenity and privacy. The hotel delights guests with an exotic garden surrounding which truly imitates a tropical forest abounding with large trees, flowers and fish ponds. Within the premise, lies a crystal clear swimming pool cascading waters from the fountains, and beautifully decked with sun loungers. The hotel maintains its exclusiveness with small number of villas to provide you an ideal retreat for a highly cherished vacation. This unique boutique-style luxurious hotel is located in Legian and a distance of only 150 meters from the beach. ... more   less 
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Also Known As:
Royal Tunjung Bali Hotel And Spa
Royal Tunjung Bali Hotel Legian
Royal Tunjung Bali Hotel & Spa Legian

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