We travel to Bali every three months, and stayed for the first time in this hotel. The room is excellent, the beds are very comfortable. The staff are well trained, and the Restaurant is very good, The meals were outstanding. The pool is disappointing, and the large amount of paving through the lawns are not well planned. During the heat of the day they reflect the heat as do the handrails which go over the pool from reception and down from the restaurant. stairs. Who designed these?? obviously an architect who lives in a cold climate. Try and hold onto them when the sun is shining, your hands are burnt on the stainless steel!!! The pathways would be far better covered with an awning so you are not fried on the way back to your room. This hotel is not elderly friendly or for someone who cannot climb stairs . All other aspects are wonderful, but get more greenery or sunshades. The hotel does not provide a free internet wireless hotspot, and this aspect alone would prevent me from going there again, they charged a very high rate for internet access.
Very modern apartment style.Rooms and in room facilitys are great staff are great.Location is fantastic everything is walking distance.
BUT......................We tavelled with our 15 month old son whom had just started walking.
Floors very slippery and unsafe.My wife slipped twice and second time hurt her back.My son got a black eye from slipping on the wet surface,naturally i was angry and wildly complained to the hotel manager the solution they sent me a plate of fruit that night!
Another aspect of safety no locks on inside windows we stayed on 3rd floor my mischief son could open window and could easily have fell to his death,if we did not surpervise him constantly whilst in room.Also outside balconey glass gap at bottom was to big my son could fit under and also easily fall and be fatily heart. VERY DANGEROUS PLACE would not pass any Occ health and safety by AUSSIE standards.
All in all very modern but more hip and single than for a family.Not typical balinese.I think next time we will stay elswhere but would recommmend if travelling with a group of adults.Roof top Penthouse is FANTASTIC!