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All reviewso ce nbedroom suiteacross the roaddeck restaurantthe ground floorpool arealarge balconygreat positionliving areagreat holidaytravel agentbuffet breakfastnice poolfamily holidayegg stationocenseminyak
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Reviewed October 21, 2017 via mobile

2nd time back, booked ocean view room- absolutely sensational, huge huge 2 bedroom 3 bathroom 2 storey apartment. Gorgeous view, beautifully appointed apartment (room 406), aircon was great, beds comfortable and staff are still amazing. Breakfast is amazing. Location is absolutely A1, beach 10 metres across road, restaurant’s at your door and shopping 300 metres away and so much friendlier than other locations. Pool an be crowded and is awkward height but not worth worrying about. Must get coffee from Sacred ground (300 metres). For value for money it can’t be faulted

Stayed: October 2017, traveled with family
3  Thank SharonLoor16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ayusrimahayani, Resort Manager at FuramaXclusive Ocean Beach, responded to this reviewResponded February 10, 2018

Dear SharonLoor16,

Happy to receive a good review from our loyal customer.

Hope to see you again for the 3rd, 4th and many more in many years to come

Regards,

Novi Murad
Resort Manager

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Reviewed October 20, 2017 via mobile

Friendly staff, great problem solvers, nothing a problem for them. Good location. Facility could do with a makeover, but bearable.
Located across from beach which is very nice.
Meals always served with a smile, alternatively there are plenty of restaurants within walking distance.
Will stay again, good value for money.

Stayed: March 2017, traveled solo
Thank cuttin99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ayusrimahayani, Resort Manager at FuramaXclusive Ocean Beach, responded to this reviewResponded February 10, 2018

Dear cuttin99,

Thank you very much for your review and despite the "makeover" needs which we will do this for sure; we are happy that you enjoyed your stay especially for the service provided by our team.

Looking forward to see you again and don't forget to drop me an email so we can be able to arrange another memorable stay for you.

Best regards,

Novi Murad
Resort Manager
novimurad@furama.com

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Reviewed October 19, 2017

My husband and I stayed at this hotel for 4 nights in mid Aug 2017. We had a very pleasant experience from the minute we stepped foot into the hotel. Our room was just right for us. It overlooked the large swimming pool. The amenities were excellent and the room was very clean. The staff were very pleasant and obliging. We requested for a late checkout, but as the checkout was beyond 4 hours we were accommodated in another room with minimal charge. We were also very pleasantly surprised when we returned one day after an outing to find birthday greetings and a birthday cake in the refrigerator for my husband's birthday. This was a very personal touch and was very much appreciated.
The hotel was in an ideal location just opposite the beach. The breakfast was delicious and we had a lot to choose from.
Thank you FuramaXclusive, we will definitely come back. Hopefully soon. Looking forward to your hospitality.

  • Stayed: August 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Jin789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ayusrimahayani, Resort Manager at FuramaXclusive Ocean Beach, responded to this reviewResponded January 13, 2018

Hello Jin789,

Thank you very much for your kind review.
We are truly happy to learn that you and your husband enjoyed your stay with us.
Also happy to learn that the Birthday Boy enjoy the small treat :-)

Looking forward to welcoming you again perhaps next time for your Birthday.

Cheers from Bali,

Novi Murad
Resort Manager

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Reviewed October 19, 2017 via mobile

This hotel is very good, however be careful with the tiles in shower and around pool area, they are extremely slippery and dangerous when wet. Also avoid rooms 131 and 132 if you do not want to be woken up early (6am) from the housekeeping trolleys, and early risers as these rooms are right beside the pool but also right by the bridge that gets everyone in and out.
Otherwise this is a lovely place to stay with 1st class staff.

Stayed: October 2017, traveled with family
Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ayusrimahayani, Resort Manager at FuramaXclusive Ocean Beach, responded to this reviewResponded January 13, 2018

Dear Michelle A,

Happy to receive this review and thank you very much.

We are happy that you enjoyed your stay with us and yes for those who are "not" an early riser like me perhaps Front side Apartments will not be an option.
Therefore please feel free to get in contact with me dircetly for your future Holiday plan and I will be more than happy to assist.

Until next time.

Best regards,

Novi Murad
Resort Manager

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Reviewed October 17, 2017 via mobile

We chose this accommodation due to the deal we received at a travel Expo. We booked 2 X 2 bedroom units next to each other but on arrival, rooms were on different floors. As we did not arrive at Furamaxclusive till after 11pm, we took the rooms available. To their credit, they did offer us closer rooms the next day. Rooms are definitely dated and need a freshen up. Furniture was stained and cracked. Just a light wipe with detergent removed some of the dirt. Plenty of cutlery and crockery. Microwave and 2 hot plates help with any food preparation you may want to do.
Beds were comfortable and lounge and balcony spacious. TVs in each bedroom and Tv and video in the lounge.
Breakfast is plentiful and a change in variety each day. Family loved the cocktails by the pool. Pool needs some work as two of our party sustained cuts and grazes due to broken tiles under the water.
We had 8 people in our group but we're only given cards for 3 beach towels. Tried to get more with no luck so just used these for the time we were there. Pool side food delicious but can be a bit expensive.
Carefully check your bill on departure. As a part of our accommodation deal, we had a complimentary dinner provided for all 8 of us. It was charged to our bill. As was a charge for the 3 towels we allegedly did not return.
On arrival we had 1mil rupiah charged to our bill. It was to be deleted if we did not use anything from the in room drinks etc or if nothing was charged to the room. We did have some food and drinks charged to the room and on departure, we paid the full amount after being advised the initial 1mil rupiah had been cancelled. One month later, we are still trying to get the 1 mil credited to our credit card. Most staff are really friendly but reception Staff, on a number of occasions were to busy talking to each other to assist us.
Great location. Lots of great restaurants along the beach strip. Pub out the front is great for watching your favourite sport while having a few bintangs and some snacks. Plenty of mini marts and money changers in the area. Short walk to Bintang Supermarket for supplies. For those that like a good walk, Kuta is a 45 - 60 minute walk along the street in one direction and Seminyak about the same in the other direction. Or a 30000 rupiah trip in a bluebird taxi.
Would we return? To the area, yes. To this property, not so sure.

Stayed: September 2017, traveled with family
1  Thank nannynofriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ayusrimahayani, Resort Manager at FuramaXclusive Ocean Beach, responded to this reviewResponded January 13, 2018

Hi nannynofriends,

Thank you very much for your review and extremely apologize for the delay in response.
We definitely take all the customer's review - whether is good or bad in a very positive ways. It is really important for us so we can always measure our services.
Thank you very much for the good review over the Breakfast buffet as well as the completes of the Apartment Set up. We are happy that at least you enjoyed these two aspects.
We will work on the other aspects especially for the billing charges, the pricing on the Pool Side menu, Front office staff, pool towel card, pool tiles as well as the condition of the apartment and the furniture inside.
For the pool tiles; we in fact now have one person who checks every single day and patches the broken tiles every day whenever needed. In my more than 20 years experience in this industry; pool tiles are easily loosened up especially on the very busy day with more people inside the pool.
Therefore daily checking is needed.
Certainly, hope that we can see you again in the future so that we will able to give you a better impression of our Resort.

Please feel free to write me directly through novimurad@furama.com
I will be happy to assist you

With best regards,

Novi Murad
Resort Manager

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