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“Bad service!!!”

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FuramaXclusive Ocean Beach
Ranked #39 of 87 Hotels in Legian
Reviewed November 16, 2012

The service of the bell boy is very bad!! They under estimate domestic guest and tell us to bring our own bags! UNBELIEVABLE!!!

Will never come here again! This place is not recommended at all!

The parking space is too narrow...

And for the IDR 1.700.000/night for the room you're wasting your money.

My suggestion is you better find another hotel with a better service and cheaper price!

  • Stayed: November 2012, traveled as a couple
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1  Thank Martin_malik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations... O, General Manager at FuramaXclusive Ocean Beach, responded to this reviewResponded November 19, 2012

Dear Martin_Malik

Thank you for taking time to share your experience. We are very sorry about what happened. Rest assured, we treat all guests with the same respect, regardless of nationality. We are investigating what happened to make sure nothing similar ever happens again. Sorry, once again and thank you for your feedback.

- Allan Strahle, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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653 - 659 of 1,003 reviews

Reviewed November 14, 2012

This hotel has a lot of positives;
The location is great, the staff are very friendly and helpful, the rooms are just lovely, big and so modern and always clean.

But the negatives for me were;

The pool area is awful. It is blocky, green/murky with children jumping and screaming everywhere. The shape of the pool also means that everyone faces each other - not very relaxing. Its a shame that the pool doesn't overlook the ocean.

Hotel configeration offers little privacy for anyone. My parents requested to move rooms as they were on the ground floor right next to the hotel pool where every hotel guest would walk past to and from the pool and the windows were glass which meant they had to always have the blind pulled right down - or have everyone watching them all day - it was quitre clostraphobic.

We went during wet season and after my parents changed rooms (at a significant price) the room had a terrible leaking problem which meant we had buckets and cups through the entire room catching the rainfall through the roof.

The general crowd at the hotel (at the time we went) wasn't ideal either. Most days it was very noisy. It just wasn't what a tropical, relaxing holiday should be. I was full of regret booking my parents in here and I would never stay again.

However I can understand why some people love this hotel/atmosphere etc.

Traveled as a family and couple.

Room Tip: Don't book the ground floor if you want to share your holiday with everyone at the hotel.
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  • Stayed: January 2012, traveled with family
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1  Thank BGWtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

We arrived to this hotel during the afternoon it was lovely in a good place had security checks nice pool and people didn't save the chairs which was good the pool boys kept us hydrated while we layed around the pool and great room service food :) was yummy. Will come back definitely :)

  • Stayed: September 2012, traveled as a couple
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Thank jackie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

The most amazing stay I have ever had, including other overseas trips as well as places I've stayed in Australia.
The service is impeccable, second to none. The beautiful staff do absolutely everything in their power to make you feel like royalty and will go out of their way to help you in any way you need. The cocktails and food up on the deck was amazing and so, so cheap (we were struggling to spend all of our money!) we also tried nearly every cocktail on the menus! Watching the sunset from the daybeds over-looking the beach was an experience I would pay very good money to do again.
We stayed in room 115 which was very well maintained, on the ground floor towards the back of the hotel so it was very quiet. We had our own jacuzzi which we took full advantage of as well as a large area out the front and back to hang out in if we felt like it. The room was very comfortable with 2 large couches and a giant king-sized bed, it was always cool too which was a nice change of pace from the insanely hot temperature outside.
I would really like to thank Made in particular for his amazing hospitality, someone both my partner and I have made an incredible friend in (if you stay here you must strike up a conversation with him, his knowledge and honesty and wonderful desire to help make your trip as memorable as possible is unheard of in Australia).
From the moment we checked in to the very sad moment we left, O-CE-N Bali and it's amazing staff did everything they could to help in as many ways as they could. I cannot speak highly enough about this place we will both definitely be returning hopefully sooner than they expect :)

Room Tip: rooms toward the back of the complex are quieter and try and get a room with a jacuzzi!
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  • Stayed: October 2012, traveled as a couple
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3  Thank Jess P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

Had a two bedroom, two bathroom, two level apartment for ten nights. Very spacious and well appointed. 4 x split system aircons meant temperature was comfortable. Two balconies one affording an uninterrupted view of the ocean. Fully equipped kitchen inc wall oven, hotplate etc however we didnt use this and had the impression that neither had anyone else. As is often the case you tend to dine out each night which we did. King size beds in each bedroom which were very comfortable and plasmas were in each room.
Several restaurants located adjacent to the hotel on the beach strip. Restaurant in the hotel is known as the deck and the food/service are good and reasonably priced by Balinese resort/hotel standards.
Breakfast was included in our package and there was good variety and an abundance of food.
As is often the case in Bali the staff were very accommodating and friendly.
Couple of tips- 50% of taxi drivers will not know where you are staying if you refer to the hotel as the O-CE-N. It is better known as the Outrigger and the address is best given as "beach double six". Jalun Arjuna is a reasonably long strip and doesnt narrow things down.
Also, unless you book one, you will have to walk a little way south to find a taxi. As the O-CE-N is situated on a dead end thoroughfare you do not have the luxury of taxis going past all the time. There is however six seater transport available pretty much all the time.

Room Tip: pay extra for a sea view room and endeavour to have one a little elevated from the pool.
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  • Stayed: November 2012, traveled with family
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Thank TonyKylie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

The hotel was impressive, and the location was good as you could walk to all the shops. Happy hour every evening was good with great cocktails available. The room we stayed in was on the ground floor at the front near the lift, so when guest came home late in the evening you could hear them talking as they waited for the lift, we were woken up every night by the guest. The rooms have air conditioning on the wall above the bed and ours leaked every night and I had water falling on my face, the mechanics tried to fix it every day but it still leaked. We were there for a wedding and our clothes did not fit in the very small wardrobe. Besides this our stay was very enjoyable at this hotel, the pool staff were very helpful and friendly. The dinner at the BBQ and the Seafood night very very enjoyable with lots of different food. We had free wifi and I could keep up with news from back home every day which I think all hotels should have free wifi. The cleaners were very good cleaning and our room was always cleaned early. The breakfast was terrific. I would go back to this hotel again and I recommend it to everyone.

Room Tip: Try to keep away from rooms at the front near the lifts.
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  • Stayed: October 2012, traveled with family
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Thank Rosemary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

A very pleasant stay at this hotel. Staff very friendly and helpful. Great size room. Breakfast great every morning. We also enjoyed eating there at night. On Tuesday an awesome seafood buffet - well worth trying. Pool not suitable for small children too deep and not really suitable for swimming too angled.

  • Stayed: October 2012, traveled as a couple
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Thank duf213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about FuramaXclusive Ocean Beach

Address: JI Arjuna 88X, Legian 80361, Indonesia (Formerly O-CE-N Bali)
Location: Indonesia > Bali > Kuta District > Legian
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Legian
#15 On the Beach Hotel in Legian
#20 Luxury Hotel in Legian
#21 Family Hotel in Legian
#27 Spa Hotel in Legian
Price Range: $56 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — FuramaXclusive Ocean Beach 4*
Number of rooms: 112
Official Description (provided by the hotel):
Perfectly located between Seminyak and Legian Beach, the resort is unrivaled in style, design and beachfront location. FuramaXclusive Ocean Beach Bali features lavishly appointed deluxe suites and elegant split-level penthouses with large private balconies. State-of-the-art entertainment systems, including flat-panel televisions, and WIFI internet access add to the resort's contemporary style. Be spoil for choice with two swimming pools, beachfront fine dining, bistro and tapas bar, business centre, O-CE-N day spa and 24-hour concierge. ... more   less 
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Also Known As:
o-Ce-n Bali By Outrigger Hotel Legian
Legian Outrigger
FuramaXclusive Ocean Beach Bali/Legian

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