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“Great villas, inconsistent service”

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Berry Amour Romantic Villas
Certificate of Excellence
Reviewed July 19, 2013 via mobile

Check in at 4.30pm, room not ready. Ask us to wait till we ask them bout the afternoon tea for guest. If not we will need to wait fir our room doing nothing. Staffs should have courtesy to offer the afternoon tea to us while we wait for room. Villa is beautiful and very well furnished. Pool is huge as well. The kitchen area is not well maintain and clean probably due to outdoor. Some lights not working, highlight to staffs nothing was done. We passed by other villas, saw there's water feature at the pool, realized ours not turned on n gotta request for it. 2nd day no one ask US bout our breakfast order and again we gotta request a few times for the afternoon tea then only we get at 5pm. Hotel shuttle first come first serve so request early to check driver schedule. FOC bicycles for guest good to explore the area. Heavy jam to kits and seminyak due to the location. 60mins to airport or kuta, 90mins to ubud. The breakfast for both days inconsistent size. No turn down on first night, kinda surprising. Overall Villa is amazing at this price. But expect less from the service. You might enjoy your stay.

  • Stayed: July 2013
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3  Thank suitejoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kade L, General Manager at Berry Amour Romantic Villas, responded to this reviewResponded July 21, 2013

Dear Suitejoe,

It's a romantic day at Berry Amour Villas.

Thank you so much for taking your time to write your reviews about your recent stay in Berry Amour Villas. We are glad to know your good comments for the villa and its facilities with some special notes for our further improvement.

We do apologize for being unable to make your villa ready for check in upon your arrival at 4.30. We are also so regretful to realize that none of our team offered you refreshment while waiting for the room ready. We normally serve welcome drink in such unexpected situation or afternoon tea.

In addition to the above, we also need to address your comments in the areas that need further improvement about the required maintenance, breakfast order taking, afternoon tea serving offer, and the turn down service. We also noted the inconsistent service delivery that we also need to mend. We do understand that we have limited transportation and bicycles, for this particular reason we do first come first serve basis.

We highly appreciate your posted feedback and surely, learn a lot from it for our betterment in future. We would love very much if we are given another opportunity to render our utmost hospitality to you for your upcoming visit to the island of Paradise Bali when our team will have grown better.

We very much look forward to the pleasure of welcoming you back into Berry Amour, where love is a celebration for two, in not too distance future.

Yours sincerely,
Kade Lasiadi
General Manager

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Reviewed July 18, 2013

We had a two week stay at the newly opened Berry Amour Villas in Seminyak. The villas come in three design styles, all have a private pool, large indoor/outdoor bathrooms with a sunken spa bath and all are beautifully furnished. Wifi is provided gratis and there is a flat screen TV and a Harmon Kardon iPod dock, ambient lighting and of course air conditioning. Breakfast is served in ones villa by the butler, and there is a rooftop bar with views of the rice paddy's, all this is set among beautifully kept gardens.
The staff are truly excellent and go out of their way to be helpful and to make ones stay a comfortable and memorable experience, arranging restaurant reservations, day trip bookings and transport with that special mix of Balinese charm and friendliness. Petitenget beach, shopping, restaurants and night life are a 5 minute, $2 taxi ride away but Berry Amour provides a free guest shuttle service. The villas are close enough to busy Seminyak Square, but far away enough to be a quiet oasis among all of the noise and bustle, built on a ridge facing the ocean (but with no ocean views) the villas capture the prevailing breeze which is a wonderful relief in such a hot climate. So good is the hospitality, that Mr Kade the General Manager, upon learning that our flight was not until 11 p.m. generously offered for our comfort that we could remain in our villa after the usual midday checkout out no extra charge, which was a most gracious gesture by him and highly appreciated by us.
We highly recommend a stay at Berry Amour and we will certainly return on the next trip to Bali.

  • Stayed: July 2013, traveled as a couple
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4  Thank Baz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kade L, General Manager at Berry Amour Romantic Villas, responded to this reviewResponded July 30, 2013

Dear Mr. Barrington,

First of all, thank you so much for having posted your long and detailed wonderful review about your recent long stay, an 11 night stay, in Berry Amour Villas. It has given you the opportunity to explore our hospitality thoroughly. It also has given our team the opportunity to render our service entirely. We are so happy to know that you enjoyed the entire stay in Berry Amour and at the same time you could also stroll onto Seminyak Square, the most prominent tourist facility in the area, in not too distance drive away for an exploration.

It was fortunate enough for us to have a late new arrival at the interval time that enabled you remain in the villa later than our official check out time. We were so glad to have been able to accommodate your late checkout request from your villa prior to your late departure.

Please pass our best regards onto Mrs. Susie and look forward to the joy of welcoming you back into Berry Amour Villas in near future.

Best regards,
Kade Lasiadi
General Manager

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Reviewed June 24, 2013

I can't really fault the Berry Amour Villas and their wonderful staff. We were picked up from airport by a luxurious van and friendly driver, waiting with cold face towels and water (this does cost extra but is worth it!) and taken to a stunning villa on Batu Belig, right around the corner from the main area of Seminyak. As the female of the couple, I was given a handmade crown to wear, and we were escorted to our villa, Femme (the villas have names not numbers) by our delightful butler. He proceeded to go through a traditional Balinese ritual of washing the feet in rose petals before entreing our stunning room. We were both gobsmacked by the beauty of the room, with a 4 poster bed, large daybed and TV, huge private pool and kitchen, sunked hot tub and open air bathroom. A personalised DVD was played intorducing us to our Villa, and a delightful drink and appetiser were served.
The villa offers free shuttles into Seminyak, which is also only a 2 dollar taxi ride away anyway. The staff truly are lovely and happy to help. You are even driven from the front entrance to your room in a private golf buggy!
The litte things really made it, with soft ambient music playing outside the villas all day, and the fact that the staff made tiny little touches to our room daily (extra waters, bug spray, the bed made differently each day).
The ONLY fault (and isnt really a fault, just something we werent used to) is that the toilet is next to the shower in a fully glass room, so if someone needs to use it, the other person really has to stay in the bedroom, because you can see and hear the toilet from anywehre in the pool area or kitchen.
Breakfast is good, with coffee, fruit and a daily choice of meal arriving at your room at a selected time. if you want to sleep in its a problem because you have to choose the time the day before.
Berry Amour is by far the best place I have ever stayed, and I now feel spoilt and will only stay there in the future. Romantic, quiet, private yet close to Seminyak main area and has a full bar, kitchen , spa and yoga facilities. Truly STUNNING!

  • Stayed: June 2013, traveled as a couple
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5  Thank Nikki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kade L, General Manager at Berry Amour Romantic Villas, responded to this reviewResponded July 8, 2013

Dear Nikki L,

It’s a romantic day at Berry Amour Villas.

Thank you so much for your thoroughly review in expressing your entire experience stay in Berry Amour recently. It seems that you enjoyed very much every single moment of our service delivery during your stay with us. We are so glad to know all this.

We are also very grateful for the feedback given to us in related to the design of fully glass toilet room. It has been brought to our kind attention and we consider frosting the glass in future, so that it will be privately covered.

Indeed, Berry Amour has three different themes and you stayed in Desire themed villa already. However, you are privileged to stay in two other different themes in future to make your stay with us a complete one.

We very much look forward to welcoming you back into Berry Amour in near future.

Yours sincerely,

Kade Lasiadi
General Manager

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Reviewed June 7, 2013

Undeniably the best villa so far. Was the first few guest to check in. Treated like a royalty. Personal butler service, always fast and timely. Whatever you need, you get it in a minute (no exaggeration). Whenever we return into our room after tours, there's always surprises waiting for us in the room (shall not leak it out). Simply the best. Please do not click on any other villa for reviews, trust me, this one is the best!

  • Stayed: June 2013
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4  Thank Sophian84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kade L, General Manager at Berry Amour Romantic Villas, responded to this reviewResponded June 14, 2013

Dear Mr. Sophian,

Thank you so much for your wonderful review. We are glad to know that you had such a wonderful stay in Berry Amour Romantic Villas and enjoyed the personalized caring service rendered by our dedicated butler and the surprises that our room attendants have made for you.

We very much look forward to welcoming you back into Berry Amour Romantic Villa in near future.

Yours sincerely,
Kade Lasiadi
General Manager

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Reviewed June 1, 2013

We were the first "foreigners" to stay at the newly opened Berry Amour villas. Naturally the management and staff were keen to make a good impression, they didn't fail to impress us. The manager took time to have a chat with us on our last night in the small on site bar and the staff couldn't do enough to ensure our stay was enjoyable.

The 20 or so individual villas speak for themselves, there are three different villa styles, my partner and I opted for 'Desire'. It was beautiful, big day bed, large private pool, massive spa bath.....everything you need that you don't want to leave.

The food menu was quite small but if you want dinner in your room you can ask for whatever you want and the chef could usually accommodate your request. He whipped up a menu specifically designed for us.

The villas are situated close to Sardines and Metis restaurants and a short car journey into Seminyak, the drivers were always available and willing to drop us into town.

I would definitely recommend Berry Amour Villas and look forward to a return visit.

  • Stayed: May 2013
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5  Thank Rio09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kade L, General Manager at Berry Amour Romantic Villas, responded to this reviewResponded June 10, 2013

Dear Vicky,

Thank you so much for having posted your lovely review that certainly will inspire netizens in search of a villa to stay in the area. It was a fruitful time to have had a brief chat with you and glad to realize that you had a wonderful stay in Berry Amour Romantic Villas and left Berry Amour with good impression from our entire team.

Indeed, Berry Amour has three different themes, Desire and two others, Temptation and Mystique. Each has its own characteristic to teas the flavors of romance of people staying in and hope to see you stay in other two themes in near future.

We do enrich our menu selection to put our team skills in practice to delight the rising numbers of our customers. It is a strategic location to stroll into Seminyak centre for a dine out or nearby fine dining restaurant.

Thank you for recommending your parents to stay in Berry Amour in June 2013.

We very much look forward to welcoming you back into Berry Amour in near future.


Sincerely,
Kade Lasiadi
General Manager

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Reviewed April 8, 2013

Berry Amour romantic villas is just soft opening, Very Surprised that we are the first guess coming …
It’s a lovely place with very warm welcome. We stayed at Lucerna Villa Mystique. We feel like we are exactly where we want to be: romantic, clean, comfortable, quite and interesting decoration detail.
The Villa has a gorgeous bath room with private pool and the fantastic bathtub… We love it all.
Everything was excellent, including the services. The all staff were so polite, kind and always helpful anytime we needed them. The butler prepared and served breakfast in our villa…it’s perfectly and amazing!! The food was also delicious.
We really enjoyed every moment in this villa. We highly recommended it to anyone and we definitely will be back again.
Thank you to Mr. Lasiadi-GM Berry Amour, We appreciated that you had time to meet personally with us and gave a special gift to us as the 1st guess coming. Thank you so much for the nice picture and voucher 1 night stay in Berry Amour.
We will never forget our lovely stay in Berry Amour romantic Villas!!

Budiman PS and Indy

Room Tip: Every Villas at Berry Amour are very special with great interior details and beautiful. If you like...
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  • Stayed: April 2013, traveled as a couple
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1  Thank Sophian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kade L, General Manager at Berry Amour Romantic Villas, responded to this reviewResponded June 10, 2013

Dear Bapak Budiman & Ibu Indy,

Once again, thank you for being the first guests to stay in Berry Amour Romantic Villas and so delight to read your wonderful review. It was a great pleasure to notice that you enjoyed your stay very much and were delighted with the romantic concept, the entire room detailed amenities, the food and our learning staff members’ hospitality.

I was so glad to have a chat with you while having breakfast one morning. I could get to know you better. Hope to see you stay again in Berry Amour in near future.

Yours sincerely,
Kade Lasiadi
General Manager

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Reviewed 3 weeks ago
Google Translation

  • Stayed: October 2017, traveled as a couple
    • Location
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Thank manchil2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kade275, General Manager at Berry Amour Romantic Villas, responded to this reviewResponded 3 weeks ago

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Additional Information about Berry Amour Romantic Villas

Address: Jl. Batu Belig, Kerobokan 80361, Indonesia (Formerly Berry Amour Villas)
Phone Number:
Location: Indonesia > Bali > North Kuta > Kerobokan
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 118 Specialty Lodging in Kerobokan
Price Range: $283 - $516 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Berry Amour Romantic Villas 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
Berry Amour Villas,Bali. The ultimate romance getaway, a perfect celebration for two in Bali's most sophisticated suburb area, Seminyak. Nestled in the village of Batu Belig, Bali, within a minute drive way distance to the beach nearby, Berry Amour offers an artistic, modern ambiance with a fashionable style, embedded through the whole interior. Romantically designed and built to worship affection, every room is crafted individually and endowed with comfortable top-notch furnishings, creating a calm, heavenly atmosphere you would not want to miss.Three unique themes on how you can spend your time together. Either you're looking to be lured into Temptation, or to have Mystique moments with your lover, or just revealing each other Desire, Berry Amour aims to give you the perfect romantic escape, the way you want it to happen. ... more   less 
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Also Known As:
Berry Amour Romantic Villas Bali/Kerobokan

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