Enjoyed a very relaxing stay at the oasis that is Kokonut Suites. Rooms were very comfortable and facilities good (apart from gym which is small with old equipment) and staff were always very helpful and smiling. Handy location.More
Enjoyed a very relaxing stay at the oasis that is Kokonut Suites. Rooms were very comfortable and facilities good (apart from gym which is small with old equipment) and staff were always very helpful and smiling. Handy location.MoreShow less
Dear Cab Melb.
Thank you for your comment ,quite short but mean a lot for us.We will keep do our best become better and better.We wish to see you again in short future.
I stayed at the Kokonut Suites early in 2014. So I appreciate that the hotel may well have improved more recently. I checked out many hotel reviews before booking the Kokonut Suites and I was really looking forward to some good sleep and a relaxing stay, after two weeks back-packing around Indonesia. The hotel had promised rice field views, peace and tranquillity. Unfortunately we were placed in a room overlooking the car park. On requesting a move we were declined. The noise from the suites above and surrounding corridors sadly prevented any real relaxation or actual sleep. The hygiene and quality of the massage and treatment room was unsatisfactory, and we had accumulated several mosquito bites by the end of our treatment (I suspect that taking away the still pool of tepid water would reduce the presence of mosquito’s in the room). The cleanliness of the suite we stayed in was worn and in need of a good scrub down. There were very little kitchen utensils and we only managed to cook a packet of one-minute noodles due to the kitchen restrictions (both my friend and I were subject to the ‘Bali Belly’ during our ten night stay so we had to resort to staying in on a few occasions).
A positive experience of our stay in Bali is that generally the people are very friendly, gentle and easy going. However, there is a 'Yes' culture, which translates to 'yes' even when the answer is no or 'I don't understand you'. The staff were pleasant and friendly but it would have been a lot easier and less painful if we had been given honest expectations rather than spending many moments lost in translation or confusion.
There are some fantastic restaurants around Seminyak and Kerobokan. We were very pleased to discover this amongst the rubble, rubbish and chaotic infrastructure that is Kerobokan and Seminyak. There are many good options, and x-pats who have moved to Seminyak and Kerobokan and set up some hidden culinary gems.
Please note that you cannot walk anywhere as there are no (or few) street lights, and no pavements. You will need to get a taxi everywhere you go. If you are prepared to get a taxi everywhere and budget for this then your stay will be less stressful.
I would not return to the Kokonut suites. But on a plus point the last morning of our stay we were lucky enough to try the newly opened restaurant next door. The inclusive breakfast had previously been served in the Kokonut suites dining area and sourced from their own kitchen. The owner was a delight to talk to, the breakfast was fresh, tasty and the surroundings were relaxing, clean and contemporary. A little blessing at the end of our holiday.
Dear Caroline E
We are really appreciated for your kindly constructive comment.We always do our best to improve our service quality for our value guest.Your comment will put on our highlight as a target of improving in our company.We hope to welcoming you back in Bali on your future vacation.
Stay here and you will have no regrets . Close to some amazing restaurants and close to anywhere you need to get to . Nothing was too much trouble for the staff . The breakfast is the biggest disappointment but Bali has too many good breakfast places to want to eat there. I love Bali but more importantly I love Kokonut suites.
We are really proud to assisting you during your vacation in Bali.
We are very happy to hear your vacation are enjoyable,beg your apology for our breakfast service are out of your expectation,how ever we will keep improving our service standard in our restaurant.
Thank you very much for the opportunity to serving you this year,I hope to welcoming you back in Bali in the future.
Kokonut Suites offer a pleasant stay in Seminyak, Bali. The rooms are big and very comfortable, and they include a sitting area, dining area and kitchenette. They also come with a private balcony that might overlook the pool area or some rice fields. Overall, the service was very good. The spa treatments are very affordable, and the complimentary breakfast at Livingstone was extremely good. We also booked a one day tour at the reception desk. Our driver and guide was very friendly and took us to the places we wanted to visit. The only downside is that the resort is a bit far from the beach, but it is nice, small and pleasant. I would definitely come back and stay at Kokonut Suites once again.
Thank you for a great opportunity to assisting you at Kokonut suites during your vacation in Bali.
On behalf of Kokonut suites we are very happy that you had an enjoyable vacation in Bali.
We always keep and improve our facilities and services for our valuable guest.
We hope we could assist you on your next vacation at Kokonut suites soon.
Disappointed they did not offer refills for personal drink bottles - tidak plastik
Most hotels are concerned about the environment, by options of not washing towels and changing bedding, water refills should be included
Thank you for your really constructive comment,we are apology for convenient during your stay,actually the bottles mineral water are available in every room as our complimentary services and always free for any extra set up or additional base on guest request.
We will make sure all are running well since we serve of all our guest and you soon in the future.
I arrived here a bit lately, and i found the check in process a bit looongggg.. :(
For the room... In my opinion its clean, huge, but noisy ( idk from where it is)
For other facilities, it has gymnasium (small gym), swimming pool, spa.
Dear Lanny W
We are very happy to hear you had a good stay with us. Since we had a short time contraction out side of our property may cause the noise at the day time,but it's just happen in a few week.I believe for the future we will make sure your stay really relaxing and privacy.Very happy to welcoming you back at Kokonut suites in the future.