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“STAY FAR, FAR AWAY”
1 of 5 bubbles Review of Days Inn Towson

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Days Inn Towson
Ranked #6 of 6 Hotels in Towson
Lancaster, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“STAY FAR, FAR AWAY”
1 of 5 bubbles Reviewed May 23, 2010

After reading the other reviews on this hotel, I called to cancel my stay before it was too late (I called 3 days before the reservation- well within their cancellation policy). I was surprised when I saw the charge show up on my credit card. They charged me anyway! I called to speak to the manager- who was never there. I left 2 messages for the manager, and he never called back. I then called corporate headquarters who said they were going to look into it and get back to me. They never called back. When I called them again, they told me they could do nothing- only the hotel manager could do anything. So you can see where that got me....

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beemerchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaTowson, General Manager at Days Inn Towson, responded to this review, May 25, 2010
The guest has booked 3 rooms with our property - 2 under her own name and 1 under a different name. As mentioned correctly by the guest the 2 rooms under her name were defintely cancelled about 3 days prior to the arrival date at the request of the guest and cancellation numbers for those two cancelled reservations were provided to the guest. The third room booked by the guest was never cancelled by her that day.

The guest called the property and spoke to Manager - Guest Services Operations about the charges on the third room booked by her and not cancelled. We asked the guest to provide the cancellation number for the third room and she could not as it was never cancelled by her. Hence that room was charged as a NO SHOW.

The guest calls were handled and responded to everytime she called the property by the Manager. So we fail to understand why the guest is writing all these. The corporate was also contacted by the guest and they researched and found out that only two rooms were cancelled and the third room was not.

We do try and work with the guests in cases of extreme emergencies but in this case as the reservation was never cancelled it was charged and the guest is not able to provide cancellation number for the charged reservation.

These are the facts of the case which have not been presented fully by the reviewer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

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See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
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Additional Information about Days Inn Towson

Property: Days Inn Towson
Address: 8712 Loch Raven Boulevard, Exit 29B off of I-695, Towson, MD 21286 (Formerly Ramada Inn Towson)
Phone Number:
Location: United States > Maryland > Towson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Towson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Towson 2*
Number of rooms: 122
Official Description (provided by the hotel):
We offer a Hot Deluxe Breakfast each morning of your stay, which is included in your room rate. Outdoor Olympic Size Pool...the best in the area. Outdoor sitting and grill area. Free parking and WIFI. Restaurant/Bar on premise. Large and small meeting rooms available. Groups are welcome...complimentary hospitality suite available with 10 rooms or more. ... more   less 
Reservation Options:
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Also Known As:
Ramada Inn Towson Hotel Towson
Towson Ramada Inn
Ramada Towson

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