Everything about my actual stay from check in to check out was great. But when I arrived home I realized that I had forgotten something. I called the hotel and was told they had it. They took my name and address and said they were going to mail it to me. Two weeks later I had not received the item so I called the hotel, left a message and my call was never returned. Another call back two weeks later I finally learned to my surprise the item was never mailed. They had no evidence of the first person I talked to. I once again gave someone my name and address but this time the person wanted my credit card number to bill me. fine, as the item would cost $150 to replace. 1.5 months later I finally receive my item and was charged ~$20. Overall It was my fault I forgot the item but for one person to say they are going to straight send me the item without billing me and another much later to bill me after they never sent the item back to me last month after I spoke with the first person is just bad business.
- Official Description (provided by the hotel):
- Sheraton Baltimore North Hotel is connected by skywalk to the Towson Town Center Mall and adjacent to Goucher College. We are 15 minutes from Baltimore's Inner Harbor, Oriole Park/Camden Yards, Ravens M&T Stadium, and Timonium Fairgrounds. ... more less
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- Also Known As:
- Sheraton Towson
- Sheraton Baltimore
- Baltimore Sheraton