Positives: the resort is huge, beautifully situated, many trees, very clean, nice pools, good food, kind staff.
Negatives: some members of the staff speek only a few words in English, especially one guy at the spa (a beautifull compound inside by the way).
Conclusion: we will come back and stay longer, hopefully then meeting a staff with improved English.More
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Stayed in a villa with pool and external hot tub (natural, sulfur, springs).
Very nice resort with multiple pools and good spa.
One point that could be improved is the restaurant, not for the food itself but the dining area that could be refurbished (bar to be relocated and removed from central area).
Not a beach hotel either, as located in the mangrove. But well located to go to Menjangan for snorkeling or diving (nice spots).
Dear Romidad,
Thank you so much for your 5-star review! We are so glad to hear that you enjoyed your accommodations at our resort, as well as the pools and spa. We truly appreciate your feedback about the dining area and will discuss your suggestion in upcoming staff meetings.
We look forward to welcoming you back in the near future.
Sincerely,
Adrienne C
We stayed here for 2 nights in a Deluxe patio room.
Was a very nice clean room. staff was very friendly. The hot springs was great I used them both days I was there. Food was very nice. Restaurant was next to the beach in the lagoon. The garden was lovely walk through to get to restaurant.
Dear Lee E,
Thank you so much for your 5-star review! We are happy to hear you enjoyed our hot springs and found our room was nicely appointed, as well as our staff friendly.
We look forward to welcoming you back to our resort in the near future.
Sincerely,
Adrienne C
We stayed here for 2 nights while on our diving Bali trip. A very pleasurable stay very clean & the staff were very friendly the whole ambiance of the hotel was as good as the scenery it stood in really enjoyed every second of our stay here even the pool visit from the local water monitor lizard interesting..
Dear Val E,
Thank you for your 5-star review! We are so glad to hear that you enjoyed your stay at our resort and found our staff very friendly. We always aim to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.
We look forward to welcoming you back in the near future.
Sincerely,
Adrienne C
They definitely take advantage of the fact that the resort is in a quite remote location and finding a OK restaurant is rather complicated.
The restaurant at Mimpi is nothing special (rather lower average) but it was still the most expensive dine in Bali in our 20 days trip. Snorkeling costed us 60€/person, which is a fortune in Bali. Massages were 3 times more expensive than average too.
The trick is to offer cheaper room rates than neighbouring resorts and charge overpriced activities and food.
As a piece of advice: you can book your snorkeling trip at the door of the resort, by an independent service.
On the other hand, the resort was very clean and people extremely nice, they got my 3 points.
Dear Moon M,
Thank you for your constructive feedback of our resort. We are pleased that you found our resort clean and the staff very friendly. Our pricing is comparable to similar properties in the area and we feel we provide good value given our location and facilities. We regret that this was not your impression and offer our sincerest apologies.
Please feel free to contact us at any time if you would like to discuss further. Once again, we apologize for not meeting your expectations and we hope to have the opportunity to welcome you back in the future.
Sincerely,
Adrienne C
I stayed there for 4 nights and had a fantastic time. The staff are friendly and gave me a tour of the property at the time of check-in. I stayed in the Patio Style room and the only thing it was lacking was a kettle and tea/ coffee stuff. Also the wifi was a lil patchy in the rooms next to reception. The property has a lil mosquito issue coz of being situated in the mangrove zone but they tackle it well by fogging occasionally and setting up coils at every location. The highlight of the property is of course the pools and the hot springs! Enjoyed them both equally.
Food is slightly on the expensive side and the options were less initially but they changed the menu the day I was leaving! What a bummer! Could have tried more food. Spa is fantastic!!! I have no words! Tried the Banyuwedang ceremonial package which included a foot soak, sandalwood and turmeric scrub with yogurt, flower bath and a balinese massage! Ah bliss. Even more blissful was when I went for the simple foot massage! After a tiresome day of walking around and scuba diving, this massage was literally heaven! Cannot praise the spa more.
I also did the PADI Open Water Diver course at the Dive shop located in the resort. Megumi, the dive instructor, has to one of the funnest, calm and super awesome person I have come across in this trip of mine. She handheld me through the way and took care of my panicky situations and made sure that by the end of the course, I was comfortable diving! The course is expensive and I was told by other people in the resort that there are cheaper options just outside the resort for diving and snorkelling but I guess if you want to soak in the resort then spare a little extra for the dive bit in the resort.
All in all, 5 stars to the resort! I will be back soon and this time stay in one of the pool villas! Ive heard they are fantastic! :)
Dear guest,
Thank you for your 5-star review! We are so glad to hear that you enjoyed your accommodations, as well as the spa package and the diving course led by our fantastic instructor, Megumi. We always aim to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.
We appreciate your constructive feedback regarding the beverage in the patio room and wifi connection. We apologize for the inconvenience and will discuss your feedback in upcoming staff meetings.
We look forward to welcoming you back in the near future.
Sincerely,
Adrienne C
