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“Relax in quiet place”

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The Natsepa Resort and Conference Center
Ranked #1 of 13 Hotels in Ambon
Jakarta, Indonesia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Relax in quiet place”
4 of 5 bubbles Reviewed February 11, 2013

Located near Natsepa Beach, the most famous beach in Ambon. This is one of the best hotel with beautiful scenery that i ever stay. If you want to relax in a quiet and peaceful place, you have to stay in this hotel. You will see the breathtaking view, started when you come at the lobby. Every room has a sea view, but i think the best view is the room in the second floor. Room is large, with sofa and balcony, but no wifi connection, only LAN connection for your laptop. You can find wifi only at lobby and restaurant. I tried mango juice and nasi goreng, it was ok but overpriced (i think). You have to try the swimming pool, which located right before the sea. It was excellent. I would love to be back someday.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CiwiGunawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natsepaambon, Front Office Manager at The Natsepa Resort and Conference Center, responded to this review, May 24, 2013
Dear Ms. Ciwi Gunawan

Warmest greeting from Aston Natsepa Ambon Resort and Conference Center,

Thank you for taking the time to write a review on your stay with us in Trip Advisor.

We are pleased to see that during your stay you enjoyed the beautiful scenery, views, large room with sofa and balcony as well as our swimming pool and we will definitely consider your constructive feedback in regard to Wifi to be available in the room and the rate structure for our restaurant menu.

Thank you and we look forward to having you stay back with us on your next visit to Aston Natsepa Ambon.

Best Regards,

Anggun Pribadi, Mr
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
    37
    101
    58
    17
    7
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
England
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed October 1, 2012

I stayed here 25-28th September with a group from the UK - we had daily trips out and it was nice to come back to a quiet, relaxed and tranquil place. Is around 30 mins from the airport and 15 mins to Ambon Town.
The hotel is massive, on first sight not attractive, but when you get to the lobby, restaurant and rooms it was lovely, with beautiful views, just very very quiet (a bonus in my opinion).
The pool area was lovely, the rooms were spacious and clean, and the bed wonderfully comfortable - though for a hotel only 3 years old was disappointed to have some paint peeling in places.
We couldn't get the room's ethernet cable working, but wifi in general areas was fine. They hadn't quite got the hang of restocking the mini bar, but would always come when called.
The staff were truly wonderful - fell over themselves to be friendly and helpful. For example, they ran out of ice-cream one night and the assistant manager drove me to the local shop to buy some! The food was ok, but for the price and where it was, I didn't expect better.
Ambon itself was beautiful and the people so friendly - I would love to return one day.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank LesleyClark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
108 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 bubbles Reviewed September 26, 2012

i mean, brave enough to stay far away from city centre and feel the beauty of the scenery. absolutely, this is one of the most beautiful scenery hotel that i ever stay. blue sky, white sand, mountain in one end and sea in the other end. beautiful.
if you need to relax this is the perfect spot altough the quality of breakfast, reception is not meet aston standard. but if you have to go downtown everyday, it will be a mysery.
room is good, very spacious, no wifi, a lot of amenities. i think i have to be back someday just for holiday.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gondel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
89 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed September 7, 2012

My friend loves this resort as she can really relax here, swim in the pool and sunbathing. It is by the sea side but you can't swim there. However the pool is excellent so you can and would prefer to swim there.
The staffs are very friendly. They have small gym which could be improved especially the treadmill machine. Meals are ok here, but if you want grilled fish, better to get outside as the portion here is smaller than what you can get outside.

Room Tip: laguna room if you prefer 24 hour access to pool
See more room tips
  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FennyG77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
120 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed March 7, 2012

me and my wife were there after we do charity trip in Seram Island. This hotel is good, but we have trouble with room card. every time we have to asked them come and open it for us.

Breakfast is good, beach is forbidden for swimming, u only can walk around the beach. Waves is bad.

This hotel is good for spending time with massages.

Room Tip: choose a room with swimming pool view and beach, better choose first floor if you bring kids.
See more room tips
  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VictorDragono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tønsberg, Vestfold, Norway
Level Contributor
155 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
2 of 5 bubbles Reviewed February 27, 2012

On our way from Banda to Jakarta we stayed here for one night. One week earlier we stayed 6 days at Colin Beach Hotel. We are expirienced travelers to South East Asia, travelling with children 3 and 5 years old.
Big and spacious hotel and room, reasonable priced when booked through Agoda. Pick up from ferry also worked well. Nice view to the sea. Nice garden. Buildings and surroundings well maintained. Girls in reception were very polite and tried to help. The rest of the staff did not speak English. Now to the drawbacks; there were hundreds of mosquitoes in our room. When we were going to bed, there was a cockroach IN THE BED. We couldn't sleep because 6 people were sitting on our terasse laughing and singing after midnight. A shame, because the beds are very comfortable. We had a late lunch in the restaurant. The food was not good and extremely overpriced. There are no other restaurants in walking distance. The breakfast was good though. My advice to this hotel is either to cut prices with 75% and don't pretend to be something they are not, or hire professionals to go over everything from scratch. Our opinion is that is is better to stay in a simpler and more locally anchored hotel, and we suggest Colin Beach Hotel.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ulf Wike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ambon hotels

Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed February 9, 2012

The hotel is situated quite nicely with a lovely sea view out of our room. The room was quite big and reasonably clean with a nice shower although the bathroom could have been cleaned better during our stay. The rest however was not that great. The people at the reception have tried to be helpfull in their own way, but based on European standards this is lacking. English is bad and when i.e. asking for a taxi to a nearby village we were told this takes 1 hour for 100.000 rps. That seemed fair but it only took 10 minutes and this was further not negotiable afterwards with the driver as being arranged by the hotel. They mean well probably but the staff at the reception could use English and hospitality courses to better understand the guests and how they would like to be treated. Internet was not working all the time; the business centre computer was broke and when asking for an internet cafe the answer was just a 'no'. Asking for helping for tickets to leave Ambon also was answered with a simple 'no'. They did not know what to do or say. I believe the intention is not bad with the staff; they simply lack the knowledge on English and hospitality standards. Breakfast was so-so; not too much choice; dinners have been so-so as well. They served our starter after the main course.

Normally in Asia this is all okay since the price is often in synch with what you get. Here this is way out of synch. Too expensive for what you get. In Bali and in Manado I have gotten 100% better quality for a cheaper price. As stated, view and all is perfect, service is seriously lacking unfortunately. I will not come back to this hotel.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank M T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Natsepa Resort and Conference Center

Property: The Natsepa Resort and Conference Center
Address: Jl. Raya Natsepa No.36 | Suli Salahatu, Ambon Island Maluku, Ambon 97582, Indonesia (Formerly Aston Natsepa Ambon Resort & Conference Center)
Phone Number:
Location: Indonesia > Maluku Islands > Ambon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 Hotels in Ambon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Natsepa Resort and Conference Center 4*
Number of rooms: 95
Official Description (provided by the hotel):
The Natsepa Resort and Conference Center offers 95 comfortable huge rooms and suites where is next to the popular tourism icon of Ambon, Natsepa Beach. The resort affords beautiful vistas over Baguala Bay and the mountains of the Leitimur Peninsula. It is located only 25 minutes from Pattimura Airport, Ambon City and harbor to the exotic Banda Island can be reached by car within 30 minutes. The boats to Seram, home of the wonderful Ora Beach and Manusela National Park, are just 20 minutes away. ... more   less 
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Also Known As:
Aston Natsepa Ambon Hotel Ambon
Aston Natsepa Ambon Resort And Conference Center
The Natsepa Resort And Conference Center Ambon, Maluku Islands

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