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“Good starting but lots of work needed to be put in”

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Lonavala - Under the Over, A Sterling Holidays Resort
Ranked #11 of 67 Hotels in Lonavala
Mumbai, Maharashtra, India
Level Contributor
63 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Good starting but lots of work needed to be put in”
3 of 5 bubbles Reviewed July 22, 2013

Another one from my Sterling group, we visited on our annual family trip - the place is newly acquired by Sterling.

Rooms are decent and welcoming, bathrooms are neat (for now) and pool was well maintained. Overall the place is average - not much to expect from Sterling but hope they will continue the quality if not improve it.

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
3 Thank thisisankit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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355 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • Any
English first
Mumbai, India
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 6, 2013

Lonavala, a mere 100 Kms away from the Western Suburbs of Mumbai, is best enjoyed in the early monsoons. I had the opportunity to be there at the Sterling Resort, named "Under the Over", from 1JUL13 to 3JUL13, with my wife.
The resort is well maintained. We were put up in Studio Room No:203. It was quite roomy, well furnished & maintained. There was an electric kettle to make tea or coffee. The attached restaurant was neat, clean, well-equipped, but even knowing Lonavala is costlier than Mumbai, the rates were on the higher side, e.g. a cup of tea cost Rs.60/=
Overall the experience was good with courteous staff. There is a swimming pool and kids play area also.
Since it was raining most of the time, we visited the Wax Museum nearby. Of course nothing compared to Madame Tussads at London, but a good attempt anyway.

Room Tip: Since Sterling Resorts are shared, it depends what one selects while taking up a membership
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  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
2 Thank SeniorCitizen1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmadnagar, India
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed June 1, 2013

I visited during early April 2013 and 17th May 2013. Property is easily accessible – it’s on old Pune – Mumbai Highway near Wax Museum but not very popular nor visible. When asked for help people said we don’t know. Newly acquired property by Sterling – very average approach when we arrived at the hotel (compared to other Sterling resorts). Room size is compact, Food was average, people were good but???. During both the visits AC didn’t work so the Front Desk executive gave us an option of shifting to another room 1st time at 11.30 pm and second time at 3 am. Improvement required on all fronts starting from People, Service, Food, etc. Best part is its easily accessible and property is clean n neat. I believe in few months this property will meet Sterling Standards..

  • Stayed May 2013, traveled with friends
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Helpful?
3 Thank Narendra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed April 11, 2013

Hotel is located between the Twin cities of Lonaval and Khandala and you must have a personal vehicle to stay over here. The ambience of the hotel is vibrant, relaxing and is situated in the woods away from chaos of both the cities. They have an indoor game room with table tennis, carrom and a few board games. Swimming pool is small and the pool water does not seem very clean. Rooms are average, service is prompt. They serve Lunch, Dinner and Breakfast buffet at reasonable price. Lonavala is good weekend getaway from Mumbai and Sterling Mayur a good relaxing place to stay.

  • Stayed May 2012, traveled with family
    • Value
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Helpful?
2 Thank Mans00r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed April 4, 2013

I went with my family in March end, 2013 and we had a look at the reviews on this site and we were terribly disappointed with the stay.

We went into our rooms only to find that the water in the jug was left over with dirt fragments. Ordering a 1l. bottle of mineral water would lighten your pockets by as much as Rs.50. Dining at their restaurant is equally expensive. In India, people are ready to shell out more money if you provide good product and proper services but in this case, it was a let down. The glasses of water had dirt fragments, the 'rotis' ordered were bone dry, food was nowhere close to satisfactory.

Taking these things into consideration, we decided to head to the market and arrange our own food and water and eat in our rooms only to find that many other guests were doing the same. The restaurant used to be more or less empty even in peak hours.

Next morning and this brings us to our breakfast (inclusive in the package). It was the only time when you could see every guest at the restaurant (since it was inclusive so you had no choice!). You go for breakfast only to find that you are provided musk melon (papaya) as a fruit plate. Occasionally you might find a few chunks of watermelon but otherwise 97% is muskmelon. Idli-chutney, Poor-bhaji (they meant Puri) etc were all average in taste (that is subjective). The worst part was the "juice". In the name of "Mango juice", we were served Frooti and that too with added water. Coffee was another disappointment. Watery milk with just a tinge of coffee for colour.

And this was the trend every single morning and you can see the disappointment on many other guests' faces.

I am certain that the Sterling Hotels Team will drop a message below "regretting the inconvenience" but the real problem is at the management level. The idea seemed to be profit maximisation at the cost of customer satisfaction.

It was a disappointment and we've decided not to visit any Sterling hotel again.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
15 Thank neelv27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lonavala hotels

Mumbai
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 30, 2013

We went there on a family trip..it was difficult to reach the place due to some construction work happening..so we had to take a longer route from behind fariyas hotel...overall the hotel was good..balcony was very nice..bathrooms were clean..staff was helpful...breakfast was really nice...overall given the amount we paid for it...it was fully worth it!!


  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Cleartrip

Helpful?
1 Thank Ritu_1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
1 review
4 of 5 bubbles Reviewed February 17, 2013

Sterling Holidays Mayur, Lonavala is a good hotel to stay with. It was elegant, calm and peaceful experience. Look forward to stay with them again in future. The only drawback is the access to the hotel from the highway. There is no direct way so we have to take a big round to get to the place using the road which is not so good and causes a bit of inconvenience. Also we did not get the welcome drinks as promised.....

However, in all it a nice stay with the hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Ajmal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lonavala - Under the Over, A Sterling Holidays Resort

Property: Lonavala - Under the Over, A Sterling Holidays Resort
Address: 107 Khatri Park | Old Mumbai-Pune Road, Lonavala 410401, India
Location: India > Maharashtra > Lonavala
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #11 of 67 Hotels in Lonavala
Price Range (Based on Average Rates): $
Hotel Class:3 star — Lonavala - Under the Over, A Sterling Holidays Resort 3*
Number of rooms: 45
Official Description (provided by the hotel):
Extending our commitment to hospitality is Lonavala - Under the Over, on a detour off the Mumbai - Pune expressway. Serene, modern and picturesque - the resort offers the perfect weekend escape from the humdrum and excruciatingly fast city life. Come taste the bliss of the Sahayadri ranges of Maharashtra at Lonavala - Under the Over. ... more   less 
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