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“Staff is not informative”

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Retreat Heritage Lonavala
Ranked #51 of 67 Hotels in Lonavala
Reviewed February 17, 2014

The retreat is ideally located about a kilometre from the railway station.The staff is extremely well behaved but is not adept at providing information regarding places to visit.We had to ask the localites regarding additional places to visit.Rooms are good but the food is pathetic.Its better to have food in one of the local restaurants.

  • Stayed: February 2014, traveled as a couple
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3  Thank Orijit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 - 61 of 84 reviews

Reviewed January 15, 2014

it was great pleasure with this hotel retreat . service was fantastic with different type of activities in hotel premises . hotel was neat & clean, waiters are also very helpful & give response with immediate effect

Room Tip: location of this hotel like we are living on a hill with a beautiful swimming pool .
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  • Stayed: January 2014, traveled as a couple
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1  Thank laxmi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2014

Our experience was very bad with this hotel. We went there in last week of Dec13. We paid heavy amount to the hotel for 4 days through Make My Trip because they shown high rating for this hotel. But this hotel hasn't worth for high tariff this is a average hotel. Room size are small, swimming pool is for name sake and you can say that this is a average business hotel not tourist hotel.
Service are not good and behavior of staff is also arrogant I think this happen because of full booking in hotel on new year and they haven't facility to handle such crowd. Food was good with very less variety.
My suggestion for this hotel is that this will be last option in lonavala for stay.

  • Stayed: December 2013, traveled with family
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6  Thank raviairan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2013

Nice Hotel if u just want to stay and rome around the city all day. Please do not depend on the breakfast and lunch because there is a very confusion between all waiters working there. If u call for the breakfast they would never understand in which room you want it even after specifying. All the time there was a cross connection in telephone ,whenever I called to place an order ,one or the other lady from another rooom used to think I am the waiter and order the food to me.hahah it was funny but annoying.. Rooms are good but according to cost they could have been better...
Overall I would rate only two stars , You can find some better option by paying so much elsewhere...

  • Stayed: December 2013, traveled as a couple
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2  Thank sneha d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2013

Stayed for one night...not worth the money you pay for room...bit Inside main road...swimming pool for name sake.....staff behaviour was good....very small rooms and bathroom but it was clean.......but wont recommend.

  • Stayed: December 2013
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2  Thank AdvisorRajesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

Beautiful Hotel with smiling staff ready to help any visitors ... The best was at the enterance as they served the drinks ... we spoke to the manager , he was also very kind n humble ... he gave us the room keys n our bags we in the room before we reach . Liked the swimming pool . very clean , neat , no dust ... No Problems , Rooms were maintained ... Hotel close to The Market n The Railway station was useful .. Loved My Trip To THis Place ..... keep it up guyz

Room Tip: No Need to Think , Just chose This Hotel ... u will also Lovee it!
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  • Stayed: November 2013, traveled with family
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2  Thank ManavKumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2013

Beautiful resort with excellent rooms actually better than expected. Nice service with no problems at all. will recommend it to anyone. good hospitality and would visit again without giving any second thoughts. overall experience was outstanding...keep it up guys...

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Cleartrip
4  Thank Rohen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Retreat Heritage Lonavala

Address: C.T.S no.22, R.S.No.208, behind bus stop, near Bank of Baroda, Lonavala 410401, India
Location: India > Maharashtra > Pune District > Lonavala
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 67 Hotels in Lonavala
Price Range: $46 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Retreat Heritage Lonavala 3*
Number of rooms: 28
Official Description (provided by the hotel):
I would like to introduce our three star Hotel "Retreat Heritage, which has been in the business of providing hotel services to Family, Solo, couple corporate conference etc. For the past many years and which is centrally located in the Lonavala city with 03 conference halls and more than 25 air conditioned rooms . We have a well-established track record and our services have always met with great customer satisfaction. We not only provide great services but at a very competent price and have never been known to compromise on the quality of our service. ... more   less 
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