We stayed in the super deluxe room. The rooms are decent, no where close to a 3 star hotel though.. The hotel staff is rude.. On finding out that we made the booking at the last minute via online booking instead of the hotel desk the receptionist seemed pissed and he started talking in a rude tone and made us wait citing weird reasons(the payment can get rejected in 24 hours, it takes 30 min for the payment to reach etc.) . Rooms were clean, we had to call housekeeping for hot water.. No toiletries.. The rudeness of the staff was again shown in the morning when we requested if we could check out 30 min post the checkout time as we got up late.. The staff said that we could only have 5-10 min.. Lastly the hotel is situated on the MUMBAI Pune highway which gets pretty dark in the night(even at 7 pm). When asked for the way to go to lonavala there was no assistance from the hotel desk rather they asked us to wait at the highway to get an auto.