My husband and I had booked a canopy machan for our second anniversary in the first week of May. Let me cover the awesome things first. The concept, the rooms are outstanding. You wake up in the lap of nature. Luckily since we went in the first week of June, the monsoons had started so the mornings were even more beautiful. The food was excellent and the people around very polite and helpful. Although we couldn't make use of it, they had a small library from where you could borrow books. The best part is that the rooms are made without disturbing the nature. It's like they are built around the nature and not vice versa. You will find every modern facility available for you in the room.
Now the disappointing part:
As I mentioned above we had booked our room in the first week of may and had booked a canopy machan. We asked about forest machan and were told that its not ready. We reached there at 1:00 pm and were told that our room is not yet ready. We were ok with that since we reached an hour before the check-in time. So we went and sat on a spot they asked us to , enjoying the nature around. We waited not till 2 but till 3.15 pm before we went back and asked what was going on. At that time we were informed that we have been given a forest machan and not a canopy machan and there is some work going on at the forest machan. We found that a bit odd, and we asked the manager why weren't we informed in advance of this change. He didn't have an answer and just mumbled something incoherent. We had even called the office a day before our arrival to check if everything is in place and we were not told even then. After a lot of asking we found that the canopy machans are being rebuilt and the work that was going on in our room was that they were re-laying the flooring of the deck! No ways we could go there! We waited till 4 as they kept saying that it will just take another 10 mins! At 4 we lost it and again spoke to the manager then he spoke to his supervisor and told us that we could stay in the heritage machan for that night. We absolutely loved it!! It was luxury on trees! Soon we forgot all about it. Then later that night, when we went for dinner, as we were sitting, an older gentleman came in and started complaining loudly to the waiters about not having any rum in the stock. He came and sat in front of us and called the manager and started yelling at him for poor service. Then he looked at us and asked us if we had also faced any inconvenience here and we dismissed it as we didn't want the yelling match just before our dinner. He still went on asking us about our check in experience telling us that he arrived here last night and that he had booked a forest machan but they put him in simple tents where he came across a snake in the room. He asked us how our room was. Of course it was excellent but we didn't want to say so thinking he might insist that since he came first he should be given that room. Then he asked us directly " I hear that they have put you in the heritage machan. And that is the best here." We wondered how would a guest have that information. Then he suddenly changed his tracks and started asking us if we had seen any other property better than this one. My husband figured out that something was up so he named a few jungle resorts he had been to. After that he revealed that he was not a guest but the architect of the place and he seemed to have taken offence that we couldn't even wait for "mere 2 hours" to get our awesome rooms and that we were not gushing over the fact that we were bumped up to the heritage machan for that night. He pulled us in a long argument till his son came and took him away. This part of the whole experience was really uncalled for and disturbing. It ruined our evening. We had almost made up our minds to ask for the refund for the second night.
- Official Description (provided by the hotel):
- An award-winning eco-resort in Lonavala. The Machan is a story of dwellings that rise above the forest floor and form a symbiotic relationship with their natural surroundings. All of its individual accommodations are floating in the air, with enchanting views and elegant rustic interiors. Its carbon footprint is minimal - with its energy generated solely through solar and wind. Located in Jambulne, one of 25 biological hotspots of the world and a mere 2.5 Drive from Mumbai (1.5 Hours from Pune), the Machan makes for an accessible weekend getaway. We invite you to take some time away from work and immerse yourself in this one of a kind experience. Reconnect with family, friends and loved ones in the comfort and privacy of this truly exclusive retreat. ... more less
- Reservation Options:
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