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Citrus Hotel Lonavala
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Reviews (712)
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All reviewsprivate theatremini theatreswimming poolpremier roomspecial thankspleasant stayrooms are smallgames roomcourteous staffexcellent staybreakfast spreadmain marketfood qualitydinner buffetfront officespecial mentionhotel staff
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491 - 496 of 712 reviews
Reviewed December 25, 2013 via mobile

We had a very gud stay at Citrus lonavala..we were allowed early check in and late check out..we loved the food @ citrus..chkn tikka, mushroom tikka, manchow soup was yummy..main course was ok and they had very less dessert optiond..so this things can be improved.

Stayed: December 2013, traveled as a couple
Thank Sameer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded January 18, 2017

Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I would like to thank you for taking your valuable time and effort in sharing your lovely feedback as it enables us to measure and improve our performance in our quest of providing you the best.

I thank you once again for your time and look forward to having more opportunities to be of service to you.

Warm Regards,
Sandeep Chandan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2013

Absolutely fabulous place for staying in Lonavla...
Best part - ever smiling and helpful staff....not the plastic smiles but genuine concern
Immediate reaction to safety hooter in a very professional, organized and calm manner (caused by my 2 notorious sons who blew their hooters which sounded just like emergency alarm)
Value for money - Stay & Food
Just finger licking absolutely fabulous food.
Equipped with Swings, seesaw, slide and the monkey bars for small kids, has a fabulous swimming pool and good ground.
A Private Theatre - carry your own movies on DVDs, CDs, USB's or choose from their library.
Plan to make it an annual getaway for the family......
While 10 mins walking distance from Railway Station, 5 mins from the mail Lonavla market, it still has a very quiet peaceful ambience & atmosphere.....
Highly recommended for Leisure trips....am sure official will also be good enough.

Room Tip: Rooms on the inside overlook the lawn based restaurant, in the front over look the road. The whole place is quiet and very nice.
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bugs10_Bunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, Operations Manager at Citrus Hotel Lonavala, responded to this reviewResponded July 27, 2016

Dear Guest,

I would like to thank you for taking your valuable time & effort in sharing your wonderful experience. I am pleased to note that the experience at Citrus Resorts met your expectations & made your stay enjoyable.

I am sharing the feedback with my team which is the prime strength of this resort. Your appreciation motivates the team to enhance their efforts in looking after guests.

We value your support and look forward to having more opportunities to be of service to you.

Warm Regards,
Sandeep Chandan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013

Located in the centre of this small vacation town, it is the escape that people travel to Lonavala for. While the room was well equipped & used space efficiently, the hotle has many facilities like a games room (pool table is scratched), mini theatre (many of their dvd's don't work anymore) & a swimming pool which should be the highlight of the place.

The current hotel has 36 rooms, a new wing of 60 more (+ gym/other facilities) is under construction next to the current facilities. The artificial garden hosting the F&B facilities with an arching roof (to protect from the rainfall) is lovely. There is free Wifi/breakfast for those who have booked a package & the staff is very responsive. The food is nice but steeply overpriced for the quality. They also need to start having a driver's room given how many people would be coming there with a cab.

Overall, if your room is at the opposite end from the construction (as ours was), your stay should be very relaxing.

Room Tip: First floor (rooms 1-18) is non-smoking (useful for family trips), rooms 9-12 are furthest away from the construction, peaceful and ideally located.
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PNJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded January 18, 2017

Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I would like to thank you for taking your valuable time and effort in sharing your lovely feedback as it enables us to measure and improve our performance in our quest of providing you the best.

I thank you once again for your time and look forward to having more opportunities to be of service to you.

Warm Regards,
Sandeep Chandan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

This hotel is based in lonavala which is the hilly area near Pune. The location of this hotel is good but not great. The food is average and the rooms have almost all modern amenities but i would suggest to have better options in Lonavala. This is a normal hotel but not a very nice one. You can chose for a resort at the same rates

Room Tip: chose a different hotel altogether
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tanwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded January 18, 2017

Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I apologise for the inconvenience caused to you during your visit to the hotel. Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, We apologise for the inconvenience and annoyance those incidents caused.

I request you to please treat this incident as non-representative of the Citrus experience and give us another opportunity to make amends.

you may reach me on sandeep.chandan@citrushotels.in for any further assistance.


Regards
Sandeep Chandan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

PROS:
-location is great... close to main road, but a little inside the lane so its quieter
-rooms are very comfortable and modern
-breakfast area was very nice and good food spread
-service was good and prompt... ask for anything and it reaches your room in the next 2 min

CONS:
-king bed is actually two twin beds placed together which separate while sleeping
-not much parking space outside
-walls are a little thin... can hear everyone walking in the corridor, cars outside and any other noises

overall a very comfortable stay and I would stay here again.

Room Tip: road facing rooms are a bit noisy. try to get back side
  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tascha007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded January 18, 2017

Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I am happy that you enjoyed your stay with us and had a good time. the team always strives to keep our guests comfortable. At Citrus, we take our guests seriously and we always ensure that they are always looked after.

Thank you once again and look forward to see you soon at Citrus Lonavala

Warm Regards,
Sandeep Chandan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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