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“Awesome experience - Beautiful property, very good pizza”

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Citrus Hotel Lonavala
Ranked #6 of 67 Hotels in Lonavala
Certificate of Excellence
Reviewed June 10, 2013

This is a good, luxurious property to relax. We used all facilities like pool and the small private theatre. When the theatre was not available, they let us take the CD to our room and watch the movie on our personal laptop. They have a sort-of open air restaurant which serves excellent Pizza. The restaurant ambience is excellent aswell. But pasta preparation is slightly sweet. Breakfast spread is awesome, especially reasonable for the rates. Everything was upto our expectations. The location of the hotel is good, close enough to the railway station. The staff is very courteous. Special thanks to Mr. Utpal who was instrumental in making our stay memorable.
I am going to this hotel again very very soon! :)

Room Tip: Could prefer rooms facing the central courtyard. As such there are no 'views' in the area.
  • Stayed: March 2013, traveled with family
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2  Thank charu w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiteshGehani, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded June 22, 2013

Dear Guest,
Thank you for sharing your recent experience at our hotel. I was happy to read you liked the hotel's location, the room and recreation facilities as well as our extensive Breakfast and Pizza offerings. We look forward to welcoming you back in our midst soon and am glad that Utpal made your stay delightful.

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487 - 493 of 663 reviews

Reviewed May 11, 2013

My wife and I stayed in this hotel for two nights. Upon arriving we found that the hotel does *not* have a spa or a fitness center, even though they advertise with it (even inside the hotel itself). Had we known this to be the case, we would have chosen another hotel.

After arriving, we had lunch in the hotel restaurant to try out their food. The seats were dirty and when we asked the waiter to do something about it he just told us that "that was the color of the seat". The food was very salty and oily, which made it impossible to enjoy. Despite this, they do charge a premium for it.

They are doing some renovation in the hotel which of course creates some noise. What bothered me most about this is that they continue this until midnight and then start again at 7 the following morning, which limits the amount of sleep you can get.

The room was pretty small, but it was clean. Most of the staff was friendly. The location is also good, quite close to the center of Lonavala (allowing you to enjoy the restaurants they have).

  • Stayed: May 2013, traveled as a couple
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7  Thank martijntje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded January 18, 2017

Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I apologise for the inconvenience caused to you during your visit to the hotel. Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, We apologise for the inconvenience and annoyance those incidents caused.

I request you to please treat this incident as non-representative of the Citrus experience and give us another opportunity to make amends.

you may reach me on sandeep.chandan@citrushotels.in for any further assistance.


Regards
Sandeep Chandan

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Reviewed May 7, 2013

Stayed there for 2 nights with wife and kid in Feb 2013 as wedding anniversary celebration. Amazing service, pizzas are very good and must have as they are prepare in a stone oven. Although the reception was not very warm (there was some person at the reception who was acting a little pricey) the main stay was amazing and will definitely look to come back.

  • Stayed: February 2013, traveled with family
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1  Thank HemantKhurana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gitesh_gehani, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded May 20, 2013

Dear Guest, We Thank you for your positive feedback with regards to your recent stay at Citrus Lonavala and are pleased that you enjoyed our hotel services and your overall stay with us!

We look forward to welcome you back on your next visit.

Warm Regards
Gitesh Gehani

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Reviewed May 4, 2013

A spontaneous trip led us to Citrus Lonavala...

Staff - extremely courteous & accommodating. I was given an upgrade on a simple request, they went out of their way to even serve the complete complimentary breakfast to our room, chef made special preparation at our request...

Food - A decent multi cuizine menu was offered with Indian Biryani being our fav.pick...

Hotel & Amenities - The rooms interior designing/decoration and colors was something i would give a miss. It just did not make us feel at home...

Room Tip: its all concrete so does not really offer a good from the windows. probably selecting a room providi...
  • Stayed: April 2013, traveled as a couple
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Thank Gautam_Jivrajka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded January 18, 2017

Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I apologise for the inconvenience caused to you during your visit to the hotel. Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, We apologise for the inconvenience and annoyance those incidents caused.

I request you to please treat this incident as non-representative of the Citrus experience and give us another opportunity to make amends.

you may reach me on sandeep.chandan@citrushotels.in for any further assistance.


Regards
Sandeep Chandan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2013

Hd grt time in d hotel would be better if it hd sme mre amenities so tat v cn hve grt time ....... The service was gud
The breakfast was delicious.
It would be better if it hd put sme hoardings so tat v can find d place wid ease

  • Stayed: April 2013
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Thank poornimabala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gitesh_gehani, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded May 20, 2013

Dear Guest,

Thank you for your valuable comments and review. We are delighted that you had a pleasant stay with us.
We look forward to welcome you back in the very near future.

Warm Regards

Gitesh Gehani

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Reviewed April 11, 2013

Went there recntly with my office group. We all had been to lonavla multiple times hence the objective was to find a hotel which has every thing to njoy in house and i think we found the right place. The hotel is really good for a big group if you plan to stay in house. They have indoor games, mini theator, Nice clean pool , garden area with 2 double seater bycyles and i think we made the best use of all facilities. Room that were alloted to us were Premium ones and i think they were spacious enough for 2. One thing which i did not like was the usage of white velvet around the bed, So my request to the team is to think over it coz if you cant maintain white dont use it.The entrance of the hotel in not good i mean when we reached there we were lil disappointed with the out look, but when u go inside u will like it. Food was great undoubtly! Over all it was great stay!!

Room Tip: Pick up any! None have a great out side view !
  • Stayed: April 2013, traveled with friends
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1  Thank Meghni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded January 18, 2017

Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I am happy that you enjoyed your stay with us and had a good time. the team always strives to keep our guests comfortable. At Citrus, we take our guests seriously and we always ensure that they are always looked after.

Thank you once again and look forward to see you soon at Citrus Lonavala

Warm Regards,
Sandeep Chandan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

my husband and i visited lonavala over the weekend. our stay was just one night and i must say it was very pleasant. it is relatively small property but very clean and neat. the rooms are small but well planned so the size isnt much of a hinderance. the bathroom however is a little too small. but ours was the base level room so maybe its better in the more expensive ones. however the rooms face the adjacent buildings and they being very close.. you end up keeping the blinds drawn the whole time. the staff is kind and attentive not so much at the reception though. they did however extend our check out time without any fuss so that was very good.
the food is of decent quality .. nothing to write home about. there was a live perfomer with dinner. which didnt exactly do much for the mood and setting coz the performance was too loud.
the pool area is very very inviting and we took a beautiful nap on the recliners. he pool itself however isnt very clean.
the hotel has no bar or alcohol and the menu is very restricted. breakfast was also average.

all in all it was a very good relaxing weekend and we would consider coming back here.

  • Stayed: April 2013, traveled as a couple
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Thank travelhappynow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded January 18, 2017

Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I am happy that you enjoyed your stay with us and had a good time. the team always strives to keep our guests comfortable. At Citrus, we take our guests seriously and we always ensure that they are always looked after.

Thank you once again and look forward to see you soon at Citrus Lonavala

Warm Regards,
Sandeep Chandan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citrus Hotel Lonavala

Address: D T Shahani Road | Near BSNL Telephone Exchange, Lonavala 410401, India
Location: India > Maharashtra > Pune District > Lonavala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #6 of 67 Hotels in Lonavala
Price Range: $80 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citrus Hotel Lonavala 3.5*
Number of rooms: 32
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