We stayed at Citrus Lonavala during last week of Oct'12 with my family. The booking was done very efficiently by Utpal. We opted for 2N/3D package and our stay was excellent. The hotel is not widely spread or extravagant but is ideal to relax with family and spend quality time. We were greeted warmly by Anilbhai & Amrutha and offered welcome drink. Our room was ready before their standard check in time i.e 12 noon. The room was okay type nothing very special. But it was was neat and clean. The the buffet breakfast was delicious and all staff members at restaurant were on their toes to serve us. I must say that the highlight of our stay was Citrus staff. They are extremely polite, supportive and always ready to serve you with smile. I would like to specially thank Gaurav and Rathore for treating us so nicely during breakfast and meals. It seems they do not have “NO” word in their dictionary. You name it and they will serve you. I must say we are pampered a lot by restaurant staff. Food (meals) at open restaurant is good but I believe that it could have been better if they increase number of options/dishes. Breakfast in morning with presence of birds chirping and dinner at night gives you a very soothing and nice feeling. They also have small mini theater where you can watch movies. My kid really enjoyed personal theater. They are planning to expand their capacity in number of rooms and some new construction work was going on. I found only one area where Citrus Lonavala need to tackle at war front and that is water quality in bathroom. It stinks and sometimes comes in all shades brown, grey and black. I have highlighted this issue to concern staff members and am sure that management will take corrective actions. Finally I would like to Thank all staff members of Citrus and specifically Utpal, Rathore & Gaurav for making our stay comfortable and excellent. You guys deserve special applaud, May God Bless you.
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