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“Awesome Experience & Excellent Value”

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Citrus Hotel Lonavala
Ranked #6 of 67 Hotels in Lonavala
Certificate of Excellence
Mumbai, India
Level 6 Contributor
95 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Awesome Experience & Excellent Value”
Reviewed April 29, 2011

Citrus is definitely amongst the top hotels I have stayed across all my travels. Our stay at the Citrus was exceptional. One of the top complaints that I've had with Hotels in India is that the Staff isn't well trained & unprofessional. But I must say this hotel has brilliant staff & the service is impeccible.

The Hotel has the perfect location. Its extremely close to the bus terminal & the main market. However, at the same time, its peaceful & away from the crowds.

We stayed in a Standard Room which is definitely smaller by normal room standards but the quality of the room definitely makes up for the space crunch. Rooms loaded with all Basic Amenities i.e. A/C, Tea Coffee Maker, Flat Screen TV, Bath Accessories, etc. At this rate (around 2700 night on weekends), its completely value for money.

The Food here is awesome. They serce delicious Wood Fired Oven Pizza. The Breakfast Spread can be improved but we were very happy with the Food Quality.

The Hotel also has a game zone which is complimentary for guests. Good to have this when you travel with Kids.

Great Experience & it has become my preferred hotel in Lonavala.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harnid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this review, January 18, 2017
Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I would like to thank you for taking your valuable time & effort in sharing your wonderful experience. I am pleased to note that the experience at Citrus Resorts met your expectations & made your stay enjoyable.

We value your support and look forward to having more opportunities to be of service to you.

Warm Regards,
Sandeep Chandan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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654 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
Mumbai (Bombay), India
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 25, 2011

It was a pretty nice place. I had stayed there when it was called Strawberri County (didn't know it was the same actually).

They have decent amenities, and if you go armed with a couple of DVDs, you can get the private viewing room they've built for this purpose.

The location is in the interiors. Tough to reach, but better for it, cause no one wants to leave Mumbai to go to stay in the middle of the traffic jams that Lonavala has become now. No pool though, but price reflects that.

The decor is pretty smart and crisp, and quite likeable. A bit on the lines of the Easy Hotels group.
All in all, I'd go back.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grylos972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this review, January 18, 2017
Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I apologise for the inconvenience caused to you during your visit to the hotel. Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, We apologise for the inconvenience and annoyance those incidents caused.

I request you to please treat this incident as non-representative of the Citrus experience and give us another opportunity to make amends.

you may reach me on sandeep.chandan@citrushotels.in for any further assistance.


Regards
Sandeep Chandan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 24, 2011

Citrus is a beautiful hotel set amidst Lonavla mall road. It is away from the hustle and bustle of main town and still very close to the market.
It has beautiful interiors and is an amazing experience. I celebrated my christmas there and they had put together a wonderful feast with magician/emcee/amazing food variety.
The ambience of the hotel is very good and they also have multiple sports like billiards, table tennis. They provide a theatre as well for individuals to watch movies.
It is only 3km from the main market and you can enjoy the delicacies available in Lonavla at a short distance(like chikki, fudge)

A very good place for vacation in Lonavla at a decent rate

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Akanksha_Singhal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this review, January 18, 2017
Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I would like to thank you for taking your valuable time & effort in sharing your wonderful experience. I am pleased to note that the experience at Citrus Resorts met your expectations & made your stay enjoyable.

We value your support and look forward to having more opportunities to be of service to you.

Warm Regards,
Sandeep Chandan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 20, 2011

I stayed here with my wife and one kid.The day when we checked in,we had to wait for an hour even when we had done the reservations a month before.The room allotted to us was spacious,but the air conditioner didn't work at all and given that it was the month of May,you can understand our plight.On our complaint an electrician came and did the so called repairs,but it didn't work.The breakfast and the food was O.K.Considering the charges that they levy for staying there,i wouldn't recommend it to anyone.Also there is no scenery around the premises of this hotel compared to other hotels that offer scenic views of the valleys.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ketan68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this review, January 18, 2017
Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I apologise for the inconvenience caused to you during your visit to the hotel. Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, We apologise for the inconvenience and annoyance those incidents caused.

I request you to please treat this incident as non-representative of the Citrus experience and give us another opportunity to make amends.

you may reach me on sandeep.chandan@citrushotels.in for any further assistance.


Regards
Sandeep Chandan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level 5 Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 14, 2011

We went there for a weekend. It was a good choice as the hotel was good quality at affordable prices. It had a spa, gaming room, private theatre, kids area, nice open garden cafes. Modern hotel.
It was quite as it was little in the interior of the main highway road in lonavla.
Smoking is allowed in almost all rooms, so it was difficult for us to find a non-smoking room without the smell of ciagrettes. Food quality was good with various cuisines and choices.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this review, January 18, 2017
Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I would like to thank you for taking your valuable time & effort in sharing your wonderful experience. I am pleased to note that the experience at Citrus Resorts met your expectations & made your stay enjoyable.

We value your support and look forward to having more opportunities to be of service to you.

Warm Regards,
Sandeep Chandan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 3, 2011

Excellent Service,
Extremely Courteous staff,
Great Pizzas !!
However certain things could have been better, Like
More Parking Facility,
The front facade Grandeur is missing
Swimming pool (Under Construction)
Locate amidst Residential buildings

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ajayb05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this review, January 18, 2017
Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I would like to thank you for taking your valuable time & effort in sharing your wonderful experience. I am pleased to note that the experience at Citrus Resorts met your expectations & made your stay enjoyable.

We value your support and look forward to having more opportunities to be of service to you.

Warm Regards,
Sandeep Chandan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 25, 2011

We were @ this place for a weekend. The rooms were very small with even smaller bathrooms (like u wud see in a cruise ship)

The rooms are clean though and offer you a comfortable sleep. The gym and the games in this hotel are decent ..

Part of the hotel is under construction and hence there is no swimming pool as yet. The breakfast here was good.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ganshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this review, January 18, 2017
Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I apologise for the inconvenience caused to you during your visit to the hotel. Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, We apologise for the inconvenience and annoyance those incidents caused.

I request you to please treat this incident as non-representative of the Citrus experience and give us another opportunity to make amends.

you may reach me on sandeep.chandan@citrushotels.in for any further assistance.


Regards
Sandeep Chandan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citrus Hotel Lonavala

Property: Citrus Hotel Lonavala
Address: D T Shahani Road | Near BSNL Telephone Exchange, Lonavala 410401, India
Location: India > Maharashtra > Pune District > Lonavala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #6 of 67 Hotels in Lonavala
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citrus Hotel Lonavala 3.5*
Number of rooms: 32
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