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“Nice pproperty to visit but expensive. ”

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Upper Deck Resort Pvt. Ltd.
Ranked #10 of 67 Hotels in Lonavala
Certificate of Excellence
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice pproperty to visit but expensive. ”
Reviewed December 15, 2013 via mobile

We had visited the resort as an off-site visit.
The property is away for the hustle bustle of city. To reach the property , specifically the last 2.5 km has winding and rough road. So it is advisible to go during the day , if you are visiting for the first time or during rains.The place is near tungurli lake .

There is a small village that you will pass by when you reach.

The property is very well made and has amazing view. As we were in group there were a lot of activities arranged. This kept us busy half the time.
The nearest place if you want to buy anything is far off and will take you half an hour to reach. If you ask for a drop or pickup the resort charges 1000 inr. This quiet expensive.
Service is good . The arrangement for us was customised . Hence cannot comment the type of service if you individually visit. pool was functional.
The indoor games were messy not well maintained. Most of the table tennis bats were not even worth playing. The carrom board was rough. Secondly few of the staff did not know where the indoor games were shifted. This definitely needs improvement.

The saff is courteous and helpful.
If you are at this place , you can spend the time at the resort itself. But if you planning for sight seeing then it is advisable to stay at another resort or hotel closer to the main road.

Rooms were good. There is a TV in the room but the quality of picture is not good enough. Rest of the facilities in the room were up to the mark.

Price is way too expensive considering the facilities and maintenance.
Regards.

Stayed December 2013, traveled with family
Helpful?
Thank Deepak K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, December 26, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.

As regards to your concern of being expensive, we are at par with the hotels & resorts in Lonavala with similar services and during your next visit we shall certainly work-out better deals for you :)..

We have shared your feedback & words of appreciation, especially with the entire team !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you again..

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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389 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 12, 2013

Undoubtedly the best views in Lonavala - its remote and serene with breathtaking views of the mountains and lake around. We went in September and the place was lush green and cool.
However the room decor just does not match up - we stayed in a deluxe room but nothing in the room was of that standard. The walls feel a little run down , no interiors done - you just get a room with a bed, that's it. Food was also a little oily and bland for us.The staff is helpful though.
However its way too overpriced which was the main reason we cut down our stay from two nights to a single night. I would recommend it to all my friends only if its gets a little budget friendly.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonz123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, December 26, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.

As regards to your concern of being expensive, we are at par with the hotels & resorts in Lonavala with similar services and during your next visit we shall certainly work-out better deals for you :)..

We have built 19 new rooms and they have been craft-fully done, please do stay in one of these rooms next time.

We have shared your feedback & words of appreciation, especially with the entire team !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you again..

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 11, 2013

We had heard great reviews about the place and visited it.. The location and view are indeed beautiful but the service and food are below par levels... I had been there on a corporate event but it was a disappointment. Few rooms have no views so be sure of the rooms you select. I think they have a long way to go as far as food is concerned.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ravinthakker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, February 14, 2014
Dear Mr. Thakker,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.

We have noted your concern & have attended the same..

Please let us know regarding your next visit, you would certainly notice the change..

Upper Deck Family is eagerly waiting to welcome you again.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
126 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 5, 2013

The Good (which was very good!): We had a very pleasant stay at Upper Deck. The staff was extremely helpful and the views were just what the doctor ordered after trying to navigate the hustle and bustle of Mumbai for a few days. The room we stayed in was also refurbished and modernized with an incredible view of the mountains and lake. The food was also incredible and had me looking forward to each meal.

The Bad: The facilities are aging and many of the on site facilities were out of use or being rehabbed during our stay. This included the pool (which management informed us was being refurbished prior to confirmation of our booking), game room, certain walkways and fencing, etc. We also had a look at another room before we chose ours and it was quite old. So it would have been a less pleasant stay had we been stuck with one of those rooms.

Overall, a wonderful stay in a beautiful setting and would highly recommend this to anyone looking for a getaway from the city. It is pricey though for what you get so fair warning to all.

Room Tip: Make sure you view a couple rooms if you can as there were some modern rooms as well as older rooms...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, December 11, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

We have noted your comments and would like to inform you that:
1) Our Swimming Pool & Steam are fully operational.
2) Fencing has been painted and other concerns have also being attended.

We have shared your feedback & words of appreciation, especially with the entire team !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit. You would notice a Full Bloom at Upper Deck for the next 6 months with various beautiful colored flowers...

Upper Deck Family is eagerly waiting to welcome you again..

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 30, 2013

Great Resort with Great Management Tea.All the ingriedents which makes truely a Resort make you feel @ home = Upper Deck..Location,Food,Ambience & above all a attitude to accomdate your request with a smile .All n All a place to unwind .We were there for a corporate Sales workshop & the entire experience right from the check in to check out was perfect.Look forward getting back.
BR
SB

Room Tip: Pls come for Pleasure Trip as the Place is Home away from Home..Great Food (mothers receipe)
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SAMIR B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, December 11, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

We have shared your feedback & words of appreciation, especially with the entire team !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you again..

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 25, 2013

We were a group of 50 people from worlds best referral organisation BNI ( Business Network International ) planning to have an social event on a weekend. Right from beginning Mr. Rathish Balan looking after Sales, coordinated and helped us to plan the whole event meticulously. The biggest plus point of this property is the LOCATION. It's blessed with Nature and is situated at top of a hill. Added to it, the SERVICE, FOOD too is equally matched. Mr. Munna Rauf Kadri (F&B) was on his toes to see to it that the food was proper. Ishaan Sunil, too we're of great help in arranging the conferences, the games, the Karoake, the bonfire.....etc etc. normally we are used to getting good services nowadays at such properties , but the best part or the USP was 'SERVICE WITH A SMILE'. That makes a difference ......each and every employee were serving with a smile. There was never a NO or SORRY! The credit goes to good management of Mr. Saurabh Bamane who is the GM. It was a memorable Event for BNI - PROSPERITY. EACH AND EVERY MEMBER HAD A GREAT TIME ! Just want to thank them all AT THE UPPER DECK RESORT and say.... Keep up the good service and keep the property well maintained, so that we come again and again.

Room Tip: Almost all the Rooms have a good view. But I feel the best view was from room no. 118.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hiren_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, November 26, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

We have shared your feedback & words of appreciation, especially with the entire team !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you again..

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 19, 2013

Visited Upper Deck resort in November with my husband and daughter. The property is located on a hill and you have to travel on a winding road to reach it. But when you do you realise the name is apt for it.

The property has a scenic view of the mountains, with viewing decks located at various places. We stayed in a cottage which had a very nice view of the swimming pool as well as the mountains. Room was neat and clean. The staff is courteous and they let you enjoy your privacy. The food was really good and there was a lot of variety. Compliments to the chef on the food. There is no room service or ala carte meals and all buffet meals are served in the restaurant.

There is not much to do in the resort and is a good place to unwind. In the evenings the breeze just sweeps you off your feet and the weather is just awesome. The only place where the resort is lacking is kids activity area which though huge in size is not well maintained. Given that there is no other source of entertainment for kids the indoor games area needs to be better. Also, a small play area in the garden would be a good idea to engage kids.

Overall we had a splendid time and a great rejuvenating break.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReshDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, November 26, 2013
Dear Madam,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

We have shared your feedback & words of appreciation, especially with the entire team !!

We have noted your concern towards kids activities, we have an indoor activity room with carom, chess, table tennis, pool table etc. and outdoor activities such as: Football, Cricket, Volleyball etc. We do also have a outdoor kids activity area that has small slide, see-saw etc..

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you again !!

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Upper Deck Resort Pvt. Ltd.

Property: Upper Deck Resort Pvt. Ltd.
Address: 13/15 Pangloli Village Thakurwadi | Off Tungarli Lake, Lonavala 410401, India
Location: India > Maharashtra > Pune District > Lonavala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 67 Hotels in Lonavala
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Upper Deck Resort Pvt. Ltd. 3*
Number of rooms: 58
Official Description (provided by the hotel):
We are a leading up market Boutique Resort at Lonavala. Best suited for business with pleasure, the resort has 58 well-appointed A/C guest rooms (6 Standard Rooms, 23 Deluxe Rooms, 27 Cottages & 2 Pavilions) spread over about 12 Acres of land. We organize Conferences / Individual Packages for Families / Walkins / Seminars / Team Building Activities / Incentive Based Scheme for Employees Based on Performance as Room Nights / Executive Holiday Program / Day Event / Annual Contract or Buyout of rooms for the Financial or Calendar Year / Promotions / Product Launches / Get Together / Marriage Functions / Theme Parties / Events / Birthday Parties / Wedding Anniversaries etc.. ... more   less 
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