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“Nice place to stay”
Review of The Lagoona Resort

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The Lagoona Resort
Ranked #34 of 67 Hotels in Lonavala
Reviewed April 1, 2014

Very good resort with nice rooms, pool and game zone.

Good place to stay with family and friends.

Only problem is rooms are not well maintained and guest service is not up to the mark which hotel need to take care the most.

Food is good.

  • Stayed: March 2014, traveled with friends
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Thank ShubashishChatterji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Asst Vice President at The Lagoona Resort, responded to this reviewResponded May 6, 2014

Dear Shubashish,

Thank you for taking out time to share your experience at The Lagoona Resort on Trip Advisor. Your feedback is very important to us.
We appreciate your unambiguous feedback and the areas of concern.
We will most certainly bring more supervision in the HK department to get over this oft repeated concern.

Your feedback on service delivery too will be addressed with the team in an earnest manner.

Team Lagoona surely looks forward to your visit again.

Warm regards,
Carmo Barretto
Assistant Vice President
The Lagoona Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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302 - 308 of 444 reviews

Reviewed March 29, 2014

Staying in lagoona resort and writing this review... The facilities even in delux rooms is pathetic. The room we were allocated the AC was not working. The bathroom has cheap and faulty fittings. The TV did not worked and suddenly u realize the room phone is under maintainance. I had To walk down to the reception irritated to which they took the complaints for granted. Am sure not visiting this hotel. Again.

  • Stayed: March 2014
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Thank bparekh11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2014

Very Nice Resort in Lonavala, Cool and Calm place to stay and enjoy the nature.
Looby is attrectively designed, Fish aquarium is eye catching Good one.
well maintained Garden and Pool addes value to the resort.
Rooms are big enough with ample facilities.
Nice cafeteria with Nice food. Enjoyed Recent stay very much

Room Tip: Take the Pool Side room for a good view
  • Stayed: March 2014, traveled on business
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Thank VijayVishwakarma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2014

Before I start I am aware that there is a huge disparity in Indian hotel quality these days. In the city is the best of anywhere in the world whereas in the countryside a Westerner might not appreciate the finer subtleties of Indian resort accommodation.

And so it is with The Lagoona Resort at Lonavala.

The Lagoona isnt the easiest of resorts to find and that is saying something in the resort hill station town of Lonavala on the cooler mountain range escarpment outside of Mumbai. This town is a very popular weekend, summer, monsoon and general holiday escape for Mumbai locals and is literally littered with Indian resort accommodation.

The Lagoona Resort is set back on a not too easy to find track from the main road between Mumbai and Pune rather than on the main road as many of the competition are.

Inside the resort is a three story picture of fading glory. Its not exactly decrepit but its on the way. At one time this must have been quite a magnificent place to stay but today its something of a shadow of its former self.

The staff clearly do their best to keep things going but facilities look tired and in need of a renovation.

There is limited range of foods on the breakfast menu though the quality was fine. There is WiFi as long as you are happy to sit in the lobby i front of the router on the Managers desk. The beds are tired as is the one working lift - the huge and extravagantly stocked fish tank is in need of a clean. As if to emphasis the point even the EftPos card payment machine took waiting several hours to get to work.

Still, it is clean honest accommodation - maybe the locals still feel it is top quality - but for the Western traveler it is what it is - tidy and not particularity expensive Indian regional accommodation. You will get what you pay for, a decent nights sleep, basic breakfast and that's the lot.

Room Tip: Apparently it gets packed in any holiday season such as from 4th April for school holidays but mostl...
  • Stayed: March 2014, traveled on business
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Thank liquidseal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2014

This trip was our corporate event. Must say 'Hat's Off' to the entire Lagoon's Staff from the Sales Team, to the F&B and Room Service for the warm welcome, excellent food, excellent facility and punctual services for making our trip a memorable event.
I will recommend this resort to all i meet. Its value for money and you will not regret a stay at the Laggona's.

  • Stayed: March 2014, traveled on business
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1  Thank Naveen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Asst Vice President at The Lagoona Resort, responded to this reviewResponded May 6, 2014

Dear Mr. Naveen,

Thank you for taking out time to share your experience at The Lagoona Resort on Trip Advisor. Your feedback is very important to us.

Your adrenaline shot is most appreciated by Team Lagoona.
Your well wishes will most certainly taken to the team...thank you for your time.
Team Lagoona surely looks forward to your visit again.

Warm regards,
Carmo Barretto
Assistant Vice President
The Lagoona Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

Rooms were nice and clean. Food was ok. Customer services could have been better.There were some portions where renovation work was going on but that portion was hill side view.A big property considering normally other hotels in the same price range are smaller.interconnecting rooms are a boon

  • Stayed: February 2014, traveled on business
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1  Thank Lagoona_Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

I would suggest as many people as i can to visit this wonderful place for a peaceful and pleasant stay. Value for money totally worthfull and the staff and their service is also excellent. Cleanliness is at its best and the whole property enjoyable

  • Stayed: February 2014
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1  Thank Ronak1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Asst Vice President at The Lagoona Resort, responded to this reviewResponded May 6, 2014

Dear Mr. Ronak,

Thank you for taking out time to share your experience at The Lagoona Resort on Trip Advisor. Your feedback is very important to us.
What a pleasure to read your feedback. Team Lagoona cherishes serving all it’s guests in an impeccable manner.

We certainly will raise our benchmark.....cheers to you and your encouragement.

Team Lagoona surely looks forward to your visit again.

Warm regards,
Carmo Barretto
Assistant Vice President
The Lagoona Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lagoona Resort

Address: S No. 55, Tungarli | Tungarli, Lonavala 410403, India
Location: India > Maharashtra > Pune District > Lonavala
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Lonavala
Price Range: $76 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Lagoona Resort 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to The Lagoona Resort, Lonavala-India’s first eco-friendly resort in Maharashtra. Our resort is located in Lonavala near Khandala, on the Pune and Mumbai Express Highway, providing a leisurely escape from the city life. In spite of being on the outskirts, we are well connected with the city and beyond. Each of our 68 well- appointed guest rooms are fully equipped with TV, direct dial telephone, internet connectivity, channel music, mini bar, tea/coffee maker, electronic safe and individual temperature controls, to ensure that you are comfortable. Our all-day dining restaurant, The Patio features mouth-watering dishes from Indian, Asian and Continental cuisines. Our elaborate buffet spreads for breakfast, lunch and dinner. You can indulge in a number of recreational activities such as the indoor ones like the pool, carom, and table-tennis or relax by the outdoor pool-side which comes with an attached baby pool as well.The Lagoona Resort offers the prefect hideaway for a luxurious holiday away from the hustle-bustle. ... more   less 
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Also Known As:
The Lagoona Hotel Lonavala

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