We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average Destination with pathetic Service!!!!”
Review of The Lagoona Resort

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Lagoona Resort
Ranked #40 of 67 Hotels in Lonavala
Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Average Destination with pathetic Service!!!!”
Reviewed October 22, 2013

Not a great destination to enjoy with Family or Friends. Absolute no value for money. No grooming of Staff. No proper briefing about there roles. Long waits on Live Counter in Buffet. Food taste as well as quality is pathetic.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kunal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

422 reviews from our community

Traveler rating
    103
    169
    92
    23
    35
See reviews for
171
87
Solo
0
91
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • Any
English first
Pune
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2013

Hotel is good..breat fast was very good,service is very good, good staff....good location...
.rooms are ok ok...not so much clean...bedsheets were very old....toiltes were very small.
dinner menu needs to be improve more should be with better spread....

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Sharang D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Asst Vice President at The Lagoona Resort, responded to this review, October 7, 2013
Dear Guest,

Thank you for taking out time to share your experience at The Lagoona Resort on Trip Advisor. Your feedback is very important to us. We respect it and act upon it.

Please accept our sincere apologies for some not so good experiences. We have made a note regarding the dinner menu and the Chef will surely offer a more sumptuous and delectable spread.

We are very pro active with all guest feedback and look at it as an important source for improvement.

We thank you for your patronage and sure would like you to visit again, whenever in Lonavala, to experience the best of hospitality from us.

Warm Regards,
Carmo Barretto
Assistant Vice President
The Lagoona Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
125 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed October 4, 2013

Well, the location is fantastic, Great views from the room, especially when staying towards the swimming pool end.

The hotel is quite huge, rooms are large but leave a lot to be desired in terms of hygiene and cleanliness.

We did get a free upgrade, so the deluxe rooms on the second floor are slightly better.

Air conditioning doesnt work that great but you hardly need it Lonavala.

Decent breakfast spread, They have a good & extensive menu for Lunch & Dinner too.

A small games room with a pool table as well.

Overall a good property, which they are also in the process of renovating. Hopefully will be better during the next visit, hopefully.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FindingNeverland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Asst Vice President at The Lagoona Resort, responded to this review, October 7, 2013
Dear valued Guest,

Thank you for choosing to stay with us at The Lagoona Resort on your recent trip and for sharing your review here on Trip Advisor.

We are pleased to know that you had a memorable stay with us and that most of our services and amenities were upto your expectations.

We have also made a note of your concerns during your stay with us with regards to hygiene & cleanliness in the rooms and we promise to make improvements there.

We are concerned that you did not receive the desired air conditioning in the room, and will check on the room unit, to fix the anomaly.

We just wanted to inform you that we have the largest lobby and the rooms amongst all the hotels in Lonavla. The view of the Tungarli mountains from our rooms is truly extravagant.
We are renovating some parts of the resort and be rest assured that we will make your next visit a memorable too.

Thank you once again for sharing your feedback with us. Look forward to serving you again on your next trip.

Warm regards,
Carmo Barretto
Asst. Vice President
The Lagoona Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 2, 2013

Our company organized a night stay with for family at the resort. Property is nice and the large fish in aquarium and artificial pond are big hit with kids.
Our check in was fast and prompt. Rooms are big and clean with good view and ample fresh air. Service is prompt and very helpful. Our need for medicine was also promptly acted upon. Food was good and light on stomach just the way I prefer. Desserts were good without being too sweet. We loved our stay.
Just a word of advice for management. Lift needs to be improved as the door sensors does not work properly.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Prashant S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Asst Vice President at The Lagoona Resort, responded to this review, October 7, 2013
Dear Mr. Prashant,

Thank you for choosing to stay with us at The Lagoona Resort on your recent trip and for sharing your review here on Trip Advisor.

We are mighty pleased to know that you had a memorable stay with us and liked the Resort’s Location, Rooms and the fantastic view they offer towards the mountain side.
My Team and me are glad that your children enjoyed the artificial pond and the boating, the aquarium, and our other pets like rabbit, ducks and geese.
We have also made a note of your concerns with regards to the lift sensors and we will forward this message to our engineering dept. and get the issue resolved.
Thank you once again for sharing your feedback with us. Look forward to serving you again on your next trip.

Warm regards,
Carmo Barretto
Asst. Vice President
The Lagoona Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
119 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed September 21, 2013

It was very nice stay and good facility provided. We enjoyed our stay in Resort also loved the pool and rooms. Food facility can be improved by providing more options in food againt's amount that is charged.

Overall good happy stay and would like to visit again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank yagnesh t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Asst Vice President at The Lagoona Resort, responded to this review, October 7, 2013
Dear Mr. Yagnesh,

Thank you for choosing to stay with us at The Lagoona Resort on your recent trip and for sharing your review here on Trip Advisor.

We are pleased to know that you had a memorable stay with us and you liked the Resort’s Location and Rooms.
Our pool is one of the most picturesque in the hill station.
We most certainly will enhance our buffet spreads in terms of variety and taste.
The Lagoona Resort offers a variety of activities for all guests.

Warm regards,
Carmo Barretto
Asst.Vice President
The Lagoona Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 4, 2013

Recently visited lagoona on an extended weekend. Place is just beautiful and since was travelling with kid was more concerned about food and hygiene. But place is certainly good and clean. Most importantly room was bright and service was prompt. Quality of food is good and its tasty too. overall my experience was good and would like to revisit the resort soon.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sagarpawar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Assistant Vice President at The Lagoona Resort, responded to this review, September 5, 2013
Dear Guest,

Thank you for choosing to stay with us at The Lagoona Resort on your recent trip and for sharing your review here on Trip Advisor.

We are pleased to know that you had a memorable stay with us and that our services and amenities were upto your expectations.
We will share your experience with the team and convey your admiration and motivation.

We are delighted to know that you liked our Resort, its Location, rooms, services and the cleanliness.

Thank you once again for sharing your feedback with us. Look forward to serving you again on your next trip.

Warm regards,
Carmo Barretto
Asst.Vice President
The Lagoona Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 3, 2013

The hotel is well located. The rooms are very very average. even the swimming pool is not that clean.
horrible service though. the food is good and also extensive menu.

The rates are pretty high but not at all value for money.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anupgandhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Assistant Vice President at The Lagoona Resort, responded to this review, September 5, 2013
Dear Guest,

Thank you for taking out time to share your experience at The Lagoona Resort on TripAdvisor. Your feedback is very important to us.

Please accept our sincere apologies for the experience. The resort has by far the largest rooms amongst all hotels in Lonavala. I would request you to let us know in particular as to what aspect of our rooms did not exceed your expectations.
The resort’s pool is liked by all the guests and is always kept in an immaculate state.

We are very pro active with all guest feedback and will sure improve our services.

We thank you for your patronage and sure would like you to visit again, whenever in Lonavala, to experience the best of hospitality from us.

Warm Regards,
Carmo Barretto
Assistant Vice President
The Lagoona Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lonavala hotels
1.2 mi away
Picaddle - The Luxury Boutique Resort by Meritas
2.4 mi away
The Dukes Retreat
The Dukes Retreat
#1 of 6 in Khandala
4.0 of 5 bubbles 768 reviews
0.7 mi away
The Orchard Resort
The Orchard Resort
#13 of 67 in Lonavala
3.5 of 5 bubbles 235 reviews
Show Prices
Show Prices
Show Prices
1.4 mi away
Citrus Hotel Lonavala
Citrus Hotel Lonavala
#6 of 67 in Lonavala
4.0 of 5 bubbles 639 reviews
1.2 mi away
Crystal County Resort
Crystal County Resort
#12 of 67 in Lonavala
4.0 of 5 bubbles 68 reviews
1.1 mi away
Rhythm Lonavala
Rhythm Lonavala
#5 of 67 in Lonavala
4.5 of 5 bubbles 410 reviews
Show Prices
Show Prices
Show Prices

Been to The Lagoona Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Lagoona Resort

Property: The Lagoona Resort
Address: S No. 55, Tungarli | Tungarli, Lonavala 410403, India
Location: India > Maharashtra > Pune District > Lonavala
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Lonavala
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Lagoona Resort 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to The Lagoona Resort, Lonavala-India’s first eco-friendly resort in Maharashtra. Our resort is located in Lonavala near Khandala, on the Pune and Mumbai Express Highway, providing a leisurely escape from the city life. In spite of being on the outskirts, we are well connected with the city and beyond. Each of our 68 well- appointed guest rooms are fully equipped with TV, direct dial telephone, internet connectivity, channel music, mini bar, tea/coffee maker, electronic safe and individual temperature controls, to ensure that you are comfortable. Our all-day dining restaurant, The Patio features mouth-watering dishes from Indian, Asian and Continental cuisines. Our elaborate buffet spreads for breakfast, lunch and dinner. You can indulge in a number of recreational activities such as the indoor ones like the pool, carom, and table-tennis or relax by the outdoor pool-side which comes with an attached baby pool as well.The Lagoona Resort offers the prefect hideaway for a luxurious holiday away from the hustle-bustle. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, Priceline, TripOnline SA and HotelQuickly so you can book your The Lagoona Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Lagoona Hotel Lonavala

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing