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“Nice short break”
Review of The Lagoona Resort

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The Lagoona Resort
Ranked #35 of 67 Hotels in Lonavala
Mumbai (Bombay), India
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Nice short break”
Reviewed October 2, 2013

Our company organized a night stay with for family at the resort. Property is nice and the large fish in aquarium and artificial pond are big hit with kids.
Our check in was fast and prompt. Rooms are big and clean with good view and ample fresh air. Service is prompt and very helpful. Our need for medicine was also promptly acted upon. Food was good and light on stomach just the way I prefer. Desserts were good without being too sweet. We loved our stay.
Just a word of advice for management. Lift needs to be improved as the door sensors does not work properly.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Prashant S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Asst Vice President at The Lagoona Resort, responded to this review, October 7, 2013
Dear Mr. Prashant,

Thank you for choosing to stay with us at The Lagoona Resort on your recent trip and for sharing your review here on Trip Advisor.

We are mighty pleased to know that you had a memorable stay with us and liked the Resort’s Location, Rooms and the fantastic view they offer towards the mountain side.
My Team and me are glad that your children enjoyed the artificial pond and the boating, the aquarium, and our other pets like rabbit, ducks and geese.
We have also made a note of your concerns with regards to the lift sensors and we will forward this message to our engineering dept. and get the issue resolved.
Thank you once again for sharing your feedback with us. Look forward to serving you again on your next trip.

Warm regards,
Carmo Barretto
Asst. Vice President
The Lagoona Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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427 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • Any
English first
Pune, India
Level Contributor
124 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed September 21, 2013

It was very nice stay and good facility provided. We enjoyed our stay in Resort also loved the pool and rooms. Food facility can be improved by providing more options in food againt's amount that is charged.

Overall good happy stay and would like to visit again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank yagnesh t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Asst Vice President at The Lagoona Resort, responded to this review, October 7, 2013
Dear Mr. Yagnesh,

Thank you for choosing to stay with us at The Lagoona Resort on your recent trip and for sharing your review here on Trip Advisor.

We are pleased to know that you had a memorable stay with us and you liked the Resort’s Location and Rooms.
Our pool is one of the most picturesque in the hill station.
We most certainly will enhance our buffet spreads in terms of variety and taste.
The Lagoona Resort offers a variety of activities for all guests.

Warm regards,
Carmo Barretto
Asst.Vice President
The Lagoona Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 4, 2013

Recently visited lagoona on an extended weekend. Place is just beautiful and since was travelling with kid was more concerned about food and hygiene. But place is certainly good and clean. Most importantly room was bright and service was prompt. Quality of food is good and its tasty too. overall my experience was good and would like to revisit the resort soon.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sagarpawar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Assistant Vice President at The Lagoona Resort, responded to this review, September 5, 2013
Dear Guest,

Thank you for choosing to stay with us at The Lagoona Resort on your recent trip and for sharing your review here on Trip Advisor.

We are pleased to know that you had a memorable stay with us and that our services and amenities were upto your expectations.
We will share your experience with the team and convey your admiration and motivation.

We are delighted to know that you liked our Resort, its Location, rooms, services and the cleanliness.

Thank you once again for sharing your feedback with us. Look forward to serving you again on your next trip.

Warm regards,
Carmo Barretto
Asst.Vice President
The Lagoona Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 3, 2013

The hotel is well located. The rooms are very very average. even the swimming pool is not that clean.
horrible service though. the food is good and also extensive menu.

The rates are pretty high but not at all value for money.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anupgandhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Assistant Vice President at The Lagoona Resort, responded to this review, September 5, 2013
Dear Guest,

Thank you for taking out time to share your experience at The Lagoona Resort on TripAdvisor. Your feedback is very important to us.

Please accept our sincere apologies for the experience. The resort has by far the largest rooms amongst all hotels in Lonavala. I would request you to let us know in particular as to what aspect of our rooms did not exceed your expectations.
The resort’s pool is liked by all the guests and is always kept in an immaculate state.

We are very pro active with all guest feedback and will sure improve our services.

We thank you for your patronage and sure would like you to visit again, whenever in Lonavala, to experience the best of hospitality from us.

Warm Regards,
Carmo Barretto
Assistant Vice President
The Lagoona Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 1, 2013

The Lagoona Resort is a perfect weekend getaway . Away but not far from Mumbai it’s a good place to unwind .The staff was courteous and the food was good. The chef took recommendations and accordingly cooked for us.
Also the pool and the little gaming area are perfect for kids to spend their time.

The rooms are modern and clean.There is a balcony in each room which is just perfect to feel the rains drizzling and the clouds covering the hills nearby while reading a book and sipping hot tea.

The resort is situated right next to the narrow trail which leads to Tungarli lake which has a breath taking view and the serenity just took me to a different world.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank saranshmeshram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Assistant Vice President at The Lagoona Resort, responded to this review, September 4, 2013
Dear Guest,

Thank you for choosing to stay with us at The Lagoona Resort on your recent trip and for sharing your review here on Trip Advisor. We are pleased to know that you had a memorable stay with us and that our services and amenities were upto your expectations.

We will share this feedback with our team to continue doing the same. We are delighted to know that you liked our Resort, its Location, rooms, swimming pool, etc.

We take pride in our efficient and courteous staff and your acknowledgment of the hotel staff as friendly and co-operative is a testimony to our impeccable service and a boost to their morale.

Thank you once again for sharing your feedback with us. Look forward to serving you again on your next trip.

warm regards,
Carmo Barretto
Assistant Vice President
The Lagoona Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 22, 2013

Good location, good price, good breakfast but not a starred hotel. Room was large but not very clean - desk appeared to have dust, carpet had holes in places and the bathroom door had wooden strips poking out at the bottom. Do not go with people who are particular about room cleanliness and used to starred hotels. However great hotel for a family visit.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank amitram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLagoonaResort, Assistant Vice President at The Lagoona Resort, responded to this review, September 2, 2013
Thank you for taking out time to share your experience at The Lagoona Resort on Trip Advisor. Your feedback is very important to us.

Please accept our apologies and be rest assured that the concerns you have raised about the Cleanliness of the Rooms will be shared with the Housekeeping Team and addressed.
We respect and value your post on TripAdvisor.


Just to keep you informed, desired repairs and maintenance of rooms will be carried out right after the monsoon finishes. All carpeted floors will be changed to parquet flooring.
We were appreciated by most of our guests for the services and cleanliness during the same period when you stayed with us.


We hope that you will give us the opportunity to serve you in the near future and we will ensure that you experience the best of hospitality with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 11, 2013

The place is at a good location away from the general hustle bustle with moderate rooms. Around food - dinner was nice and breakfast could be better. This is where whatever goodness exists ends. Leaking roofs in the passage and balconies don't make for a good experience. Besides delay in simple check in procedures. We were informed of a room with electronic locks but when we checked in it was not there. Then it took almost an hour to give alternate room. Both the rooms had some parts where cleaning of the rooms could have been better. The worst part came at check out where I was overcharged on the first bill. After pointing out the mistakes they presented a second bill which again was double charged on the taxes - included in the room tariff as well as presented as separate heads on the bill. For someone who would not check these details you would pay extra - this is totally unprofessional and amounts to gross negligence by the staff. Plan well before going there with some extra time in hand for check in and check out.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NaeemSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lagoona Resort

Property: The Lagoona Resort
Address: S No. 55, Tungarli | Tungarli, Lonavala 410403, India
Location: India > Maharashtra > Pune District > Lonavala
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Lonavala
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Lagoona Resort 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to The Lagoona Resort, Lonavala-India’s first eco-friendly resort in Maharashtra. Our resort is located in Lonavala near Khandala, on the Pune and Mumbai Express Highway, providing a leisurely escape from the city life. In spite of being on the outskirts, we are well connected with the city and beyond. Each of our 68 well- appointed guest rooms are fully equipped with TV, direct dial telephone, internet connectivity, channel music, mini bar, tea/coffee maker, electronic safe and individual temperature controls, to ensure that you are comfortable. Our all-day dining restaurant, The Patio features mouth-watering dishes from Indian, Asian and Continental cuisines. Our elaborate buffet spreads for breakfast, lunch and dinner. You can indulge in a number of recreational activities such as the indoor ones like the pool, carom, and table-tennis or relax by the outdoor pool-side which comes with an attached baby pool as well.The Lagoona Resort offers the prefect hideaway for a luxurious holiday away from the hustle-bustle. ... more   less 
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Also Known As:
The Lagoona Hotel Lonavala

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