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“Beautiful Villas..pathetic management!!”

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Treasure Island Resorts
Ranked #37 of 67 Hotels in Lonavala
Reviewed June 2, 2013

We booked the lagoon villa and were not disappointed at all..The villas are beautiful with a huge bathroom with a sunken bathtub. The bedroom is spacious overlooking the lawn. A lagoon outside your villa with a nice sitout completes the picture. It's like a resort inside the resort since the villas are in a separate zone from the rest of the resort. Sadly all the praise about the villa ends with the location n the room itself. The service is third grade n the management really dont care about the guest comfort. I traveled with my wife n baby, post lunch I called in the housekeeping to clean the table..despite following up for 4 times nobody bothered to come down. I asked for a mosquito repellent in the afternoon n the same was given to me at night that too after following up repeatedly. We had taken a dinner n breakfast package n both were highly disappointing. The food was tasteless. The idlis served for breakfast seemed stale. Overall I would recommend the resort only if you intend to stay in the villa n have ur meals outside. Dont expect any service coz u r not gonna get any!

The lawn hosts weddings and parties, so please check before booking as the villas face the lawn and in case it is hosting a function your villa experience will be screwed!!

  • Stayed: May 2013
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Thank ameya_warty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 - 104 of 158 reviews

Reviewed May 30, 2013

It was a social function where we stayed in this property. Location of property is good as this is situated on highway. Rooms are not impressive , neither interior nor size of room . Bathroom were very shabby & not good in size. Room service was not up-to the mark. Activities are not attractive , ok for those who just need to be relaxed or attending some social functions where activities are not important.

Room Tip: They have some Laguna rooms , if some one still wish to go , they should opt for Laguna rooms.
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  • Stayed: May 2013, traveled with family
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Thank santosh1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

Visited the property on the 17-18 May with Family and friends, First and foremost the place is a pure veg property, which I wasn't informed by my booking agent.Since I paid for 3 rooms in advance i could not cancel the booking.
The rooms were big, but unkempt, sheets and pillow cases ,towels had stains on them.The Bathrooms had an odor constantly. There was no hand towel, and when I did call housekeeping, they told me if there was one available they would send it over. It did not come during my stay.
Room service was bad, and the person taking orders was plain rude. The staff do not seem trained in hospitality. The food was okay.
On the positive side, they do have a nice pool and the hotel had organised a Magic Show for the kids which was nice.
They have an indoor play area with games like foosball, Air hockey, Pool. Though you had to pay for use of the air hockey and pool.
They have a huge property, if they can improve on quality and Hospitality.. mainly staff training they can improve

  • Stayed: May 2013, traveled with family
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1  Thank ashleyrodrigues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2013

i have been there recently in the month of May for a Marriage Function and really liked the cottages which were there.
Attached to Lagoons and a Tub in the cottages, but they were not able to resolve the issue of foul smell from the bathroom till my checkout.

Room Tip: Cottages are good, if you get a good deal and price from them
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  • Stayed: May 2013, traveled with family
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1  Thank Shaurya1604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

I recently visited here on 15may 2013 with my parents,we had booked a lagoon Vila which is built at a good location bt inside the room the floor is full of dust,the beds are nt good too, the breakfast and the dinner were really bad nd it's pure veg nd they do nt serve alcohol too which is really insane,the open canteen area has a very foul smell ,this hotel has been given on rent to some1 so the management is very poor....

  • Stayed: May 2013, traveled with family
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1  Thank preyesh c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2013 via mobile

The location is good. Resort one can enjoy. Room service is worst. Customer is not accepted as contributor to business. Things ate very costly like 5 dtar hotel. Food ordinary. Staff takes your complaint lightly

  • Stayed: May 2013
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Thank BMDHOLAKIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

I had been in this hotel on March-2013, the hotel is neat and clean, being away from the main city it is peaceful and quiet and good for relaxing and doing nothing , the swimming pool is really good and clean and the main attraction of the hotel
But you may get bored in the evening , If you want to explore around there is karla caves nearby,also you may travel to the main city but you will have to pay toll every time you cross over to the city.
The hotel food is good but way too costly and it is a loot , the money you pay does not justify the quantity of the food they provide , they charge 20 % service charge for room service , i ordered a tea and plain bread butter which cost me a neat 250 /- Rs with service charges so beware carry your own food as far as possible,even bisleri water bottles cost a neat 50 Rs here better carry your own stock of mineral water bottles
There are a couple of neat hotels nearby where you will get good food at fraction of the cost so you can have all your food and tea there.
Overall a neat hotel for relaxing and unwinding if you do not want to travel to the main city

Room Tip: Prefer the rooms with the swimming pool view.
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  • Stayed: March 2013, traveled with family
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4  Thank Prashantmumbai101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Treasure Island Resorts

Address: Mumbai - Pune Highway NH4, Lonavala 410401, India
Phone Number:
Location: India > Maharashtra > Pune District > Lonavala
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Lonavala
Price Range: $87 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Treasure Island Resorts 3*
Number of rooms: 97
Reservation Options:
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Also Known As:
Treasure Island Hotel

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