Just returned from Cloud9 Hills Resort yesterday. I must say that me and my family were treated like royalty by every staff member. All of them are the personification of the maxim 'Service with a smile'.
Right from permitting an early check-in and late check-out, auto-upgrading our cottage, switching the cottage without our demanding it (because there was a small mechanical failure in the Gas Geyser) and catering to our specific food-related requests, every action of theirs was oriented towards making our experience a memorable one.
As the resort is located 1500 feet above Lonavala station, the view is superlative, but we were a little concerned about the lack of options in case the food or service was not up to the mark. All our concerns were allayed, the moment we interacted with them.
Thanks a lot, Mr. Somesh, Mr. Nagarajan, Mr. Sreekanth, Mr. Ajay (and your spouse) and all the restaurant and housekeeping staff.
I will heartily recommend that visitors to Lonavala choose this resort.
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