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“Beautiful resort but terrible service !!”
Review of Lake Palace Resort

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Lake Palace Resort
Ranked #5 of 68 Hotels in Alappuzha
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
119 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Beautiful resort but terrible service !!”
Reviewed January 1, 2014

We were a group of 5 and stayed here in end Dec - the resort is very pretty -good rooms , landscaping. The complimentary sunset cuise is a must do.
The service is really bad- they refused to provide room service as they were getting complaints from customers due delays ! They had poor service in the restaurant too and the quality of food for a resort of that standard was really bad . The staff was unapologetic .

Room Tip: Choose the rooms with view of the Backwaters -301/2/3/4
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SmitaRastogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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359 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
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English first
New Delhi, India
Level Contributor
61 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed December 13, 2013

Great facility...amazing food.Try taking the boat ride and back to the main market area. The facility has a boat ride through the backwaters to the Vembanad Lake. There are quiet a lot unique things to look around. The resort is near to the place where the annual must touted Nehru boat race takes place

Room Tip: Take time off to enjoy the great Kerala cuisine
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank icpstr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 28, 2013

Arrive by boat to give it that special feel (there is a road but I guess that would loose a bit of charm). The whole setting is magic and a massive amount of thought and effort has gone into the layout and grounds. The gardening is fantastic. I Was not entirely convinced that the lovely charming lady on reception had quite learned the script and details (eg check out time, or remembering to tell us where breakfast is etc) maybe she was new and she was charming and polite.

The room was huge with great views over the waterways and the pond / pool. There were cleanliness issues, but rather picky and inconsequential, eg roof of the bathroom had mould spots presumably from condensation and the walls by the door were marked from being banged by bags. Also rather bizarrely the floor had a minor slope towards the pool, a bit of subsidence I think, (yes I did experiment with a water bottle which consistently rolled the same direction.)

Food was good but lacked a bit of zing also the service just seemed a bit strange, a very polite lad in a T shirt who I had presumed for another guest. Breakfast was ok, but the juice had run out and the coffee from an urn with milk already added......

Our house boat was able to dock and pick us up from directly outside the room, which was great. The pick up time was an hour after official checkout time, this caused no problems, the desk staff welcomed us to stay in the room until it arrived.

Overall a good experience and with a few extra attentions to detail and cleanliness this could easily reach excellent.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Chilli H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
220 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed October 27, 2013

Location, layout, pool and plantings (flowers, bushes, trees) are truly impressive. All rooms arrayed around lakes. Dining room décor and location overlooking lake is upscale and pleasant. But definitely needs some fixes to live up to its “luxury” claims. Bathrooms in our “villa” badly needed updating. Gym was really disappointing: no AC and half the ceiling fans didn’t work so unpleasantly hot; equipment old and rusty; no TVs or even music. Free evening cruise was really delightful. Free ferry into town is also an excellent feature. Overall, enjoyed the stay for the uniqueness of the location, the staff tried, but it was not up to the quality of other 5-star places we stayed at in India. Perhaps the updating which appears to be in progress will bring it back to the level it should be. Note that it is a very solid 2 hour trip to the airport.

Room Tip: Apart from the gym, out biggest complaint was that the bathrooms, although OK, were not up to luxury...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron and Jeanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nagpur, India
Level Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 22, 2013

The hotel is one of the well maintained properties, giving a very good view of the lake from the rooms. Like most big properties, one has to take a ferry from the jetty to the hotel, though they do have a road route. The hotel offers a great family stay with very spacious rooms but Considering the other amenities at the hotel, the shower/washrooms need a rejig. A limited cuisine is always an issue at most hotels in south of india, However food was of good quality and hygienic. They offer a complimentary sunset boat ride which is almost an hour and is fun. they also have a recreation centre which is nice to be at in the evenings for a game of snooker/carrom/TT. The place is very over priced though. There are better options at better rates available.

Room Tip: Unless u get good deal for your stay, avoid booking here.....prefer rooms closer to the pool or the...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mihirkanakia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trivandrum
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 20, 2013

This Hotel is visually stunning! The staff were fantastic Mr.vishnu housekeeping and ensured our stay was perfect!Awesomely beautiful location with very approachable management.All-in-all, a great experience of top-class amenities amidst the beauty of nature. They r providing complementary boat ride on the lake which is good. They also have house boats and as per customer request they r providing rides on that also.

  • Stayed August 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank Biju B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 20, 2013

1. I booked for a luxury House boat "Maharani" and paid INR 16000 for one day with A/C rooms with all food and beverges covered. Unfortunately on my arrival I was allocated another huseboat "Rajdhani".
2. The services in the Houseboat was worst.
3. I was told that it is a 4 star category. Unfortunately the services were not even 2 start category.
4. Even the A/C was not working during the day time. I was travelling with two small kids, and I mentioned this to them that A/C is important for me due to mosqitoes etc.
5. Forget the A/C, even the table fans were not working properly in the dining and living area.
6. After 3 hours of Checking into the houseboat, When I found that wrong houseboat was allocated to me, I requested them that I wanted to check out. They respponded to me after 3 hours and refused to take the boat to mainland citing weather conditions. I was all stuck in the middle of backwaters. I had to spend whole night in the same houseboat.
7. The food as worst quality.
8. The hotel was not apologetic for their mistake/behaviour at all.
9. They even didnt refunded my amount.
10. I checked with their staff, and they mentioned that this is normal and every day they have problem with many customers.
11. The resort location is good. But the business ethics and services are worst.
12. I had an excellent tour in Kerala (Munnar at "Tall tree Resort" and Thekkadi at "Niraamaya Cardmom club") except at alleppey. My whole mood was spoiled due to my stay at Lake Palace resort in Alleppey and their worst behaviour and services.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank rushtosoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lake Palace Resort

Property: Lake Palace Resort
Address: Thirumala Ward,Alleppey | Chungam, Alappuzha 688011, India
Location: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Alappuzha
#3 Spa Hotel in Alappuzha
#5 Family Hotel in Alappuzha
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lake Palace Resort 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
Lake Palace is a Five star luxury backwater resort located in Alleppey at the banks of Vembanadu Lake, adjacent to the venue of the legendary Nehru Trophy boat race. Lake Palace Resort represents a quaint tradition, blended with modernity. Its architecture is delightfully Keralite yet comfortably modern and rich in contemporary ethos. Each of its rooms is individually decorated with a dramatic blend of old-world charm and modern accessories. While the Lake View Cottages feature a cozy lounge with mini bar, refrigerator, television, king size bedroom, en-suite bathroom with hot & cold running water and 24 hours room service, the Water Villas offer the rare feeling of being afloat. Its facilities include king size bedrooms that are beautifully appointed rooms with wooden furniture, en-suite bathrooms and 24 hours room service. Every balcony at Lake View Cottage offers a unassailable view of the unruffled Vembanadu Lake where the traditional country boats & canoes cruise gently along. ... more   less 
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Also Known As:
Lake Palace Hotel Alappuzha
Lake Palace Alappuzha
Lake Palace Resort Kerala/Alappuzha, India

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