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“Excellent Property which we personally recommend!!”
5 of 5 bubbles Review of Lake Palace Resort

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Lake Palace Resort
Ranked #7 of 66 Hotels in Alappuzha
Certificate of Excellence
Chennai, Tamil Nadu, India
1 review
“Excellent Property which we personally recommend!!”
5 of 5 bubbles Reviewed August 12, 2012

Hi,

It is a fabulous experience in Lake Palace Resort which we would like to share with the Trip Advisor Viewers!!

We are an Finnish MNC with sales and service activity in india for more than Six Years!!

Every Year we have a Sales Conference for our Customers & Partners in August!!

When it came for this year we planned to make it to the god's own country and chose Alleppey / Kumarakom as the destination.

Me & other colleague as event co-ordinator for this conference went in look out for few resort and freeze one!!

After looking on some other resort we Visited Lake Palace which was very impressive in the first time itself!!

The Reservation Manager Mr. Jobby Kuriakose was the one who took us around the resort and finally we took a decision to go ahead with this resort.

We had this event for four days and had guest's from all across India & Foreign.

The Check in was in express speed as none of our guest had to wait for more than Two Minutes to move out of reception and to the Buggi!! The Front Desk Manager Mr. Prajith had put in his concentrated effort in making this possible! Thanks to Him!!

The Rooms were fantastic with everything clean and neatly organized and gave a good feeler to all the guests!!

Even when there was some small issues coming in from some rooms on no water in pipe, the Engineering team swiftly acted to rectify the issue which was due to the damage in main pipeline because of some civil maintenance!!

When it came for the Conference arrangement the hall was prepared neatly as per our requirement with all the basic conference requirements placed neatly well organized before the guest checking in.

The F&B department (Mr. Shibu & Team) made sumptuous food. Even though the varieties provided in buffet was less (hopefully 3 Course) everybody enjoyed the taste food at all three times and all four days!!

It was a fantastic co-ordination between all the teams to see that the program flows smooth without flaws!!

And Finally to end up this experience, We from Vacon Team Thank Jobby Kuriakose who was a one point contact for us towards any requirement for all 4 days x 24hrs(literally we had a serious doubt when he slept??) and made this event memorable for the Whole of team.

We personally recommend viewers to try this resort as it gives you lot of sweet memories after you reach home!!!

Thanks to Lake palace Team for such a nice Property and services!!

Best Regards,
Rahul
VACON DRIVES & CONTROLS.

  • Stayed August 2012, traveled on business
    • Value
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Helpful?
Thank srivatsav_rahul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLP, General Manager at Lake Palace Resort, responded to this review, August 14, 2012
Dear Mr Rahul

Thank you very much for taking the time to let us have your comments and recommendations with regards to your recent stay at Lake Palace Resort.

Feedback is the essential tool we depend on at Lake Palace to ensure the level of services are maintained and up to our guest satisfaction.
Would request you to keep visiting our website for upcoming events and updates.and look forward to see you again with your friends and family.

Thank You once again for being a wonderful guest and having trust in us.

Arjun Kohli (DGM Operations)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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338 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Abu Dhabi
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed July 31, 2012

The location of this hotel is fantastic, when I step onto my terrace, it feels like I'm in heaven. The hotel itself is good. I really loved the food over there. The room was a bit far from the reception, but it just made for a better view, as it was in the middle of the resort. The rooms were good, clean and spacious.

If you are there ask them for the river cruise lunch. It was amazing.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Omar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed July 28, 2012

Stayed at the Lake View Room.
The room was nice, spacious, clean and well decorated.
Food at the buffet was decent, they have cultural programs during dinner which is not bad either.
The sunset cruise provided by the resort was very pleasant.
The hotel also has a canoe ride, fitted with a motor. It can take you to local places that the big boats cannot. The ride was very enjoyable and the driver was also friendly
The Ayurvedic massage center is was good.

The check in was very slow was made to wait 2 hrs even when i checked in around 12 pm.

  • Stayed December 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank rajat1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLP, General Manager at Lake Palace Resort, responded to this review, July 29, 2012
Dear Customer.

Thanks for taking out your valuable time and providing us with your valuable feedback. and Its good to hear that you enjoyed our property and services.
It Might Interest you that we at Lake Palace Resort are going for an Overall Up gradation of the property and will be starting soon with our Specialty Sea Food Restaurant and Bar.
As advised by you regarding the Slow Check ,would personally look into the matter as its a matter of concern for us ,
Moreover it would be helpful if you can provide us with your exact check in Dates with the guest name.
You can reach me directly at dgm@lakepalaceresort.com.

Arjun Kohli (DGM Operations)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surat
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 23, 2012

I stayed here for 2 days and it was really a nice and comfortable stay, we dint find any problems with services or anything. food is good enough, I really like the breakfast:) moreover, They have good evening ferry which shows us sun set and outer area. It was really wonderful to see where the famous boat races are held.The atmosphere is very cool and peaceful. I want to stay more but as we have other places to see, i couldn't .So, all in all ,Nice and relaxing resort:)

  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
Thank dev24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed July 17, 2012

I stayed for 2 days at this resort 6th July to 8th July 2012. The service at this place is terrible. Hot water is not available at all times. We need to call the reception and tell them to switch on the geycer and then wait for 15 mins for the water to heat up.
Also everytime we order for coffee it comes after 30 mins and after 2 reminders.. To top that the coffee is served "cold". For breakfast we asked for omelette and we are told that omelette is not a prt of the breakfast menu. We told them to charge it and serve us. The staff comes back and says that the pantry is closed. When we complained to the manager Mr Kohli he says that the omelette is very much part of the menu. Then the omellete comes to our table after 45 mins by which time we had finished the breakfast.
The swimming pool is not maintained well and i ended up cutting my sole from a glass piece which was lying in the pool
The only plus point is the amazing view from the rooms and the hotel. Else i wouldnt want to step into this hotel again. A first time visitor to Kerala would get a very wrong impression about this state

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank sats2405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLP, General Manager at Lake Palace Resort, responded to this review, July 20, 2012
Dear Guest,

Thank you for taking out time to provide your valuable feedback regarding your current stay and the service failures which u and your family experienced. The experience is very disturbing and alarming and we apologies for the inconvenience caused to you.
Managers of the concerned department have been briefed and appropriate actions are been taken to ensure such an event does not re-occur.
You may also be interested to know that we have started with our refurbishment of our resort Lobby and we will be coming up with a River facing Sea food Specialty Restaurant and Bar within our resort which is on verge of completion. .

I would take pleasure in welcoming you back to Lake Palace, so that you can experience the Resort as it was meant to be. Please feel free to contact myself directly at dgm@lakepalaceresort.com to discuss this further or if you are traveling to Kerala again so that I may personally take care of you on your next visit.

Arjun Kohli (DGM Operations.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cracow
Level Contributor
179 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed June 24, 2012

Nice and comfy resort for relax after business trip in the Kerala region. The property is beautifull situated and offers quite and privacy. But it's a little far form the city. The staff were friendly and competent. The room was comfy and very clean. The room service als good and fast. The hotel has a lot of facilities, nice garden and private lake. The quality of food was OK. Generally it's really good option.

  • Stayed May 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank CracowDanang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 29, 2012 via mobile

It was a splendid stay in Lake Palace . Not only because of the heart stoppingly beautiful, serene location but also because of the hospitality of the staff. Add to that mouth watering cuisine it is enough to make your stay perfect. All.inall a magnificent hotel .

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brittgalfrmindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lake Palace Resort

Property: Lake Palace Resort
Address: Thirumala Ward,Alleppey | Chungam, Alappuzha 688011, India
Location: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Alappuzha
#4 Spa Hotel in Alappuzha
#5 Family Hotel in Alappuzha
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lake Palace Resort 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
Lake Palace is a Five star luxury backwater resort located in Alleppey at the banks of Vembanadu Lake, adjacent to the venue of the legendary Nehru Trophy boat race. Lake Palace Resort represents a quaint tradition, blended with modernity. Its architecture is delightfully Keralite yet comfortably modern and rich in contemporary ethos. Each of its rooms is individually decorated with a dramatic blend of old-world charm and modern accessories. While the Lake View Cottages feature a cozy lounge with mini bar, refrigerator, television, king size bedroom, en-suite bathroom with hot & cold running water and 24 hours room service, the Water Villas offer the rare feeling of being afloat. Its facilities include king size bedrooms that are beautifully appointed rooms with wooden furniture, en-suite bathrooms and 24 hours room service. Every balcony at Lake View Cottage offers a unassailable view of the unruffled Vembanadu Lake where the traditional country boats & canoes cruise gently along. ... more   less 
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Also Known As:
Lake Palace Hotel Alappuzha
Lake Palace Alappuzha
Lake Palace Resort Kerala/Alappuzha, India

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