HouseboatPournami had excellent service from staff.
Food was excellent with wide variety of Kerala’s local cuisine.
Route in lake was very good and docking place was also nice.
There is room for improvement, like blanket was worn out and very old. Better cleanliness would help. While floors and bathrooms were clean, Table cloths were stained. It goes a long way in providing good experience.
We were 3 couples and spent one night on Pournami houseboat. Alappuzha is very beautiful and houseboat experience is beyond explanation. We enjoyed a lot on the houseboat, to see people very closely and observe their routine at Alappuzha is incredible and must experience thing. And I think this can be experienced on any houseboat, but the good thing with Pournami was its staff. They were too cooperative, humble and jolly. Two things that we found bad was the carelessness of management. As per the initial discussion and confirmation We booked for a beautiful Candle night dinner which they forgot to ask their on-boat staff and they ruined our dinner time. However, the staff guy who was the only one guy at night time as caretaker cum cook cum guide somehow managed to get candles but it was too late.. Another thing was the Blanket they provided, which was not properly cleaned so I would suggest them to at least take care of such small things otherwise rest of things was too awesome.
We had a wonderful experience on the houseboat...the staff was very kind, friendly and helpful with all of us. The food was excellent. We had the chance to buy the fish from the market and the chef cooked it greatly!
We also had a tour with the country boat in the smaller channels at the sunset and that was another wonderful experience!
The kids had fun trying to fish...
We thank everyone for our great stay, next time we will book a 2 day tour and not just one day!!
I and my friends with family had booked the houseboat in Pournami on 16.02,18 for one night. My friends from western part of India were visiting Kerala for the 1st time.
We really enjoyed the stay and food at houseboat. Food, especially break-fast and lunch with fish (typical Kerala style) was prepared by the staff as per our request. My friends and family were really impressed with the cordial and cop-operative approach of the staff.
House-boat is very well maintained. Thanks to the staff at the house-boat and as well as office, especially Meenu madam for regular contact and follow up for our requirements.
A colleague told me about Pournami Houseboats, and he had a positive feedback about them. So I went ahead and booked a 2 room house boat.
It was our first houseboat experience, so I was a bit apprehensive about how the experience would be, especially the food, considering we are vegetarian.
The booking experience was seamless, and the staff ensured that they were in constant touch till the time we boarded. We told them before hand about our food requirements and they were kind enough to send menu in advance, and tweak a little as per requirement.
When we checked in, we were quite happy to see the houseboat - clean, well maintained, spacious.
The rooms, washrooms, living room area, all were quite clean and even the kitchen was pretty hygienic.
All the three staff (my bad, I don't remember the name) were very helpful and cooperative.
The food was very good as well. In fact we felt like they served us a lot of food - lunch, snacks, fruits, dinner and breakfast.
We liked their each and every arrangement.
And yes, last but not the least, loved the beauty of Alleppey backwaters experienced through houseboat.
We absolutely loved our stay on the houseboat and Vinod and Vijayan were the most incredible hosts - so very friendly and helpful throughout our stay. The houseboat was excellent and the route chosen fantastic.
The reason for our lower rating is simply the discrimination against ‘foreigners’. When we booked we were asked to pay a deposit which is understandable but through the systems the company uses you pay considerably more than the advertised price which is very disappointing and needs to be addressed. In addition, we had to provide hard copies of passport/visas which although is not a problem as such it does require arranging to go and organise photocopies which again you’d like to think having already sent soft copies via the booking process the company could print given the super high price of the houseboat (for international tourists). When we paid our outstanding balance on board the boat the trip organiser did not even offer any change as we only had big notes and although it would not have been a lot of change, it is still not fair to not even offer the change.
Nonetheless, Meenu in the reservation team was superb with communication and made the process easier than the other members of the team. It was just disappointing to be told (via email) that they always charge foreign tourists and this does not happen with domestic tourists given the deposit system - we found this remarkable that they are so open and honest with this discrimination they enforce.
The trip itself was incredible and the houseboat was very well kept and Vinod and Vijayan who were in charge of our boat provided a super experience. The food was plentiful and very nice. We were really impressed that in the evening they covered the boat in a big mosquito net which we noticed other houseboats did not.
Overall I would book again but would try to book in person to reduce the opportunistic management of squeezing extra cash from international tourists. Meenu, Vinod and Vijayan are a credit to the company and made our trip memorable.
We have a great experience with Pournami Houseboat. We have selected for 2 bedroom houseboat. The boat was very well maintained and nicely decorated to welcome us. At first we were greeted with welcome drinks then we tour the lovely back waters of Kerala. The driver and the cook of our boat was very courteous and co-operative, they prepared a lovely Lunch, evening snacks & Dinner. They also suggested us some good spots to visit which in deed were worth remembering. We would love to suggest Pournami Houseboat for a great experience in Alleppy, Kerala.