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“Fabulous views of the lake”

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Deshadan Backwater Resort
Ranked #7 of 67 Hotels in Alappuzha
Certificate of Excellence
Lincoln, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fabulous views of the lake”
Reviewed January 21, 2013

This was the 3rd hotel in a tour of Kerala and Tamil Nadu taken bt me, my wife and a friend last October. We had the opportunity to stay here for one night before the official completion of the complex. Our room faced the infinity pool and the lake. The room, service, food and facilities were of a very high qualityand we had a very enjoyable stay. Thanks to the chef also for the cookery instructions for my wife. This hotel has great promise

Room Tip: Our room facing the lake was ideal
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Colin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Backwater Resort, responded to this review, January 21, 2013
Dear Sir,

Thank you very much for your great comments.

Looking forward to receiving such wonderful comments from all our valued guests.

Regards


Anup Balan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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327 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
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English first
London, United Kingdom
1 review
Reviewed January 17, 2013

We are just back from a first time holiday in Kerala and was recommended to stay at the Deshadan Backwater Resort by some friends who had stayed there in December. It is a brand new resort so we were expecting to find part of the hotel not totally finished but in fact, we were delighted with our stay. We had a beautiful room facing the pool and the lake. The surroundings were wonderful and the staff was extremely courteous and very keen to make our time there very memorable. We had a brilliant holiday and will visit again.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank love2go_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Backwater Resort, responded to this review, January 29, 2013
Dear Sir,

It is wonderful to read such an encouraging comment which in turn keeps our confidence at greater heights.

We are making sure that such comments becomes our regular affair.

Warm Regards


Anup
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 17, 2013

I have visited Deshadan Backwater in November 2012, when the resort was still on its way to completion and truly, this resort has what it takes to be a 4 to 5 stars resort!! I have travelled to Kerala for many years now and always have stayed at the Deshadan properties when possible. For my family, my friends and I, Deshadan is an institution and each of its resorts has always offered what it has promised. It is a guarantee for high-quality accommodation, excellent surroundings, good food and above all “The Deshadan Experience” with devoted teams of employees. , I am really sorry to read that some customers did not receive this on their recent visit. While at the resort, I stayed in one of the honeymoon rooms, and was breathtaking by the beautiful views on the lake. It was so peaceful and private. The food, although limited as there were only a small amount of customers was of excellent quality and service was as always irreproachable! I am certain, that if recently there have been some issues; these will have already been sorted out by the group management.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nice34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Backwater Resort, responded to this review, January 19, 2013
Dear Sir,

Thank you for highlighting your great experiences.

Looking forward to hear such great experiences at all times.

Warm Regards


Anup
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
Reviewed January 15, 2013

I had a really relaxing and good time with my family by spending a short holiday at Deshadan Backwater Resort. We used booking.com for confirming the stay. Our purpose of the journey was to escape from the regular life routine and spend some quality time in a place close to nature, good location and with good service. The manager Lijo was helpful and gave special treatment. I will be surely visiting the place again.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Govind J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Backwater Resort, responded to this review, January 19, 2013
Dear Sir,

We are extremely grateful for your wonderful comments.

Looking forward for such comments to be passed on from our guest staying in Deshadan properties.

Warm Regards


Anup
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
73 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 10, 2013

My wife and I stayed at this report over New Year 2013.
We had viewed the pictures/publicity material and a few other reviews and came to the conclusion that as a brand new hotel this would be a lovely place to stay, unfortunately it was far from what was advertised and promised!
1) My initial concern was raised on our arrival where the check in process was slow and far from slick; on being shown in to our room we had to contact reception for three reasons
a. It had taken nearly 30minutes for our luggage to arrive from reception; given we had already had to save it from being loaded in to a car with departing guests once this was a quite a concern.
b. Despite the advert stating wifi is available in all rooms; it is not and can only be used in the restaurant or reception and is patchy at best.
c. The safe had been left locked and unusable until ‘maintenance’ arrived to reset it.
2) The restaurant claims to be ala-carte however
a. On our first visit we discovered that in fact only 10 – 15% of the menu was available; no explanation was given.
b. The hotel has not yet applied for an alcohol licence, this is not stated on any of their advertising material and even with the Kerala state controls, we would expect any hotel claiming to be 4 or 5 star to offer some kind of bar unless it is specifically a Detox resort... which this is not.
c. The restaurant is situated in the middle of a stagnant pond without any air conditioning or protection from mosquito’s or the heat; the only fan being 1 free standing plug in variety.
d. Breakfast and dinner are both buffets; many items of food are left uncovered and so of course are covered in bugs/flies which cannot possibly be hygienic in any way.
3) The staff are exceptionally poorly trained which led to enormous frustrations for us and other guests; the highlight of these had to be being refused a bottle of water in the midday heat because ‘the restaurant was finished’. On our last morning we gave up asking for a cup of tea after 7 attempts.
4) My wife used the spa and being a massage fanatic was left in some considerable pain by the masseuse, several other guests we discussed this with reported the same.
5) During our stay we met two other British travellers; one who became really quite ill having eaten in the hotel the day before. Upon asking what they use to wash the vegetables, the response was ‘hot water’ and no confirmation of whether this meant bottled or tap water given. Further, during our 3 night stay I could not honestly say whether the restaurant was cleaned at all, the floor was filthy and littered with spilt food/rubbish and tables did not appear to have been wiped down.
6) On phoning the Deshadan ‘customer care’ team to discuss their concerns and ours, these same guests were promised a call back urgently... they were still waiting for this when they left two days later which says it all frankly.
7) The hotel staff make a habit of switching on the lights on the small terraces outside each room at night... which although may make them look nice, means in the absence of any attempt to control mosquito’s is frankly madness as it means all guests have a small battle to get in to their room and switch the lights off again without inviting many insects in.
8) The check out process was possibly the slowest and most disorganised we have every experienced.
9) Lastly, the rooms are nice enough and modern internally but the condition of much of the remainder of the property (unfinished) made it quite clear that they had rushed to get it open for Christmas/New year and charge inflated rates – clearly putting this before the experience of their guests and overall experience.
Overall it is a real shame that this hotel is so poorly run as it could offer so much; it is definitely one to avoid if you would like your stay to be in anyway pleasant and relaxing.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DAAD1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Backwater Resort, responded to this review, January 19, 2013
Dear Sir,

Sorry for the entire episode which has been upsetting as we have gone through it in detail.

We hope such incidents does not occur again.

Warm Regards


Anup
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quepem, India
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 4, 2013

Hi
I planned to have my honeymoon in Kerala ( BIG MISTAKE ) so decided to spend few days in Kochi and Allepey.
I stayed at Ramada cochin which was a very descent experience. For new years, I decided to book Deshadan. But, moving from Ramada to Deshdan was bit to shock.
I paid INR 10K a night from 27-31st at Ramada and at Deshadan, I paid the same amount ( appox INR 12K per night ) for 31st and 1st and the resort was not even close to Ramada.
Later I realised that Dehadan had charged 14K for news years i.e 31st night and 6K for 1st.
The new year program for which they charged extra amount was pathetic.
The mike cordinator was local keralite and in the end the staff also started dacing on the loud music.

Pros
1. Rooms are neat and clean
2. The Backwater view is good to spend a peaceful evening with partner.

Cons
1. Staff is very lethargic. Staff at reception counter is also bad. You dont feel like you have come to a resort. ( Althogh one guy at reception did help with auto and taxi, this comment needs to be looked as area of improvement )
2. Muhamma is in interiors of Allepey. No hotels or restaurants nearby
3. There is no gym
4. Swimming pool is very very small
5. No internet connection in rooms
6. No bar - The excuse is that the hotel is recently opened and they have not got liquor licence. But that need to be declared at time of booking !
7. Only one restaurant with no AC

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kentech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Backwater Resort, responded to this review, January 19, 2013
Dear Sir,

For the moment we can only request your to accept our sincere apologies.

We are taking note on the concerns raised and looking forward to provide the best services at all times which we are known for.

Warm Regards

Anup
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 30, 2012

I booked the resort through I Traveller. I was there for the X'Mas Night.When i reached there i asked for the upgrade and they upgraded my room. But i have to wait at the reception for 1 hour. The room were very good with perfect view of the Backwaters.
When we went for the Buffet in the evening.All the food were served really cold.Ice cream was melted like juice.When i asked the waiter about this they just turned away.
In the morning i say many people complaining about the same and insisting on not to pay for that kind of food. But we did not get any response from the managers.
I would say "Very Nice Property let down by equally worst food and service".

Room Tip: Never eat there.
See more room tips
Stayed December 2012, traveled with family
Helpful?
Thank AmitJha77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anup B, Director of Sales at Deshadan Backwater Resort, responded to this review, January 1, 2013
Dear Sir,

Thank you for your great comments but at the same time we felt quite disheartened with our service standards not meeting the guest expectations.

We are looking into the short comings and we will make sure that such incidents does not occur again.

Wishing you and your family A happy new year.

Regards

Anup
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deshadan Backwater Resort

Property: Deshadan Backwater Resort
Address: Kaipuram, Muhamma, Alappuzha 688525, India
Location: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Restaurant Room Service Spa Swimming Pool
Hotel Style:
#3 Luxury Hotel in Alappuzha
#4 Spa Hotel in Alappuzha
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deshadan Backwater Resort 4*
Number of rooms: 22
Official Description (provided by the hotel):
Deshadan Backwater Resort, Muhamma, Aleppey is situated on the Vembanad Lake. 22 rooms which 02 private pool villa. The property has an infinity pool along with the kids pool. Restaurant along with Ayurveda center is situated on the waterways. The property can be checked-in through Road and Boat access. ... more   less 
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Also Known As:
Deshadan Backwater Resort Kerala/Alappuzha, India

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