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“Excellent Resort, Lovely place to stay”

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Kayaloram Heritage Lake Resort
Ranked #33 of 69 Hotels in Alappuzha
Reviewed February 8, 2009

I am quite surprised by the previous reviews as we had a excellent stay here and encountered no problems at all. We discovered this hotel purely by accident, we were planning to stay one night in Alleppey and one night on a houseboat then travel down to the Kovalam but having discovered this hotel we decided to stay in Alleppey an extra night.
The room was excellent very clean and full of character and the staff very friendly and accommodating. The food was delicious and yes you do have to wait a while but it is all cooked fresh and to your taste.
The grounds are very relaxing and beautiful views over the lake. Previous reviews mention the air-conditioning, when we checked in to the room I noticed that yes the air con isn’t on all day but is does state that due to environmental issues it only operates from 9pm - 5am which I thought was fair enough especially as the rooms are reasonably cool anyway especially with the overhead fan going. During the day we preferred to explore a little and make the most of having a clean pool complete with sun loungers to relax and chill so this resort is an ideal location! The prices you are quoted are a little high but if you speak to the management team especially during the end of peak season then you can get a good deal, we discovered that in India it’s always worth asking if they offer discount! Overall this is an excellent place to stay and would recommend it to anyone, will definitely be going again.

  • Stayed: January 2009, traveled as a couple
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Thank RebecJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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190 - 196 of 213 reviews

Reviewed January 10, 2009

If you are after an experience in indulgence and bliss (and Kerala has to offer this aplenty) don't come here. As many reviews rightly point out food, service and furnishing, whilst well meant, are not at a competitive standard. If you are looking for a relaxing and affordable place to explore some of the backwaters however this is a good option.

  • Stayed: June 2006, traveled as a couple
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Thank sebx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2008

I'm sad to see the reviews of the Kayalorum, as this was one of hte best we stayed in in 2007.
On a flying visit in April 2008 to board our houseboat, we were greeted by the manager like old friends, and he showed us the improvements which had been made since our last visit. The rooms facing the lake were spotless, had new mosquito nets and the grounds and pool looked as neat as before. The butterfly garden is special!
Being a small hotel, food is only cooked to order, and quite reasonably the chef requires an hour's notice for a meal. We found the staff attentive and efficient.
I understand that the A/C problem is to do with the area infrastructure and a lot of it is not under the hotel's control. However, after making a few enquiries, I also understand that some of hte staff have been "let go" recently, so some of your reviews ring true.
I hope this hotel isn't taking a dive- I loved it and am hoping to go back next year.

  • Stayed: April 2008, traveled as a couple
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Thank fltcanterbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2008

the grounds of this hotel are OK but tiny; the management is really lazy and offers no activites; but worst of all they play games. for example they play games with air con saying it is down for repair etc., oh please. the only repairs it is down for is their cost cutting. they also claim their credit card machine won't work and you have to pay in cash--just tell you dont have any cash and watch how fast their credit card machine starts to work! bad management and i can't endorse them.

Stayed: January 2007
Thank charlotte555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2008

Frommer gave this resort high marks, but the management has changed since Frommer published their review. This was the worst hotel of my trip to Kerala. Overpriced, ungracious reception from staff, poor quality food, they asked us not to use the air conditioner during the day (we refused to comply with this absurd request) and they turned off the AC in the middle of the night! Promised sunset cruise did not occur. Staff finds every "excuse" not to provide services (actually, you could say they lie). Setting is very nice - view of lake, clean grounds and near village and Alleppy for a change of scenery. Nothing extra offered to do - other resorts offer activities. Also, grounds very small compared to other resorts. Not that much more expensive to stay at a robust resort like the lovely Coconut Lagoon - we moved over there and were a million times happier.

  • Stayed: January 2008, traveled as a couple
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Thank CherylAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2008

the grounds are OK but small. the food is only OK. The real problem here is the management is dishonest. Consider the following: 1. we were told when we checked in we would have an AC room. When we got to the room we were told the AC was down for repair till 9pm. I said then we were checking out. All of a sudden the AC was repaired and working!! this kind of thing with the AC happaned all the time. It was like pulling teeth to get AC. 2. there was NEVER any hot water; 3. the staff was indifferent at best and outright dishonest most of the time; 4. told of a free sunset cruise after the boat had already left; 5. told we had to pay in cash cause the the credit card machine was down. when i said that meant i couldnt pay at all===all by magic the credit card machince worked!!! a million little things like that. Really ruined our stay.

Stayed: January 2008
Thank ramram77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2007

We stayed there for 2 nights and spent one night on a houseboat arranged by the property.

We were really looking forward to it, as the reviews had been so good and the website has some great photos.
The place is indeed fantastic, right by the lake, great garden area and Heritage accommodation, but for $200 a night we were expecting better service and facilities.
The bathroom was very basic, though the outside shower was neat. The room was very dark and the floor looked like it needed a good scrubing. The mosquito net was old and was starting to look brown. As per previous reviews the AC only worked from 9pm to 6am.
We were prepared to ignore all of these shortfalls if the service had been good, but:
- we couldn't use the pool as the area was being painted. Not to mention that there are now no sun loungers at all.
- the staff have basic grasp of english so quite a few times they nodded in agreement but never did what we requested.
- Menu is very basic and though the food is good, you need to order at least 1 hour in advance.
- We only found out the Resort offered Room Service when we were given the hotel survey whilst checking-out.

Finally, the house boat was indeed the highlight of our holiday in India and we really recommend this to anyone going, but we also feel that this was slightly over-priced.
It was arranged through the Resort and though the food was great and the staff really attentive, the boat was very basic compared to other boats that we saw. If you are thinking of booking a house boat then we would recommend that you get photos and a full detailed list of what is included.

If the resort was offering rooms at $100/night then we would have been pleased, but at $200 it is definitely over-priced.

  • Stayed: December 2007, traveled as a couple
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1  Thank Startrec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kayaloram Heritage Lake Resort

Address: Punnamada Alleppey | Alleppey, Alappuzha 688006, India
Phone Number:
Location: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Alappuzha
Price Range: $62 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kayaloram Heritage Lake Resort 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Kayaloram Lake Resort Managed by Mir Group of companies, Kayaloram Heritage Lake Resort,set in the enchanted landscape of Alleppey, offers impeccable services at par with international standards. Ideally suited for business travelers and tourists alike, the resort is set in lush green settings of Punnamada in Alleppey, the Venice of the east. Kayaloram is a true blend of the rustic ambience of Alleppey and the facilities of a modern resort.The resort also offers an Ayurvedic centre which has all the major treatments.Kayaloram has been classified under the title of Heritage Resort, by the Government of India.Sizzling backwaters Cruising along the stunning and unique backwaters of Alleppey gives you the most enchanting holidaying experience. The back water cruise along the narrow canals that interweave the rustic villages of Kuttanad gives you the most awesome experience. Hear the ripples of Vembanad Lake and feel completely relaxed in the rustic charm of the villages. It is fascinating to watch the village girls engaged in the various house hold chores in front of every house & men doing their daily works. Enjoy the savor of fresh coconut water; watch the toddy tappers tapping fresh toddy & village folk active in making coir from coconut husk.Alleppey gives you much more beyond these. ... more   less 
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Also Known As:
Kayaloram Heritage Lake Hotel Alappuzha
Kayaloram Heritage Lake Alappuzha
Kayaloram Heritage Lake Resort Kerala/Alappuzha, India

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