The stay at hotel was overall good, however the front desk people need to learn customer service. We had to wait for around 30mins to send the motor boat for pick up, even though we reached on the time as communicated to us by the hotel and then when the motor boat reached for pick up, the driver went missing, had to wait another 30 mins for the driver to come back. When we called the hotel to tell them about the delay, they didn't seemed to be sorry. In total it took us one and half hour to reach the hotel from motor boat. Also, in the hotel confirmation voucher that we got from MakeMyTrip, standard check-out time was mentioned to be 12:00 PM , but when we reached the hotel they said it's 11:00 AM and put the blame on MakeMyTrip. This starting phase ruined our check-in experience in the hotel. However leaving aside this initial check-in issues, I found the hotel to be awesome. Rooms, amenities, spa and dining are all great.The dining people knows how to serve the customer with a smile. Probably the front desk people should learn some customer service from the dining staff.
- Official Description (provided by the hotel):
- The resort is located on national waterways surrounded with lush greenery and paddy. ... more less
- Reservation Options:
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- Also Known As:
- Citrus Retreats Alleppey Kerala/Alappuzha, India