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“Beautful property tucked away in the backwaters”

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Citrus Retreats Alleppey
Ranked #8 of 66 Hotels in Alappuzha
New Delhi, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Beautful property tucked away in the backwaters”
5 of 5 bubbles Reviewed January 11, 2014

I visited the hotel with my mother and sister in December 2013 and all I can say is that we all had a wonderful time at the property . The water cruise , the Ayurveda spa and the paddy walk are some of the best experiences that I have taken back from this idyllic holiday --Great service . ambience and food -- I really couldn't ask for more --A must visit

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank krai d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, January 12, 2014
Thank you for your feedback. We are happy we could create few happy memories for you!

Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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653 reviews from our community

Traveler rating
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    22
    20
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (280)
Date | Rating
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English first
Anjuna, India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 10, 2014

Once arriving we were struck by the beauty and calmness of the setting of the retreat .The boat ride there was exiting and gave us a taste of the flavours of the backwaters.Nestled among extensive rice paddies and canals it is truly a unique place to spend some time.The hotel itself is very well designed and offers a five star experience ,from the flowers arrangement on the bed ,hibiscus and the stunning views from our room made us feel very special .The staff were courteous and obliging ,the food was excellent .
Overall it was a splendid vacation that we recommend to couples on honeymoon and families with children .There is a swimming pool and a spa to relax and get a massage again overlooking the endless beautiful green of the rice paddies
We would like to thank the staff for treating us to a unforgettable vacation

Room Tip: Both sides have their special appeal .Facing the canal gives a sense of peace and a treat watching a...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Yvo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, January 12, 2014
Thank you for your feedback. We are happy we could create few happy memories for you!

Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 8, 2014 via mobile

One of the best hotel hve ever visited till date..front office desk was very helpful. .The location is absolutely superb..rooms are too good..all th facilities are available in the room..th best part of th hotel is about thr restaurant thy have many options especially north Indian food was great...even thr breakfast hve lots of varieties..we simply love th food..overall it was a great experience as we were on our honeymoon...I would recommend ths hotel to every one...

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kaustya84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, January 10, 2014
Thank you for your feedback. We are happy we could create few happy memories for you!

The principal goal of our Resort is to provide dependable service to our entire guest. We apologize for the inconvenience

Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 6, 2014 via mobile

We stayed here last night before our house boat trip in the back waters. This hotel has a lovely location away from the hustle and bustle of Alleppey town. It's sandwiched between a beautiful lake and luscious paddy field. You have to use the hotel's own ferry to get to the edge of Alleppey town then a local bus into the town proper. Sounds hazardous, but we didn't encounter any problems.

We had a lovely lake view room on the ground floor which is adequately sized. The service is the downside of this hotel, but we have found that this problem is fairly endemic throughout India and have learnt to cope with it. Breakfast coffee took 20 minutes to come and a telephone request for PAID WiFi was only resolved after I personally visited the reception and spent 10 minutes of explaining. On the other hand, the staff are courteous and tried to help. The manager gave us a box of spices after we checked out as a way of apologising. I would be happy to come back but only after they have provided the staff with much needed training.

Stayed January 2014, traveled as a couple
Helpful?
3 Thank Lulu-Lang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, January 10, 2014
Thank you for your feedback. Please be assured that the suggestion you’re raised have been address, and the appropriate action has been taken. The principal goal of our Resort is to provide dependable service to our entire guest. We apologize for the inconvenience

Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

We stayed here through QVI Club for 3 nights in December 2013 and we loved every moment of our stay. Few areas of absolute delight & some of 'could've handled it better' moments but overall a superb stay in Alleppey. Our club membership got us some super rates as compared to the regular rates here. To reach this place, be very sure of the point where your taxi must bring you.. its a very non-descriptive place next to St. Thomas Church across the Palathuruthy Bridge and once you reach here, wait/call for the hotel speedboat and in 10 min you will be ferried across to the property. We had taken paddy view rooms and we are happy about that as we could see the sunset across the fields every evening.. also the sitting areas (over lotus ponds) across the rooms were lovely. Though our package did not include breakfast or meals, we didn't find that a problem as we were eating out anyways.

The rooms are quite large and comfortably accommodated 2 adults + 1 child on a king sized bed. The bathrooms were large and well appointed. We did have one buffet dinner here one night and it was quite nice and well priced. They did not charge my daughter anything which was a lovely gesture.

The package included a spa & head/foot massage apart from a sunset cruise which every resident can avail of. The best part about this property is the staff attitude and let me tell you.. it is really very very nice.. the staff is well spoken and extremely courteous. The wifi is chargeable but on a 3G mobile connection, one can live without a wifi.

This was my first Citrus experience and I can safely plan my future holidays in their other resorts now. Keep it up guys.

Room Tip: I would prefer a paddy field facing room anyday.. but they have some rooms with private plunge pools...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Surajit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, January 10, 2014
Thank you for your feedback. We are happy we could create few happy memories for you!
Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed January 4, 2014

The location and ambience is very good. Rooms are nice though we paid same charge for two rooms of differing sizes. Staff was curteous but very clueless. I doubt if there was even a manager. This is a nice place but Citrus group needs to invest in staff training. Pricing is good. Also the spa was terrible. What is the point of a spa not offering Kerala massage?

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rmanik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, January 10, 2014
Thank you for your feedback. Please be assured that the suggestion you’re raised have been address, and the appropriate action has been taken. The principal goal of our Resort is to provide dependable service to our entire guest. We apologize for the inconvenience

Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
406 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

Absolutely loved the location and ambience of the resort. Both the paddy field and backwater views were excellent. Rooms and specially bathrooms were nice. We paid the same amount of money for two rooms which were different in size so beware of this issue. The smaller room couldnt have accomodated an extra bed. We had booked for 4 adults and 2 extra kids in two rooms. The 2 adults couldnt make it and the staff was not empowered to correct the extra charge. The staff can be trained a little better in general though they were very pleasant. The staff for breakfast also needs to be increased as they were overwhlemed.

Room Tip: Check for size of room. The bathroom should have an attached open area.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BharathiMani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, January 3, 2014
Thank you for your feedback. We are happy we could create few happy memories for you!

Please be assured that the suggestion you’re raised have been address, and the appropriate action has been taken. The principal goal of our Resort is to provide dependable service to our entire guest. We apologize for the inconvenience

Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citrus Retreats Alleppey

Property: Citrus Retreats Alleppey
Address: Karimba Valavu 8/504a - 504n | Alleppey - Changanassery Road, Alappuzha 688003, India (Formerly Citrus Backwater Retreat)
Location: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Alappuzha
#2 Family Hotel in Alappuzha
#5 Spa Hotel in Alappuzha
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citrus Retreats Alleppey 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
The resort is located on national waterways surrounded with lush greenery and paddy. ... more   less 
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Also Known As:
Citrus Retreats Alleppey Kerala/Alappuzha, India

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