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“Memorable stay”

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Citrus Retreats Alleppey
Ranked #9 of 70 Hotels in Alappuzha
Reviewed May 23, 2013

Citrus welcomes you with open arms. It is extremely hospitable with all the staff - from manager to the restaurant staff - being very courteous and attentive.
The rooms are large and spacious, and overlook the Vembanad lake. One can spend hours sitting at the porch.
The spa is western and the therapists are great.
Food is excellent as well.
Ideal place to do a family vacation.

Room Tip: Stayed in 104, was an excellent and spacious room
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  • Stayed: December 2012, traveled on business
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Thank HimanshuRaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded June 28, 2013

Thank you for your feedback. We are happy we could create happy memories for you! Looking forward to your next visit to Citrus! Regards, Santhosh Nair

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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567 - 573 of 724 reviews

Reviewed May 11, 2013

It was not possible for us to do the booking through the hotel’s website, however, we managed to book through email. The booking process was overall ok, with a little bit of follow up required to get acknowledgement of advance payment and confirmation of reservation.

On arrival at the boat jetty as advised by the resort, we found that the shuttle boat was already waiting for us. It was a 10 minutes boat ride from the jetty to the resort. The resort is not actually located in an island and is located in the bank of Pamba river. The transit to the resort is made by boat because the resort is better connected by waterways than by road. When we reached the resort, welcome drink was offered. The check-in process was smooth and we were led to our rooms without any delay.

The resort has three types of rooms, viz. Paddy view rooms, Lake view rooms and Pool villas. Though Paddy view rooms and Lake view rooms are of similar size, Paddy view rooms are not that attractive. Pool villas are the best, with a private pool and a semi open bath/toilet. All the three types of rooms are spacious. The pool villa can accomodate two extra beds and the lake view / paddy view rooms can accomodate one extra bed. About 50 channels were available on the cable TV in the rooms, including channels like HBO, BBC, MTV, Discovery, National Geographic and Sports channel. The reception also provides DVDs on demand. There is a well maintained green corridor between the pool villas/lake view rooms and the Pamba river, where one can spend time enjoying the waterfront view and relax on a Hammock.

The resort has wifi facility in the rooms, on chargeable basis. The charge per hour is Rs.50. There is also a common computer kept near the reception, which the guests can use for free internet access.

The common pool has a uniform depth of four and a half feet and also has two child pool sections. The pools are well maintained.

The resort has a child play area with slides and swings. There is also a bigger play area where the guests can play badminton and volley ball. The resort offers badminton rackets and cocks to the guests. There is also a games room with a pool table.

The resort has a spa that offers different types of massages. The resort offers a 10 minutes complimentary head massage for the guests.

There is a complimentary sunset cruise for one hour in the evening.

There is a to and fro boat shuttle running between the resort and the jetty, which the guests can use for commuting to Alleppey town.

The range of food items in the resort's restaurant "Tamara" is extensive. If the booking is done on full board basis, the guests are asked to make their choices from the menu for dinner one hour in advance. During the dinner, guests can enjoy live performance of traditional dance for about one and half hours. During lunch, order was taken at the table and the service was fast. Variety of food was available for breakfast, and dishes like dosas and omlettes were made as per guest's choice. Overall, the food was tasty and made with the guest's preferences in mind. The service of Pravin and the chef in the restaurant was commendable.

Being in the midst of a waterfront and paddy fields, there is no dearth of insects, particularly in the evenings. However, the resort does pest control by fumigation and also provides mosquito repellers in the rooms.

The resort's pet policy does not allow the guests to bring in their pets with them.

Guests with children need to keep a watch on them while they play along the waterfront, because there is no fencing or parapet wall for protection.

The entire staff was courteous and ready to serve any time with a smile.

Citrus retreats is a perfect honeymoon destination as well as an ideal resort for spending quality time with family and relaxing.

Room Tip: Pool villas are the best. Lake view rooms are next best.
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  • Stayed: May 2013, traveled with family
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1  Thank psathish72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded May 13, 2013

Thank you for your feedback. We are happy we could create happy memories for you! Looking forward to your next visit to Citrus! Regards, Santhosh Nair

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2013

Last april I spend three nights in this hotel. The service is excellent and go furthermore than the usual service. They are really helpful and charming people. All of them, in the desk front, the people in the restaurant, the crew of the boats, the manager, the dancer... everyone. And with this kind of people working there making you feeling comfortable all I can say is recommend it.

  • Stayed: April 2013, traveled as a couple
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Thank FernandoAlonsoB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded May 13, 2013

Thank you for your feedback. We are happy we could create happy memories for you! Looking forward to your next visit to Citrus! Regards, Santhosh Nair

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013

Reaching this Citrus Retreats was fun though had to wait for 1 hour the boat which takes you to resort just left for Guest arrived before us.. Its one of the too too good Backwater Property.. We were very tired but when we reached the Citrus WOW.. Backwater facing Spacious Room with full white interior theme was very attractive. Cruise through the Backwater is the most memorable time as it was raining and was not rushy.. Evenings were pleasant - rains meeting backwater creating soothing music added added and added.. Late evening activities within resort while having food was good attempt.. Up-to mark Massage and SPA.. Swiming Pool is isolated so take care of Kids..

Room Tip: Balcony facing Backwater..
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  • Stayed: August 2012, traveled with family
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Thank Narendra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded May 13, 2013

Thank you for your feedback. We are happy we could create happy memories for you! Looking forward to your next visit to Citrus! Regards, Santhosh Nair

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013

This is property is located at the middle of the backwater bank and need to come here by boat in back water. Check in formalities are smooth and staff are very cooperative and professional. Rooms are big enough,clean and view and lawns are great. They will take you for boating and cultural program's at restaurant are really good. Pool is not well maintained and found some insets and reported to the manager. They have responded immediately and promised that they are going to make some arrangement to maintain pool. Water in the bathroom is salty and difficult to bath with the hard water. Specially thanks to the chef who makes the food as per your taste and it is really great. Depu is very cooperative and helpful. It is good property and managed by professional staff. If you are a citrus member, it is quit difficult task to reserve your room after having plenty of rooms availability.

Room Tip: Be aware water in the bath room is salty and difficult to bath
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  • Stayed: April 2013, traveled with family
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1  Thank Ravi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded May 13, 2013

Thank you for your feedback. We are happy we could create happy memories for you! Looking forward to your next visit to Citrus! Regards, Santhosh Nair

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

We had been to Citrus Retreat Alleppey for 3 days. It was a amazing place. far away from the hustle bustle. It is located bit far from the Alleppey town and you have to take a resort arranged boat to reach the hotel. The accomadation is very good. Restaurant food is nice as well and it offers a good variety. The only negative point was the water, in and around that area the water is bit salty(not the drinking water).

Room Tip: Choose the river facing room it has a better view and you can relax in the sun facing the river.
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  • Stayed: April 2013, traveled as a couple
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Thank Pankaj_Arsekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded May 13, 2013

Thank you for your feedback. We are happy we could create happy memories for you! Looking forward to your next visit to Citrus! Regards, Santhosh Nair

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

On our recent visit to citrus alleppy was a memorable experience,Great hospitality,good food not to forget chef for his personal recipe and a kind gesture of the staff to welcome my daughters birthday.Good property,good spa worth spending here....3 cheers.

Room Tip: corner suites is a better option.
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  • Stayed: April 2013, traveled with family
    • Value
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Thank Samir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded May 13, 2013

Thank you for your feedback. We are happy we could create happy memories for you! Looking forward to your next visit to Citrus! Regards, Santhosh Nair

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citrus Retreats Alleppey

Address: Karimba Valavu 8/504a - 504n | Alleppey - Changanassery Road, Alappuzha 688003, India (Formerly Citrus Backwater Retreat)
Location: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Alappuzha
#2 Family Hotel in Alappuzha
#6 Spa Hotel in Alappuzha
Price Range: $70 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citrus Retreats Alleppey 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
The resort is located on national waterways surrounded with lush greenery and paddy. ... more   less 
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Also Known As:
Citrus Retreats Alleppey Kerala/Alappuzha, India

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