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“Disappointing, and they don't care”

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Alleppey Beach Resorts
Ranked #40 of 70 Hotels in Alappuzha
Reviewed April 11, 2009

The service from waiters and cleaners is friendly and good but the responsiveness of the management leaves a lot to be desired. The food was reasonable when the cook was in, otherwise ……. Their website gives misleading photos (the apparently perfect view straight onto the beach is now obstructed by a built wall and by a substantial flood-defence wall). They haven’t changed the photos despite my complaint to them. The prices on their website for cruises are very out of date (and they haven’t changed those, either) but the cruises are very good. All in all, despite the peaceful beach just yards away, and the reasonable accommodation, not value for money compared with other places we stayed. No wonder they insisted on 100% payment in advance.

  • Stayed: December 2008, traveled with family
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1  Thank DroverCymru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 - 94 of 94 reviews

Reviewed February 12, 2009

Our family had a stay at the alleppey beach resort last week and i am sure that was my worst experience with a resort while on a holiday. we had taken an a/c room at the rate of Rs 4250/-. The power off early morning next day and even the intercom phone was off and we couldnt get in touch with the reception. By about 11.30 am (check out time 12pm) when i went to the reception to enquire, i was told that since they thouht that the guset were out of the room, they had switched off power !!!. .. They didnt even reduce a penny on the final bill and even charged the mineral water that they had kept in the room (without getting order from us).

Also the choice of food is very limited. We dont have choices..they say that they have this and this and we have to choose in between them,. Another incident was, when i asked for an additional ’appam’ for break fast, the reply was "if i go and tell the cook, he will scold and shout at me"!!!

So would highly recommend not to choose this resort as its absolutely a waste of money.

  • Stayed: January 2009, traveled with family
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3  Thank gracewin7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2008

I booked hotel on makemytrip.com from 27th to 30th - on arrival from Bangalore, i am told that my last day booking is not confirmed since there are no rooms available.
The main drawback of the hotel is its staff who dont understand any language other than malayalam (local dialect). The receptionist is ill-mannered and not friendly. They give you a standard reply of being 'busy' and not able to service on time for anything..

The rooms are not sea-facing as they claim on the website. Pls be also careful on confirming whether the rooms booked are deluxe or standard(they charge INR 500 for deluxe and you might get the standard non a/c)

Overall, bad customer service and not worth for a 'beach resort'.

NOT RECOMMENDED!!

  • Stayed: December 2008, traveled with family
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2  Thank mepavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2008

Excellently located traditional Kerala style hotel immediately adjacent to a private beach and the sea. Private peaceful garden with ample hammocks, swings, sun beds, some in shade some in sun – we could have sat there all day. Very good service but restaurant offered a somewhat restricted menu (perhaps because it was out of season?) and slightly pricey food. (We had a full buffet at Arcadia Regency one night for R150, the same price as a simple meal here). The hotel doesn't have many frills, but then it is 2 star (though some websites say 3 star); but it was very good value for money, especially in the non-A/C rooms which are high ceilinged with excellent fans. A/C rooms a bit pricey by comparison. All rooms have a sea-view. First floor rooms have large terrace. We would definitely return!

  • Stayed: September 2008, traveled as a couple
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Thank MikeEaglescliffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2014
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  • Stayed: January 2014, traveled with friends
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Thank Ina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surajarays, Manager at Alleppey Beach Resorts, responded to this reviewResponded February 28, 2014

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Reviewed October 14, 2013
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  • Stayed: October 2013, traveled with friends
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Thank Karolin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013
Google Translation

  • Stayed: February 2013, traveled as a couple
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Thank Jens H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alleppey Beach Resorts

Address: Beach Road, Alappuzha 688012, India
Location: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Alappuzha
#11 Top resorts Hotel in Alappuzha
Price Range: $33 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Alleppey Beach Resorts 2*
Number of rooms: 10
Official Description (provided by the hotel):
Alleppey Beach resort's was my Husband's ancestral Home.In the year 2000 we converted this huge house on the beach into a small Resort.The resort is on the beach and we have one a/c cottage, three a/c rooms on the ground floor, two a/c rooms and three non a/c rooms on the first floor and one non a/c room on the ground floor . we also have an in house restaurant serving authentic food with no gimmicks. we use only home made ingredients for our dishes.Access to the beach is direct and the beach is as far as possible kept clean ... more   less 
Also Known As:
Alleppey Beach Hotel Alappuzha
Alleppey Beach Resorts Kerala/Alappuzha, India

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