We stayed at the alleppey beach resort in December 2013 . The reception staff is badly coordinated and we had to repeat the instructions that were decided at the time of booking.
the property is good but the management is very poor and are short of staff . food is decent but takes time due to shortage of staff. During the stay we had a horrifying experience. My child 5 years old was playing in the play area and we were sitting around and chatting up when she stared crying uncontrollably ..we figured out that she had received an electric shock....we were terrified when we understood what had happenned and after calming her went to the front desk who were very casual about the entire episode...we asked for checking the voltage and we were shocked that it was 220 volts.. there were three poles which were uncovered and on checking we found out that they all carried 220 volts power. the staff kept harping on the same thing that they are unaware of the live wire as it had been disconnected a year ago but such sort of negligence was unacceptable ....and that too in the play area which is supposed to be safe...
no staff had even the courtesy to enquire about the child who was shaken and so were we...they kept us at bay the whole of next day and would not show up until asked for probably fearing the back lash from us....overall very disappointing staff behaviour...and cold
After we returned back home we recd an apology from the manager who pleaded helplessness in regards to what had happened
- Official Description (provided by the hotel):
- Alleppey Beach resort's was my Husband's ancestral Home.In the year 2000 we converted this huge house on the beach into a small Resort.The resort is on the beach and we have one a/c cottage, three a/c rooms on the ground floor, two a/c rooms and three non a/c rooms on the first floor and one non a/c room on the ground floor . we also have an in house restaurant serving authentic food with no gimmicks. we use only home made ingredients for our dishes.Access to the beach is direct and the beach is as far as possible kept clean ... more less
- Also Known As:
- Alleppey Beach Hotel Alappuzha
- Alleppey Beach Resorts Kerala/Alappuzha, India