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“Absolutely awful...”

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Alleppey Beach Resorts
Ranked #40 of 68 Hotels in Alappuzha
Norwich, United Kingdom
Level 6 Contributor
140 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Absolutely awful...”
Reviewed January 10, 2014 via mobile

Pictures showed a pool..which there isn't, no wifi in existence for the 24 hours we stayed. Worst reception ever, manager appalling, I have travelled the world for 30 plus years and never had anything like it. Bungalow like a £8 a night dormitory, so basic, tv 8 inches big, mattress 3" high and the hardest ever!!!!! Even for India. Rules, rules rules!!! Totally remote, need taxi to get anywhere, NOTHING on beach, DRY resort and area. Totally misrepresented, and unwelcoming

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surajarays, Owner at Alleppey Beach Resorts, responded to this review, January 17, 2014
The Guest is a walk in customer who came into the presort at 8/45 pm on 7/1/2014 claiming that she had a reservation made on her behalf by " make my trip " , however she did not produce any voucher for her booking.The manager on duty checked up the bookings on the internet and found that there was no booking on the guest's name till that time. The guest insisted that she should be provided a room . Since only the cottage was available it was given to her on condition she pay the room rent next day if her booking was not conformed by the travel portal.She along with her friend went out and returned around 12 midnight. prior to going out she demanded one more mattress and extra pillows which were provided.The next day after having breakfast she again checked for her booking which had not come through. She made the payment and checked out.
We have not till date advertised that we have a pool. The internet was working intermittently and WiFi was also not working that day. occasionally some guests get WiFi and some others do , we are sorting out this issue with the service providers.. the TV installed is a 21 inch
The cottage is the most sought after by all guests and there has been a keen demand for the cottage and all guests who have stayed there have only good words about it .
It is quite unfortunate that after allowing the guest to use the accommodation without any reservation and without any advance which is against the norms, for which the manager has been reprimand, we are at the receiving end.
we have advertised only what we the beach and the solitude , the cry of the sea gulls and the lapping waves , it is what people want and are happy about
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93 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Bengaluru, India
1 review
Reviewed January 9, 2014

My stay at this place was short, but quite pleasurable. Best part is the location...it's on the beach and yet slightly away from main area.so,you have almost a private beach of your own. Place is very well maintained and clean, and definitely worth a visit..Cons..Food quality is average

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank sanjay253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surajarays, Owner at Alleppey Beach Resorts, responded to this review, January 10, 2014
Dear Sanjay
Kind of you to make an observation,we are really motivated by your good words adds spring to our steps, we are trying to improve the quality of food
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 7, 2014

pros: I had a very relaxing stay at this beach resort. The resort was very calm and rooms were very clean. The food was very nice and homely and cheap. The staff were very friendly.The beach was so close and my kids had lots of fun. There were many hammocks.

cons: Breakfast was included in my package. But it was very limited and I had to pay additional for extra food. The ayurvedic massage referred by the resort was not worthy. I paid Rs.1400 for an hour and it was very much below average.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valliappan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surajarays, Owner at Alleppey Beach Resorts, responded to this review, January 8, 2014
SIr
Great words from you invigorates us in our effort. What we try to do is not to disturb nature and at the same time keep the premises clean, it's nice to see children enjoy the place and we see the smiles on the parents lip's.
we would definitely look into the breakfast quantity .The place recommended for Ayurveda Massage is one among the best in town, we will also look into this aspect. Thank you for your valuable suggestions
suraja
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Kochi (Cochin), India
Level 6 Contributor
119 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed January 5, 2014

Nice location, approx 1 kms away from crowded beach. Clean and tidy place and staffs are very pleasant. We had a b'day party their and all arrangements were great. But they don't have proper toilet facility for day time visitors (one's available are attached to the rooms). Also food quality was average.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank TVijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surajarays, Owner at Alleppey Beach Resorts, responded to this review, January 8, 2014
Sir
Thanks for the good words and observations. we will definitely address the grievance, in fact there are two toilets for use of public.we would definitely take care to improve the quality of our food
Suraja
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Bengaluru, India
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 2, 2014

This resort is like a slice of heaven in God’s own land. Just imagine being able to walk into sea straight from your room. That was an awesome experience. We arrived at this resort after a hot and tiring journey from the Cochin airport, but as soon as we set foot on the sands of this heavenly place all our exhaustion just vanished. The tall coconut trees, the many hammocks where one can relax listening to the sounds of birds and the splash of the sea waves, the clean and well maintained surroundings were a pleasure to the eyes and soothing to the soul. The food was good and the service was prompt. Right from the day we booked this resort, the staff and the owner Ms. Suraja have been very prompt and helpful answering all our queries. Everything you want is taken care of –like the shikara ride through the backwaters of Alleppey, the auto and the taxi that we needed were all arranged by them. They even packed sandwiches for us at 5 in the morning when we had to go to Guruvayur. This is one of the most memorable and relaxing stay that we’ve ever had. The sit out of our cottage was like a gallery with the most wonderful view of the beach and sea. This is one place we would love going back to. The staff are very friendly and take good care of the guests.

Room Tip: Every room has it's own charm. But I would still love to come back to room no. 108, the lovely c...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank radha_6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surajarays, Owner at Alleppey Beach Resorts, responded to this review, January 3, 2014
Dear M/S Radha
This is the best new year present we have received , it's observations of such kind that make our effort worthwhile, we try as much as possible to take care of every need of our visitor's , and to see them leave with a smile is enough.we here work as a family and are indeed one big family some guests leave an indelible mark in our hearts and indeed you are one among them , you and your parents have motivated us and we really move with a spring in our step's
thank you
suraja
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Newcastle, Australia
1 review
Reviewed December 25, 2013

We enjoyed a nice 3 night stay in November and were lucky enough to stay in the seperate Bungalow closest to the Beach. The staff were pleasant and helpful and the female manager (lost her name) was a great source of information.It is only a short rickshaw ride into town to access the backwaters or to do some shopping. The food at the resort was fine and if you wanted it was a short walk down the Beach to other food outlets. Allepey Beach Resort was a good break from the hustle of our Indian travels.

Nick O.

Room Tip: If you would like something a little more private check out the seperate Bungalow closest to the Bea...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surajarays, Owner at Alleppey Beach Resorts, responded to this review, December 31, 2013
Dear NIck
Its great to know you had a relaxing time here, we try to keep the place as natural as it was before , we are trying to keep it as pristine as possible and with your views we feel we have succeeded in our en devour
sincerely
suraja
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Albufeira, Portugal
Level 5 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 19, 2013

This was probably the best place we stayed during our 3 weeks in India (It was the most expensive though).
Clean, comfortable, great position.
Nothing to walk to except the beach outside but a rickshaw can get you to town or to the houseboats.
Food in hotel was good.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lesley c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surajarays, Owner at Alleppey Beach Resorts, responded to this review, January 9, 2014
Sir
Thank you for the appropriate observation, we are highly motivated by your comments, we are trying to bring down the cost and the rates.
suraja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Alleppey Beach Resorts

Property: Alleppey Beach Resorts
Address: Beach Road, Alappuzha 688012, India
Location: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Alappuzha
#10 Top resorts Hotel in Alappuzha
Price Range (Based on Average Rates): $
Hotel Class:2 star — Alleppey Beach Resorts 2*
Number of rooms: 10
Official Description (provided by the hotel):
Alleppey Beach resort's was my Husband's ancestral Home.In the year 2000 we converted this huge house on the beach into a small Resort.The resort is on the beach and we have one a/c cottage, three a/c rooms on the ground floor, two a/c rooms and three non a/c rooms on the first floor and one non a/c room on the ground floor . we also have an in house restaurant serving authentic food with no gimmicks. we use only home made ingredients for our dishes.Access to the beach is direct and the beach is as far as possible kept clean ... more   less 
Also Known As:
Alleppey Beach Hotel Alappuzha
Alleppey Beach Resorts Kerala/Alappuzha, India

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