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“Wonderful experience ”

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Lemon Tree Vembanad Lake Resort
Ranked #7 of 70 Hotels in Alappuzha
Certificate of Excellence
Reviewed May 24, 2014 via mobile

The hotel rooms were very good, especially the pool deck room. The swimming pool is just 5 meters away from the lake and makes for a splendid sight. The staff was very courteous and happy to serve and help us. They attended to the smallest details and gave us a special feeling. Would definitely recommend.
The only problem I had was that the key cards for the rooms did not work half the time and I had to take a dozen trips to the reception every time I wanted to open my room lock.

Stayed: May 2014, traveled with family
1  Thank dvsth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 17, 2014

Great location, Great view of the lake, Good pool, Nice rooms.

The place is very relaxing.

Only drawback is that the food is too overpriced. There are no other options nearby. So you have no choice.

For the price that they are charging, I would say that the food is just average. Other than this, this place is absolutely recommended.

Room Tip: I booked thru make my trip. Although it was not specially mentioned whether its a "partial"...
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  • Stayed: May 2014, traveled with family
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1  Thank Suresh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2014

We stayed 2 nights at The Lemon Tree as part of our Kerala tour. We, and the other couple we were travelling with were upgraded to Lake View rooms which have their own outside seating area just a few metres from the lake. The staff are very welcoming, friendly and helpful.

The hotel is set in beautiful surroundings with lovely views over the lake. The infinity pool was really good. My only observation would be that when the hotel is busy there are not enough sun beds to accommodate the guests.

There is only one restaurant, however the food was good with generous portions. Considering how beautiful the hotel and the surroundings are the restaurant was a bit of a disappointment. It's fairly basic with quite harsh lighting and no atmosphere. The service can be a bit patchy. Although the service we received was generally good, we did notice a couple of occasions where other tables received very poor service, long waits and forgotten food. There is no alcohol served at the hotel so you have to bring in your own. However, you cannot bring it to the restaurant for consumption.

The room we had was quite large and very nicely furnished. There was an entrance hall with wardrobes and a door leading into a fairly large bathroom. There was a large four poster bed in the bedroom area and a small sofa, armchair and table in the sitting area. There is a flat screen TV and there was supposed to be a DVD player as well, but this was missing from our room.

The housekeeping of both the rooms we had needs to be improved drastically. They need to check that all lights are working and that there are enough glasses and mugs etc, eg a missing DVD player. I must say that the service, when we phoned and reported lights not working and glasses and a mug missing, was very prompt. Neither of the two rooms were cleaned properly. There was a lot of dust, dirt and dead insects in corners of the room and along skirting boards. In the entrance hall area there was a bunch of long black hairs on the floor. This was gone the second day, but the other dirt and dust remained. The curtains did not cover the windows properly when drawn, and there was a pillar in the room as you come in with a couple of large dents where the plaster had come off. Also the bathroom needs attention, the mirror and tiles below it either need replacing or a good scrub.

Also our rooms, although counted as an upgrade and are very nice, they were situated immediately below the restaurant and at night it was very noisy with people scraping the chairs on the floor well after midnight.

All in all it is without doubt a beautiful hotel, with great staff and a beautiful setting and I would recommend a stay at The Lemon Tree.

  • Stayed: February 2014, traveled as a couple
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Thank K_Edwards45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLemonTreeHotels, General Manager at Lemon Tree Vembanad Lake Resort, responded to this reviewResponded May 30, 2014

Dear Guest,

Thank you for your feedback regarding your visit to Lemon Tree Vembanad Lake Resort, Muhamma-West of Kumarakom, Kerala. We are happy to know you liked our visually stunning resort located at the very edge of Lake Vembanad, on the Western shore of Kumarakom. I am however, sorry we could not meet some of your expectations during your stay with us.

Our attempt at Lemon Tree is to ensure the hotel is fresh, crisp and clean and we have laid down our processes accordingly. We constantly monitor the wear and tear of our assets and are very prompt in addressing any maintenance issues. We are sorry we did not meet your expectations. We have re-briefed our maintenance as well as housekeeping teams to follow all pre-defined processes to ensure Lemon Tree standards are forever adhered too. We are also relooking at our standards to understand your feedback better.

We are also sorry you missed catching your favorite movie during your stay with us. As a policy, DVD players are available on request at all Lemon Tree Hotels. We also have a comprehensive movie list that you can choose from. Next time you visit us please reach our Front Desk for help on this.

Your observations regarding the quality of service in both the restaurant and the rooms have also been shared with the staff and we have re-briefed them to ensure service is done as per our hotel standards and is speedy, proactive and timely. We assure you of a better experience when you visit us next.

Your sensitivities to sound have also been noted and we will appropriately assign you a room based on availability when you visit us next. At Lemon Tree our attempt is to give you a great night’s sleep and thus have designed our rooms with double and triple glazed windows to reduce noise to internationally acceptable decibel levels. We assure you of a comfortable stay when you visit us next.

Please give us an opportunity to make amends. Should you accede to my request, please email me at gm.vlr@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best regards,

Abhilash AB
Hotel General Manager
Lemon Tree Vembanad Lake Resort, Muhamma-West of Kumarakom, Kerala

15 cities. 25 hotels. 2800 rooms. Refreshing India.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014

The rooms overlooking the pool and the Vembanad Lake is gorgeous. Very beautiful room. The moments of watching the scenic Vembanad Lake from your bed is an excellent experience. The sight of house boats sailing from your bed is wonderful. The stunning veiw of Vemabanad Lake from the pool is hilarious.

Boat ride to the Pathiramanal Island is another wonderful experience.

Excellent service. We like to see more smiles in their lips. The choices of dishes are very less in the resturant.

Room Tip: Find a room overlooking the pool and the lake.
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  • Stayed: May 2014, traveled with family
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Thank 67John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhilash A, General Manager at Lemon Tree Vembanad Lake Resort, responded to this reviewResponded June 29, 2014

Dear Guest,

Thank you for your lovely feedback regarding your visit to Lemon Tree Vembanad Lake Resort, Muhamma-West of Kumarakom, Kerala. I am delighted to hear that you had a memorable stay.

We sincerely appreciate your taking time off to share your experience on Trip Advisor and are delighted to note your positive review. I have shared your compliments with the entire team for whom it has been a great source of inspiration.

At Lemon Tree Vembanad Lake Resort, Muhamma-West of Kumarakom, Kerala, we endeavour to be consistent in ensuring that we deliver excellent service. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.vlr@lemontreehotels.com and I will be happy to handle the arrangements personally.

Abhilash AB
Hotel General Manager
Lemon Tree Vembanad Lake Resort, Muhamma-West of Kumarakom, Kerala

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2014

Family stay in May 14 1st to 5th Monday. Very silent and calm place to relax.Citrus cafe food was good. service needs to be improved a lot.very cool place away from traffic limits. pool is clean and good. very close to the back water is the beauty of the resort.no major entertainment in the resort. not a big property. But very silent. Suitable for the people like to stay away from city traffic limits.

Room Tip: Room no 114 has a separate place to sit out and very close to back water. Take an individual 4-6 sea...
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  • Stayed: May 2014, traveled with family
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Thank satish325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

The resort is located deep inside Alappuzha around 20kms from the town and nestled in a wonderful patch of green & blue. Situated among green carpet with blue waters on the other side you can enjoy the best of both. The place provides for great relaxation and unwinding. The rooms are neat & clean, the place has some basic equipment in kids play areas and a house boat. The restaurant is good, but please place orders well in advance as it takes a long time to get you the meal you ordered. Apart from this, the place is a great place to be in.

Room Tip: Ensure you get the lake view rooms on the ground floor, ensures you can enjoy the water.
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  • Stayed: May 2014, traveled with friends
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Thank Ramachandran V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2014

People who like to stay away from city traffic and sound polution can choose this property. Not a big or widely spread but very close to the back water. Citrus cafe Food is good but service need lot to improve.cleaniness is good and staff is very friendly.
People who stayed in other resorts may get upset due to not a wide property, No entertrinment , No pub or bar. but very silent and nice place to relax. pool is good. close to back water is the major beauty of the resort.

Room Tip: Please dont expect any major entertrainment in this property. Away from city and close to back water...
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  • Stayed: May 2014, traveled with family
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Thank Satish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lemon Tree Vembanad Lake Resort

Address: Janasakthi Road | Kayippuram, Muhamma, Alappuzha 688525, India
Location: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Alappuzha
#3 Top resorts Hotel in Alappuzha
#4 Family Hotel in Alappuzha
#5 Romantic Hotel in Alappuzha
Price Range: $98 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lemon Tree Vembanad Lake Resort 4*
Number of rooms: 27
Official Description (provided by the hotel):
Welcome to Lemon Tree Vembanad Lake Resort, West of Kumarakom. Unwind at our upscale, full service moderately priced resort. Rediscover yourself at this visually stunning resort situated on the Western shore of Kumarakom, at the very edge of Vembanad Lake with a magnificent view of the calm backwaters. Located in Kayippuram, Alleppey, the resort is easily accessible from both Cochin and Kumarakom. Rejuvenate your spirit with spectacular close-up views of the lake from every room. ... more   less 
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Also Known As:
Lemon Tree Vembanad Lake Resort, Muhamma Hotel Alappuzha
Lemon Tree Vembanad Lake Resort Kerala/Alappuzha, India

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