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“Great business stay”
Review of Swissotel Kunshan

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Swissotel Kunshan
Ranked #1 of 353 Hotels in Kunshan
Certificate of Excellence
Reviewed August 7, 2013

I have stayed at this excellent hotel in central Kunshan on serveral business trips. Warm, friendly and helpful staff made my stay very pleasant. Staff very helpful pointing out restaurants, shopping.

  • Stayed: July 2013, traveled on business
    • Value
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Review collected in partnership with Swissotel
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSwissotel, General Manager at Swissotel Kunshan, responded to this reviewResponded October 23, 2013

Thank you very much for this magnificent review of Swissotel Kunshan! We are thrilled to learn about your appreciation of our friendly staff. Looking forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 - 161 of 432 reviews

Reviewed August 3, 2013

I checked in at this hotel from a late flight, around midnight. Good efficient check-in at that odd hours....room was well-prepared, fruits, water, etc. Room was clean, classic king bed was great and so were the pillows. Good bath tub, toiletries good. Well planned electric sockets that were universal....no need for any adapters.....everything in place. Room at the eighteenth floor really gave a good feeling of the view around. Morning buffet breakfast was okay though it lacks international cuisines, pastries good, dining cafe well staffed and courteous waitresses and supervisors. Good park nearby where u find in the evenings a lot of people having their fitness programs. Concierges are great people here and so are the door staff. Hats off to those there, The cons are the lift system is not programmed efficiently, u need to wait for long though there are four of them, the wash room split door does nor prevent water from splashing out to the area where u stand before the wash basin, giving a wet feeling under your feet. In all a well kept property that deserve a lot of praise...for sure I will stay here again and recommend anyone who travels both on business and leisure to stay.

Room Tip: Rooms above the eighteenth floor would be better for views.
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  • Stayed: August 2013, traveled on business
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Thank VAS1586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2013

It is my first visit to Kunshan, and Swissotel is a very friendly hotel to stay. The staff is smiling and considerate in every corner - concierge, cleaning, restaurant...I believe as a guest feeling welcomed is more important than anything else, though the twin room and cafe buffet are not that impressive here (for its 5 star label).

Room Tip: You need to take a taxi from/to the train station/shopping areas. There are some local shops and pha...
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  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sisi031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

I love this place. The people are genuinely friendly. So many hotels have employees that work hard because they have to and it comes off as scripted. Here, the employees are either very good actors or they truly enjoy their jobs and the guests. I'm pretty sure it is the latter!!

I am greeted by name each time. My room is always clean and perfect. The bed is quite comfortable, the bathroom perfect with lots of water pressure in the shower. I feel at home. I stay here more than 30 nights a year, never disappointed.

Two years ago I lost my wallet with my ID, credit cards, money, everything. It would have been a disaster. I didn't even know it and went out for the day. When I returned, Helen the Front Office Manager said that Bruce one of their employees saw it and immediately turned it in. They traced me down in the club room and Helen returned it with her infectious smile! I will never stay anywhere else in Kunshan from now on!!

By the way, always upgrade to club level. Well worth it!

If you like a workout the fitness room is very well equipped wit great treadmills looking at a nice view, plenty of water and towels and an awesome pool!

Get a room overlooking the football field! You will see the most physically active people in Kunshan!!

  • Stayed: July 2013, traveled on business
    • Value
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Thank LGBobO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSwissotel, General Manager at Swissotel Kunshan, responded to this reviewResponded October 23, 2013

I am absolutely delighted that you had such a memorable experience during your stay at Swissotel Kunshan. I want to thank you very much for taking the time to share your experiences with your fellow travelers and for also allowing me the opportunity to share your feedback with the entire team here at Swissotel Kunshan.

We loved having you staying with us and we look forward to welcoming you back to your “home away from home” again.

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Reviewed July 27, 2013

There is nothing to complain about this Hotel. A really surprise is the very friendly and helpful staff. The check-in was nice. Staff members everywhere in the hotel pay attention to the guest without being annoying. The standard rooms a bit small, but they are are clean and the sleeping quality is excellent. The beds are very comfortable. Buffet area is ok, also here the staff members are very friendly. The food choices and quality is ok, but nothing exceptional. It is reasonable priced, so this is fine for me. The arrangement can be a bit confusing though. The Executive Launge in the 20th floor could need a overhaul. It is clean with also very friendly staff, but the design is a bit old fashioned. It could use a bit more exclusive touch and a maby a bit more cosy interior. Snack offerings are very limited. Overall it was a very nice stay and the I really liked the service of the staff.

  • Stayed: July 2013, traveled on business
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Thank bobtown55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

I come to China often and I love Kunshan. I stay here every time now after trying other places. This is the only choice for me now. The staff is awesome. Very friendly and genuine. I feel completely at home and relaxed each time I come. Everyone single employee is friendly and welcoming! The too is always clean and comfortable. On the rare occasion something is not perfect they fix it immediately.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel
Thank Robert Fitch O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

I am spending around 6-10 nights a year in Kunshan for business. This hotel is absolutely one of my favorites in Asia: excellent breakfast and dinner buffet, good gym and indoor pool, sauna and -which is very rare- a very cold water pool for cooling down. Not to forget the very friendly staff and decent good room with a very reasonable room rate.

  • Stayed: June 2013, traveled on business
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Thank Weidewen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Kunshan

Address: No.387 Qianjin Middle Road | Kunshan, Kunshan 215300, China
Phone Number:
Location: China > Jiangsu > Kunshan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kunshan
#1 Luxury Hotel in Kunshan
#1 Spa Hotel in Kunshan
#2 Best Value Hotel in Kunshan
Price Range: $92 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Kunshan 4.5*
Number of rooms: 387
Official Description (provided by the hotel):
Being a luxurious international hotel, business and leisure travellers will find comfort in its exclusive facilities combined with the quality, efficiency and reliability that is synonymous with Swiss hospitality. ... more   less 
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Also Known As:
Swissotel Kunshan Hotel Kunshan
Swissotel Hotel Kunshan

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